Brand Protect Plus, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Revdex.com, The customers return requirements was received at our facility on 10/20/The customers order was released and shipped on 10/22/UPS tracking [redacted] If you have any further questions, please conact our officesThank you, Gregory Hall

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I finally received my replacement warranty iron minus the water pour cupGood thing I kept the one that came with the original iron

The customer part for her coffeemaker was on a backorder situation as she stated in her commentsWe do apologize for the delay however we do not charge the customer on a backorder status until the part or unit becomes available and is shipped therefore there is no refund due at this timeIn order
to resolve this we have issued a new coffeemaker out to the consumer for the inconvenience she has encountered trying to order her carafe. Thank youGregory Hall Client Services

Dear Revdex.com, We are in receipt of *** ***'s complaint regarding her HCchopperThe customers replacement order was shipped out on 10/23/via UPS tracking *** The customer should receive her replacement in to daysWe apologize for any delay in processing our
customers orderIf you have any further questions, please contact my office. Thank you, *** ***

Dear Sir/Madam,The part Ms*** ordered is currently on a nationwide backorder We are working as quickly as possible to fulfill orders We contacted Ms*** in regards to her order and left a message for Ms*** to contact us back If Ms*** does not wish to wait for the
backorder, we will be more than happy to cancel her order and issue a full refund.If you have any further questions, please feel free to contact us.ThanksGregory H***

To Whom It May Concern,The consumer's model is currently on backorder. We are expecting them in stock on 12/15. We contacted Mr*** via phone and left him a message advising him of the backorder. We can offer Mr*** a refund if he does not want to wait for the
backorder. We will reach out again to Mr*** in regards to his replacement. ThanksGreg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is disappointing at best. They had told me before that it had shipped. I did not believe them. Now they are saying it is on B/O and will be in on the 15th. I will wait and see if/when they will fulfill their promise of replacement. That is all I can do for now - wait and see. At this time, I do not yet concur that this matter has been resolved. Thank you for your help thus far
Regards,
*** ***

Business response taken over the phone by Revdex.com staff (**)
Business indicated the following:
1) Consumer required items were received on 6/28/20162) The order to release the merchandise was also processed on 6/28/with check #9003) Item will ship via UPS 4) Consumer will receive email with
tracking information once the item ships at ***@hotmail.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com, The consumer’s check was mailed out on 02/12.  The check # [redacted] In The Amount of $14.97 was issued on check register 679. The customer was notified via phone of the resolve and to advise the refund was issued and mailed out.  Sincerely,  Gregory H[redacted] Brand...

Protect Plus.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Sir/Madam,Ms. [redacted] contacted us and requested to have her 2 orders cancelled and refunded.  Both orders were cancelled and refunded to Ms. [redacted]'s account.If you have any questions, please contact me.ThanksGregory H[redacted]

Dear Revdex.com, Our contact manager Sylvie M[redacted] spoke with the consumer yesterday 2/16/16 and resolved the complaint and issued the customer an additional refund for the entire amount. thank youGregory H[redacted]

Dear Revdex.com, The  customers return requirements was received at our facility on 10/20/15. The customers order was released and shipped on 10/22/15 UPS tracking [redacted] . If you have any further questions, please conact our offices. Thank you, Gregory Hall

I finally received my replacement warranty iron minus the water pour cup. Good thing I kept the one that came with the original iron.