Branchez Tree Service

Initial Business Response / [redacted] (1000, 5, 2017/05/18) */ First and foremost, I apologize for the extreme delay in responding to this emailWe are very concerned with the situation that Ms [redacted] experienced with our productWe care deeply for our consumers and when consumers encounter problems with our product we appreciate them contacting us directly so we can work to understand the facts and help make things rightWould it be possible to receive a phone number so we can speak with Ms [redacted] directly to obtain key information from the product and ensure a refund in the amount requested is sent Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/05/22) */ MY PHONE NUMBER IS ATTACHED TO THE COMPLAINT AS WELL AS MY EMAILI WORK THROUGH THE DAY MONDAY-FRIDAY 9-5:30PM IN AN EXECTUTIVE OFFICE AS WELL SO EMAIL IS THE BEST WAY TO REACH ME [redacted] Final Business Response / [redacted] (4000, 27, 2017/06/12) */ Dear Ms [redacted] , I am very sorry again for the situation you experienced with our products and our office [redacted] did send a check on May 25th for $100, via USPS and I'm at a loss as to why you haven't received this checkWe will stop payment on this check and send an additional check for $100, via UPS, for this promised amountI will follow up with a tracking number on Tuesday, June 13th Thank you again, [redacted] Final Consumer Response / [redacted] (2000, 31, 2017/06/14) */ From: [redacted] ,***,ST LOUIS,Office of Consumer Affairs (OCA) Sent: Wednesday, June 14, 1:PM To: [redacted] Cc: Revdex.com [redacted] Subject: RE: Follow Up from Purina: Your Tracking Number Good afternoon, Here is the tracking number for the $check that I referenced belowThis should be arriving today UPS Tracking Number: [redacted] Thank you again, ***

Initial Business Response /* (1000, 5, 2017/05/02) */
Contact Name and Title: *** *** Manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@purina.nestle.com
Thank you very much for bringing your concerns to our attentionWe will more than happy to honor your request by
sending a refundIf possible, can you please email me key informaiton from each bag (e.g., UPC and manufacturing information), please also email me your address
I am very sorry to hear of your experience and disappointment and appreciate your help
Thank you again,
***

Initial Business Response /* (1000, 5, 2017/05/18) */
First and foremost, I apologize for the extreme delay in responding to this email. We are very concerned with the situation that Ms. [redacted] experienced with our product. We care deeply for our consumers and when consumers encounter problems...

with our product we appreciate them contacting us directly so we can work to understand the facts and help make things right. Would it be possible to receive a phone number so we can speak with Ms. [redacted] directly to obtain key information from the product and ensure a refund in the amount requested is sent.
Initial Consumer Rebuttal /* (3000, 8, 2017/05/22) */
MY PHONE NUMBER IS ATTACHED TO THE COMPLAINT AS WELL AS MY EMAIL. I WORK THROUGH THE DAY MONDAY-FRIDAY 9-5:30PM IN AN EXECTUTIVE OFFICE AS WELL SO EMAIL IS THE BEST WAY TO REACH ME. [redacted].
Final Business Response /* (4000, 27, 2017/06/12) */
Dear Ms. [redacted],
I am very sorry again for the situation you experienced with our products and our office. [redacted] did send a check on May 25th for $100, via USPS and I'm at a loss as to why you haven't received this check. We will stop payment on this check and send an additional check for $100, via UPS, for this promised amount. I will follow up with a tracking number on Tuesday, June 13th.
Thank you again,
[redacted]
Final Consumer Response /* (2000, 31, 2017/06/14) */
From: [redacted],[redacted],ST LOUIS,Office of Consumer Affairs (OCA)
Sent: Wednesday, June 14, 2017 1:18 PM
To: [redacted]
Cc: Revdex.com [redacted]
Subject: RE: Follow Up from Purina: Your Tracking Number
Good afternoon,
Here is the tracking number for the $100 check that I referenced below. This should be arriving today.
UPS Tracking Number: [redacted]
Thank you again,
[redacted]