Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would have preferred a written apology for their rude customer service and a billing adjustment.
Regards,
[redacted]
This is in regard to our customer, [redacted]. Ms [redacted] contacted our 24-hour answering service (help desk) at 4:20 pm on Sunday, August 28, 2016. Ms [redacted] advised the help desk that someone had vandalized her interface and that it looked like the Wires had been cut. The help desk advised Ms....
[redacted] that we were unable to dispatch service personnel on Sunday evening but assured her we would have someone at her premise to fix it first thing Monday morning and prepared a trouble ticket on her account. Ms [redacted] advised the help desk that she would be home between 9 and 10 am the following day. Ms [redacted] was in our office at 8 am on Monday morning. Service personnel were dispatched to the customer premise to fix the service during the time she requested.Subsequent to the repair, a customer service representative attempted to call the customer twice to confirm that the repair had been made satisfactorily. The line picked up but no one acknowledged the call and hung up though conversation could be heard in the background.Brandenburg Telecom has no record of having received a Revdex.com complaint regarding this customer prior to the September 20, 2016 fax.Sincerely[redacted] General Managercc : [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would have preferred a written apology for their rude customer service and a billing adjustment.
Regards,
[redacted]
This is in regard to our customer, [redacted]. Ms [redacted] contacted our 24-hour answering service (help desk) at 4:20 pm on Sunday, August 28, 2016. Ms [redacted] advised the help desk that someone had vandalized her interface and that it looked like the Wires had been cut. The help desk advised Ms....
[redacted] that we were unable to dispatch service personnel on Sunday evening but assured her we would have someone at her premise to fix it first thing Monday morning and prepared a trouble ticket on her account. Ms [redacted] advised the help desk that she would be home between 9 and 10 am the following day. Ms [redacted] was in our office at 8 am on Monday morning. Service personnel were dispatched to the customer premise to fix the service during the time she requested.Subsequent to the repair, a customer service representative attempted to call the customer twice to confirm that the repair had been made satisfactorily. The line picked up but no one acknowledged the call and hung up though conversation could be heard in the background.Brandenburg Telecom has no record of having received a Revdex.com complaint regarding this customer prior to the September 20, 2016 fax.Sincerely[redacted] General Managercc : [redacted]