Brander Alarm & Electric

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There's no way the technician could have addressed the hole sine he arrived with zero plaster materialFurthermore, he wasn't prepared to remove scuffs from my floor nor did he have my missing poles nor was he equipped to address any of the multiple other issues I had and STILL haveSo clearly my concerns have not been addressed, especially since I had to suffer ridicule from the claims manager, which is the reason I asked to speak to the owner in the first place In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The whole idea of removing the table from your apartment was to address your concerns about dust & fumes, hence why we we're making one of our own trucks available to provide the needed work spaceThat being the case, they will not have the ability to take the table away as our driver will be on site with the vehicle till they have completed said repair

The client had notified us of the damage to the chair so we arranged to have it picked up to see if it could be repairedEven though client declined cargo insurance, we still said we would reimburse her the $for the replacementA settlement release was sent to her via email on 5/*/at 5:12pm and we have yet to receive it backWe did not accept responsibility for the wall damage as there was no notations on the delivery paperwork

We acknowledged the consumers complaints and acted on them immediatelyThe consumer was upset that the screws to a wall desk and legs to the sofa couldn’t be reattached upon delivery That same day we sent someone to his home to correct the situation, done poles to a wall shelving unit remain missing and a lamp was broken as well as glass to a pictureWe are replacing the glass and forwarded a claim form to the consumer on Thursday, the next day, to fill out, but he became irate when he realized it has to be notarizedThey had purchased insurance and this is an insurance company requirement when processing a claim a so there is nothing that we can do He also insisted that someone come fix said hole and floor damage that day, ThursdayWe weren’t able to go there that same day and offered him Friday, but he wanted it done ThursdaySo consequently he took that to be that we were “rude and unaccommodating”Not sure why he wouldn’t have shown the hole to service technician that went there Wednesday

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not notice the damage in the wall because it was concealed by the moversI notified the company by calls and emails several times and have proves for itThe company send a person to look at the damage and first promised to fix itLater they send me an email stating that they would not do anything about itThey send my a release letter for the chair, that if signed protects them from any legal responsibilities for other damagesThis is not acceptableI have to be reimursed for the chair plus the new wallpaper that will be installed next week by another company and for the labor involved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You mean your trucks and your same employees who damaged the table in the first place? This is out of the question without a deposit to guarantee that the table won't be completely destroyedFurthermore, your responses are ridiculously untimely and are dragging out this process unreasonably Sincerely, [redacted]

Dear DRS, Please know that the shipper filed a claim with us and we replied on October *** with a resolutionWe have also been contacted by her insurance company since then and have supplied information to them as she had declined coverage with us *** ***
Moving Right Along *** *** ***
*** *** ** *** TEL:###-###-#### FAX:###-###-#### ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The furniture repair company, in fact, wanted to send the same technician out againHe stated himself that he was unable to reshape the damaged corner and made the damage worse by ruining the finish on a wider areaKimberley Cohen herself stated in an email on May *** that "I don't think they will be able to repair it properly either."Neither of these parties can guarantee a competent repair, and Moving Right Along has been delaying for two months in order to evade their responsibility for the claim.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There's no way the technician could have addressed the hole sine he arrived with zero plaster materialFurthermore, he wasn't prepared to remove scuffs from my floor nor did he have my missing poles nor was he equipped to address any of the multiple other issues I had and STILL haveSo clearly my concerns have not been addressed, especially since I had to suffer ridicule from the claims manager, which is the reason I asked to speak to the owner in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Yes, we sent our technician over to assess the wall damage as a professional courtesy being that the crew had no recollection of this damage Our tech inspected said damage which was at the bottom of the wall. Right in front of this wall is a row of chairs that seem to be utilized for clients awaiting their appointmentsHence our opinion, that it is no move related

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response inaccurately captures all of the details. First of all I interpreted their response as rude because the complaint manager used a negative tone, became short in her responses and made it seem like it was my fault that their crew was careless in the handling of my property. They also mentioned that they weren't sure why I didn't show the property damage to the service technician. That's because I was informed that he was only there to address my couch and desk. Not repair the wall. Now I've asked to speak with the owner since I clearly can't communicate with the complaint manager. I have called the office more than 6 times and have yet to speak with him. I'm constantly told that he'll call me back the same day yet he doesn't.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We acknowledged the consumers complaints and acted on them immediately. The consumer was upset that the screws to a wall desk and legs to the sofa couldn’t be reattached upon delivery.
That same day we sent someone to his home to correct the situation, done.
2 poles to a wall shelving unit remain...

missing and a lamp was broken as well as glass to a picture. We are replacing the glass and forwarded a claim form to the consumer on Thursday, the next day, to fill out, but he became irate when he realized it has to be notarized. They had purchased insurance and this is an insurance company requirement when processing a claim a so there is nothing that we can do.
He also insisted that someone come fix said hole and floor damage that day, Thursday. We weren’t able to go there that same day and offered him Friday, but he wanted it done Thursday. So consequently he took that to be that we were “rude and unaccommodating”. Not sure why he wouldn’t have shown the hole to service technician that went there Wednesday.

The client had notified us of the damage to the chair so we arranged to have it picked up to see if it could be repaired. Even though client declined cargo insurance, we still said we would reimburse her the $149 for the replacement. A settlement release was sent to her via email on 5/*/16 at 5:12pm...

and we have yet to receive it back. We did not accept responsibility for the wall damage as there was no notations on the delivery paperwork.

The third party repair service utilized is a very reputable service and we communicated the client's concerns to them. They offered to send a different technician to the home to assess but client declined.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You mean your trucks and your same employees who damaged the table in the first place? This is out of the question without a deposit to guarantee that the table won't be completely destroyed. Furthermore, your responses are ridiculously untimely and are dragging out this process unreasonably.
Sincerely,
[redacted]

Our technician would've gone to a local hardware store or [redacted] to get needed supplies if he didn't have it.The shipper does not need to speak to the owner to submit a claim but yes the owner will attempt to reach him again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I did not notice the damage in the wall because it was concealed by the movers. I notified the company by calls and emails several times  and have proves for it. The company send a person to look at the damage and first promised to fix it. Later they send me an email stating that they would not do anything about it. They send my a release letter for the chair, that if signed protects  them from any legal responsibilities for other damages. This is not acceptable. I have to be reimursed for the chair plus the new wallpaper that will be installed next week by another company and for the labor involved 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The whole idea of removing the table from your apartment was to address your concerns about dust & fumes, hence why we we're making one of our own trucks available to provide the needed work space. That being the case, they will not have the ability to take the table away as our driver will be on site with the vehicle till they have completed said repair.