Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by at the *** *** at the Baymont Inn & Suites property in San Antonio, TX. Our brands
are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. I spoke to the GM and he advised me that he can not show the cameras to guest at any timeHe states that guest was told that she will need to call the police and he will cooperate with the police on the cameraHe states that the hotel isn't liable for any damages, lost, stolen, or left behind itemsHe greatly encourages the guest call the police and he will cooperate with themHe states that he recommends the guest does it fast because he doesn't know how far the camera go backAs of the refund, he states that he was never told that they checked out earlierTherefore he will not be able to offer a refund. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused. If your offices require more information on this matter, please contact me directly at ***. Thank you, *** **
BAYMONT Revdex.com *** RE: Revdex.com ID ***
INN & SUITES *** ***
*** *** ***
*** *** *** *** Case # *** Site *** Dear Antonio Arredondo, Thank you for contacting Baymont Inn and Suites Customer CareWe sincerely apologize that your expectations
of Baymont Inn and Suites were not metWhile Baymont Inn and Suites Is solely the franchisor of the Baymont Inn and Suites trademarks and service marks to independently owned and operated Baymont Inn and Suites guest lodging facilities and does not control the day-to-day (*orations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchiseesYou have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriouslyWe have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situationAs the franchisee is in the best position to respond, please direct any further communications to: *** ***
*** *** West I-San Antonio, TX, (*** *** Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention*** *** Customer Care Representative P.O Box4090/ Aberdeen, SD 57402-/1-866-464-
Revdex.com Corporate Office 1005 La Posada Dr. Austin, TX 78752 Revdex.com Case: [redacted] Hotel site: [redacted] Customer Care Case: [redacted] Dear [redacted], Thank you for notifying our office of the concern filed by [redacted]...
[redacted] at the Baymont Inn & Suites property located in Austin, TX. We are sincerely sorry to hear we did not provide the guest with an excellent Baymont Inn & Suites experience. You can count on our team to help resolve your concerns. To assist Ms. [redacted] in reaching a resolution, I’ve informed the Baymont Inn & Suites general manager of the situation. The general manager will contact [redacted] honor on or before October 4th. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason [redacted] concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs. Thank you,
[redacted] Liaison, Customer Care Phone: [redacted] Fax: [redacted]
Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by at the *** *** at the Baymont Inn & Suites property in San Antonio, TX. Our brands
are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. I spoke to the GM and he advised me that he can not show the cameras to guest at any timeHe states that guest was told that she will need to call the police and he will cooperate with the police on the cameraHe states that the hotel isn't liable for any damages, lost, stolen, or left behind itemsHe greatly encourages the guest call the police and he will cooperate with themHe states that he recommends the guest does it fast because he doesn't know how far the camera go backAs of the refund, he states that he was never told that they checked out earlierTherefore he will not be able to offer a refund. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused. If your offices require more information on this matter, please contact me directly at ***. Thank you, *** **
BAYMONT Revdex.com *** RE: Revdex.com ID ***
INN & SUITES *** ***
*** *** ***
*** *** *** *** Case # *** Site *** Dear Antonio Arredondo, Thank you for contacting Baymont Inn and Suites Customer CareWe sincerely apologize that your expectations
of Baymont Inn and Suites were not metWhile Baymont Inn and Suites Is solely the franchisor of the Baymont Inn and Suites trademarks and service marks to independently owned and operated Baymont Inn and Suites guest lodging facilities and does not control the day-to-day (*orations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchiseesYou have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriouslyWe have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situationAs the franchisee is in the best position to respond, please direct any further communications to: *** ***
*** *** West I-San Antonio, TX, (*** *** Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention*** *** Customer Care Representative P.O Box4090/ Aberdeen, SD 57402-/1-866-464-
Revdex.com Corporate Office 1005 La Posada Dr. Austin, TX 78752 Revdex.com Case: [redacted] Hotel site: [redacted] Customer Care Case: [redacted] Dear [redacted], Thank you for notifying our office of the concern filed by [redacted]...
[redacted] at the Baymont Inn & Suites property located in Austin, TX. We are sincerely sorry to hear we did not provide the guest with an excellent Baymont Inn & Suites experience. You can count on our team to help resolve your concerns. To assist Ms. [redacted] in reaching a resolution, I’ve informed the Baymont Inn & Suites general manager of the situation. The general manager will contact [redacted] honor on or before October 4th. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason [redacted] concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs. Thank you,
[redacted] Liaison, Customer Care Phone: [redacted] Fax: [redacted]