Branco Enterprises

This company has become very complacent in taking care of their small customers I am a homeowner who has used Overhead Doors since In I had a spring break on the garage doorI set up an appointment with a guy and it would take two weeks before they could get outThey didn't show upI calledI wasn't even on the booksMade another apponiment with a lady and waited another two weeks and when they arrived they didn't have the part even though we had discussed what was wrong and the type of doorI had to wait another three days for them to come back outAlmost one year to the date the other spring broke (which we had been told they replaced both springs at the time of repair) Record states they only changed oneSome guy set up an apponitment on the June I called that morning to see what time they would arriveGuess what? I wasn't on the books for service but the lady said they could get to me in another two weeksWhen I became upset she stated that they only comes to the Stamford area about once a monthShe seemed to think this would make me happyI told her I would find another company and I wouldn't be using them again even though I'm building another new homeCalled another Abilene company and they came the next dayThey had my door fixed in thirty minutes and the guys were very professional and no excuses of why they couldn't fix my doorI won't be burned by Overhead Doors of Abilene againIf you make an appointment with Overheard Doors make sure the ladies put you on the books because it appears the guys don't really know how to get you on the books