Good Morning, I'm writing to inform you that I received a partial payment from [redacted] Pries at You Are My Sunshine childcareI have an invoice showing that she paid for 11/24/and 11/25/15, the two unexpected days closedShe also paid out a sick day that was remaining on the accountI still expect to see reimbursement for Friday 11/and the week of 11/30-12/I had paid ahead for 16/day for that weekThank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
In regards to my son's behavior, when the teacher called me at work to tell me my son was misbehaving, she did in fact threaten that [redacted] may kick him out of care. She did turn the lights off on a child who is terrified of the dark. I did talk to [redacted] about that.
In my search for care on the two days closed I found reliable, safe, intelligent care. Based on You are my sunshines history, it was in my son's best interest to start the new center as soon as possible.
As for the money I'm requiring back. I returned a service. By removing my son, I opened up a spot that she could fill. I paid two weeks in advance on friday November 20th. it was $144 for the 23rd through the 27th and november 30 through december 4th. He used care monday the 23rd, they closed the 24th and 25th. I sent an email pulling him on the 25th. She is holding payment for 5 days of care at 16$ a day which is $80. That is what I expect to be reimbursed.
As for threatening emails, well, I said I would contact Revdex.com and DCF and Youngstar to discuss the center. I did that. It wasn't a threat. She never banned me from the premises, she just said it wasn't necessary that I come. I have the check, post date on it is dec 3 and the check itself is dated december 4th. she guaranteed it would be sent monday november 3rd.
Thank you ,
[redacted]
Good Morning, I'm writing to inform you that I received a partial payment from [redacted] Pries at You Are My Sunshine childcare. I have an...
invoice showing that she paid for 11/24/15 and 11/25/15, the two unexpected days closed. She also paid out a sick day that was remaining on the account. I still expect to see reimbursement for Friday 11/27 and the week of 11/30-12/4. I had paid ahead for 16/day for that week. Thank you, [redacted]
In regards to the first incident [redacted] has stated about her son being kicked out of our care, that is untrue. In the first two weeks of care with her son their were several incidents where her son was aggressive with other children and using inappropriate language with our staff. All documentation was made in the child's file and relayed to [redacted]. We requested a conference with her to discuss his behavior and to come up with a plan to better the situation, which prior to her leaving our facility she had failed to schedule with us.
I have never been made aware of any of my staff members threatening to kick him out or turning off lights on him, and I had multiple private conversations with [redacted] on the situation, and she never mentioned that to me prior to this compliant. She went as far to inform me that she had reached out to other professional agencies to observe her child as she agreed that he did have some behavioral issues. She also did not hold any conversations with my staff as she insisted on only discussing the situation with me.
In response to the second issue, on Tuesday, November 24th a staff member of ours was rushed to the hospital with an emergency health issue that has since been diagnosed as cancer. Our back up staff member was out with the flu and we did not have any legal options in order to keep our facility open. This business is a daycare, and we have rules to follow according to state law in order to be running legally. We had no choice at this time but to close until the issue was resolved. This emergency closing situation is stated in our policy handbook.
[redacted] states in her complaint once that she never received a copy of the contract, but in another line that she did receive a portion of it, so I am confused as to which she is claiming. She was sent a copy of her contract via email, along with our policy handbook, which I do have record of this. Our company policy states that a family can break the signed committed contract within the first 30 days without notice, where thereafter it is required we are given two weeks notice before a child's enrollment is terminated. This does not relate to payment in any way, but the contract agreement itself. This assists us with enrollment for our families on the waiting list and our staffing needs.
[redacted] gave notice via email over the Thanksgiving weekend that she was terminating her son's care and back dating it to the week before when her previous invoice was paid.
[redacted] paid an invoice the week prior to Thanksgiving and her child did attend a few of the days that were paid for, but not all. She was demanding refund of that entire invoice despite attendance of her child occurring within that time frame. She also demanded refund of our annual $50 enrollment fee.
Our contract clearly states that the enrollment fee is non-refundable. It also states that despite not having to give a contractual termination notice within the first 30 days, that a parent is responsible for determining the termination date as refunds will not be made on paid statements once attendance occurs within that timeframe.
I did upon my own accord decide to refund my families for the emergency closing that occurred Tuesday the 24th and Wednesday the 25th as I felt bad for the inconvenience. This decision was based solely on my own feelings and had nothing to do with our company policy.
In addition, [redacted] had a sick day pending on her account that I offered to pay out to her to settle the situation.
She sent threatening emails to me in response to this, so I advised her that she was not welcome on the property, as it is a daycare where that type of behavior we are sensitive to. I did let her know that I would return the following week when the facility opened again, after the holiday weekend, and mail out her refund to her for the three days that I agreed to, as did she by signing the contract.
I did as I promised and on Tuesday, December 1st a check was written out to her and mailed. I did not document the time that I put the check in the mail, but if it was in the afternoon, then it may not have been picked up until Wednesday the 2nd. She filed this complaint without even giving the postal service time to deliver her check.
Upon looking at my bank transactions I do not see that she has cashed this check, as I do have record of the check number and expense. I do see the check written just before hers and mailed out the same day was just cashed yesterday.
I do have documentation of conversations with [redacted] relaying all of this information I just gave you. These conversations were via phone and email. I also have copies of her contract that she signed.
Let me know if there is anything else you need from me. Please also keep me updated on the process with this complaint, as I am unfamiliar and have never experienced this. I take my company and its reputation very seriously.
Thank you,
[redacted]
Good Morning, I'm writing to inform you that I received a partial payment from [redacted] Pries at You Are My Sunshine childcareI have an invoice showing that she paid for 11/24/and 11/25/15, the two unexpected days closedShe also paid out a sick day that was remaining on the accountI still expect to see reimbursement for Friday 11/and the week of 11/30-12/I had paid ahead for 16/day for that weekThank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
In regards to my son's behavior, when the teacher called me at work to tell me my son was misbehaving, she did in fact threaten that [redacted] may kick him out of care. She did turn the lights off on a child who is terrified of the dark. I did talk to [redacted] about that.
In my search for care on the two days closed I found reliable, safe, intelligent care. Based on You are my sunshines history, it was in my son's best interest to start the new center as soon as possible.
As for the money I'm requiring back. I returned a service. By removing my son, I opened up a spot that she could fill. I paid two weeks in advance on friday November 20th. it was $144 for the 23rd through the 27th and november 30 through december 4th. He used care monday the 23rd, they closed the 24th and 25th. I sent an email pulling him on the 25th. She is holding payment for 5 days of care at 16$ a day which is $80. That is what I expect to be reimbursed.
As for threatening emails, well, I said I would contact Revdex.com and DCF and Youngstar to discuss the center. I did that. It wasn't a threat. She never banned me from the premises, she just said it wasn't necessary that I come. I have the check, post date on it is dec 3 and the check itself is dated december 4th. she guaranteed it would be sent monday november 3rd.
Thank you ,
[redacted]
Good Morning, I'm writing to inform you that I received a partial payment from [redacted] Pries at You Are My Sunshine childcare. I have an...
invoice showing that she paid for 11/24/15 and 11/25/15, the two unexpected days closed. She also paid out a sick day that was remaining on the account. I still expect to see reimbursement for Friday 11/27 and the week of 11/30-12/4. I had paid ahead for 16/day for that week. Thank you, [redacted]
In regards to the first incident [redacted] has stated about her son being kicked out of our care, that is untrue. In the first two weeks of care with her son their were several incidents where her son was aggressive with other children and using inappropriate language with our staff. All documentation was made in the child's file and relayed to [redacted]. We requested a conference with her to discuss his behavior and to come up with a plan to better the situation, which prior to her leaving our facility she had failed to schedule with us.
I have never been made aware of any of my staff members threatening to kick him out or turning off lights on him, and I had multiple private conversations with [redacted] on the situation, and she never mentioned that to me prior to this compliant. She went as far to inform me that she had reached out to other professional agencies to observe her child as she agreed that he did have some behavioral issues. She also did not hold any conversations with my staff as she insisted on only discussing the situation with me.
In response to the second issue, on Tuesday, November 24th a staff member of ours was rushed to the hospital with an emergency health issue that has since been diagnosed as cancer. Our back up staff member was out with the flu and we did not have any legal options in order to keep our facility open. This business is a daycare, and we have rules to follow according to state law in order to be running legally. We had no choice at this time but to close until the issue was resolved. This emergency closing situation is stated in our policy handbook.
[redacted] states in her complaint once that she never received a copy of the contract, but in another line that she did receive a portion of it, so I am confused as to which she is claiming. She was sent a copy of her contract via email, along with our policy handbook, which I do have record of this. Our company policy states that a family can break the signed committed contract within the first 30 days without notice, where thereafter it is required we are given two weeks notice before a child's enrollment is terminated. This does not relate to payment in any way, but the contract agreement itself. This assists us with enrollment for our families on the waiting list and our staffing needs.
[redacted] gave notice via email over the Thanksgiving weekend that she was terminating her son's care and back dating it to the week before when her previous invoice was paid.
[redacted] paid an invoice the week prior to Thanksgiving and her child did attend a few of the days that were paid for, but not all. She was demanding refund of that entire invoice despite attendance of her child occurring within that time frame. She also demanded refund of our annual $50 enrollment fee.
Our contract clearly states that the enrollment fee is non-refundable. It also states that despite not having to give a contractual termination notice within the first 30 days, that a parent is responsible for determining the termination date as refunds will not be made on paid statements once attendance occurs within that timeframe.
I did upon my own accord decide to refund my families for the emergency closing that occurred Tuesday the 24th and Wednesday the 25th as I felt bad for the inconvenience. This decision was based solely on my own feelings and had nothing to do with our company policy.
In addition, [redacted] had a sick day pending on her account that I offered to pay out to her to settle the situation.
She sent threatening emails to me in response to this, so I advised her that she was not welcome on the property, as it is a daycare where that type of behavior we are sensitive to. I did let her know that I would return the following week when the facility opened again, after the holiday weekend, and mail out her refund to her for the three days that I agreed to, as did she by signing the contract.
I did as I promised and on Tuesday, December 1st a check was written out to her and mailed. I did not document the time that I put the check in the mail, but if it was in the afternoon, then it may not have been picked up until Wednesday the 2nd. She filed this complaint without even giving the postal service time to deliver her check.
Upon looking at my bank transactions I do not see that she has cashed this check, as I do have record of the check number and expense. I do see the check written just before hers and mailed out the same day was just cashed yesterday.
I do have documentation of conversations with [redacted] relaying all of this information I just gave you. These conversations were via phone and email. I also have copies of her contract that she signed.
Let me know if there is anything else you need from me. Please also keep me updated on the process with this complaint, as I am unfamiliar and have never experienced this. I take my company and its reputation very seriously.
Thank you,
[redacted]