Branders.com

I have attached a word doc with screen shots from my sent folder in my email to show that I did respond, state our return policy and offer a credit

I did get in contact with the buyer yesterday and explained to her that I did not see the box with additional plates at the estate sale houseIf I had, I would have put them aside as I do for all customers who leave purchase at the sale that I happen to noticeUltimately, we can not be responsible
for a customer leaving something they purchasedOnce the sale had concluded Saturday, a group comes in and removes all remaining itemsWhere they take the items or what they do with it after that I have no ideaUnfortunately, I am not able to take any action in this matterAll remaining items from the sale were immediately removed by another partyI did not see the plates that were left and I do not believe it is my or the companies responsibility to track customers pirchasrsIf there was something I could do to resolve this situation I would

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

The customer did ask if the Rolex could be guaranteed or if it was certified and we replied "no"We also have posted on the front door our return policy which is all sales are final, no return or exchanges acceptedWith buying items from an estate sale, customers are expected to carefully examine
all items prior to purchasing, knowing that all sales are finalIn addition, I believe the price of $is extremely low for a genuine RolexRolex prices can range from $(being on the VERY low end to $50,and higherWhen the buyer of the watch contacted me about the Rolex not being genuine and asking for a refund, I explained to him our return policyI also then offered to give him a $credit for purchases at a future estate sale and did not receive a response backI understand the buyer may be disappointed, but our return policy is clearly posted at every sale on the door and we also verbally told him we could not guarantee or certify the authenticity of the watch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Arin, my original email was sent through your website and I included my email address so that you could reply to me. In the screenshot that you provided, if you look at the recipient- the email response was sent back to your website not to me and that is why I did not respond. That said, from the date you replied July 25th, shown in the screenshot, I conclude that you were making a good faith effort to resolve this matter and for that I am appreciative and would accept the credit and consider this closed if that is still available.
Regards,
*** ***

I have attached a word doc with screen shots from my sent folder in my email to show that I did respond, state our return policy and offer a credit.

Ultimately, our customers are responsible for their purchases. As a courtesy we do help bag and box at times, however it is the customers responsibility to remove the items from the sale that they purchased. I do not feel we are responsible for a customer leaving items behind that they putchased. I'm not one to make excuses, but I have been having phone issues with my voicemail, and haven't been able to retrieve any for A few days now. This is why I only responded to your Facebook message. Even if I had received your message Saturday and returned your call it wouldn't have changed the situation. We turned the remaining items over to the clean out crew Saturday. They are not accociated with my company. I do not know where the items were taken.  I am sorry you left the items you purchased, but again it it not our responsibility to ensure customers take their purchases when they leave the sale. If I had seen the plates, I would have put them aside as a common courtesy, however I didn't see them there. Again, if there was something I could do to assist in this matter, I would.