Brand Source

Clearly I am not the only person who views this company with bitterness and disappointment, having exchanged six emails so far and still failed to receive the promised gift card for the purchase of expensive kitchen equipment, and eight months after buying the items, we are still waiting for the long awaited, often promised gift card.

W B Anderson

I purchased the LG Signature Suite Kitchen appliances. I also, purchased the extended warranty through Brand Source Appliance Service and Repair. Their phone number is 303 758=5808. Their website is BrandSourceService.net. So, it all began on April 11, 2022, I call and complained that not only does my oven door pop open during the baking cycle, you can also see light around the door. They sent a guy out and he said that it needed a new gasket. 2 months later the gasket comes in and the guy replaced it. The first guy agreed that you could indeed see the light and said he did all he could do and let Brand Source know that it was not fixed. So, Brand source calls me and says they had to send a second guy out for them to be able to file a claim with the warranty. So, the second guy shows up. He said, that the new ovens were made this way and that they don't seal properly anymore because the doors are hollow and that it was Obama's fault. He also went on to tell me as long as my oven heated they did not care if I could see light and loose heat while baking. So, I called Signature Suite and they said that is not true the door should close so that you don’t see light around the over door. On August 26, 2022, I called Brand Source again to tell them what LG Signature Suite said. Also, reported that my dishwasher rack had cracks at the joints in the middle basket and it is rusting.

I have called back several times and get a message asking me to leave a message. I have left several and they have not returned my call. My extended warranty with Brand Source Service expires September 26, 2022. I think they are giving me the run around so that when my warranty expires they won’t have to fix the issues.

All I want is for my oven door to close properly so I don't lose heat and replace my dishwasher basket.

Thank you for your message. This is all very confusing to me. The offer for a $*** Gift Card rebate is made by the BrandSource Card provicer, *** *** NA. *** *** utilizes a rebate processing center who determines if the product is purchased within the guidelines of the
offer. Outside rebate centers are not paid unless they fulfill a rebate.*** *** contacted our website email address, [email protected] on May with a question asking why the rebate was turned down along with a reference number. I suggested she contact the rebate clearing center listed on the rebate form as it is their decision and we are not involved in any of the processes, including the funding of the rebate offers. I received a message from *** *** again on June requesting assistance in getting her rebate. At this point in time I had no back up information for her purchase, such as date (which would indicate which rebate offer she was asking for follon), product purchase information (which would indicate if the dollar amount for qualification) and additional information. No response from *** ***. I contacted *** *** again on June as follows: Just
a reminder that I am happy to try to assist you with your rebate by
contacting the rebate clearing house and the company that offered the
rebate, but I need the requested information
Since I have no purchase
information from you as you did not purchase from our web site, I need
all of the sales detail and the rebate clearing center's phone number so
I can contact the clearing center on your behalf
As soon as I receive the
information I will be able to reach out to both the rebate clearing
center and *** ***, the company who offered the rebate
Thank you
*** ***
BrandSource.com----- I again responded to her on June after receiving no response:Hello again,
I am still trying to get your
response to my questions so I can attempt to track down the consumer
rebate offered by *** ***, the administrator of your BrandSource Card
Please provide me with the
information I need to assist youAgain, the BrandSource stores have
made this offer several times so I need to know when you purchased, etc,
as requested in my last three messages to you
*** ***
BrandSource.com-----I received no follow up information from the customer.The product was not sold by www.brandsource.com, but one of our independently owned and operated stores that was not identified so I was not able to get any sales information on behalf of the customer from the store.*** *** has provided the information I was asking for to offer her assistance in her complaint. I have copied our national contact at *** *** and will ask him to follow up.How would you like us to answer the customer when he get's an answer, through this portal or directly to the consumer?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for your message. This is all very confusing to me. The offer for a $*** Gift Card rebate is made by the BrandSource Card provicer, *** *** NA. *** *** utilizes a rebate processing center who determines if the product is purchased within the guidelines
of the offer. Outside rebate centers are not paid unless they fulfill a rebate.*** *** contacted our website email address, [email protected] on May with a question asking why the rebate was turned down along with a reference number. I suggested she contact the rebate clearing center listed on the rebate form as it is their decision and we are not involved in any of the processes, including the funding of the rebate offers. I received a message from *** *** again on June requesting assistance in getting her rebate. At this point in time I had no back up information for her purchase, such as date (which would indicate which rebate offer she was asking for follon), product purchase information (which would indicate if the dollar amount for qualification) and additional information. No response from *** ***. I contacted *** *** again on June as follows: Just
a reminder that I am happy to try to assist you with your rebate by
contacting the rebate clearing house and the company that offered the
rebate, but I need the requested information
Since I have no purchase
information from you as you did not purchase from our web site, I need
all of the sales detail and the rebate clearing center's phone number so
I can contact the clearing center on your behalf
As soon as I receive the
information I will be able to reach out to both the rebate clearing
center and *** ***, the company who offered the rebate
Thank you
*** ***
BrandSource.com----- I again responded to her on June after receiving no response:Hello again,
I am still trying to get your
response to my questions so I can attempt to track down the consumer
rebate offered by *** ***, the administrator of your BrandSource Card
Please provide me with the
information I need to assist youAgain, the BrandSource stores have
made this offer several times so I need to know when you purchased, etc,
as requested in my last three messages to you
*** ***
BrandSource.com-----I received no follow up information from the customer.The product was not sold by www.brandsource.com, but one of our independently owned and operated stores that was not identified so I was not able to get any sales information on behalf of the customer from the store.*** *** has provided the information I was asking for to offer her assistance in her complaint. I have copied our national contact at *** *** and will ask him to follow up.How would you like us to answer the customer when he get's an answer, through this portal or directly to the consumer?