Brandfon Honda

I am in receipt of notification from the Revdex.com about a complaint by [redacted] in connection with her order of a pre-owned vehicleWhen [redacted] placed a hold on this vehicle, she was advised that the delivery date could not be set, and that we were unable to provide an exact date [redacted] *** elected to place a $refundable deposit on the vehicle and await deliveryAt no time did we offer to reimburse [redacted] for rental car or insurance expenses [redacted] stated in her complaint that we switched her insuranceWe are happy to provide [redacted] ***’s insurance company with proof that she did not take delivery of the vehicle; however, we cannot not be responsible for any costs incurred by her insurance company as we did not give them instructions to make the changesOnly [redacted] has that authority and exercised it knowing that there was not a set delivery dateShould have any further questions regarding this transaction, please don’t hesitate to contact me at ###-###-#### or at [redacted] With [redacted] ***’s permission, I would be happy to share her buyers order with you which will further support our positionVery truly yours, Jeremy A [redacted]

March 16,
Ms*** ***
The RevDex.com
Response submitted online via Revdex.com website
Re: ID
***
Dear *** ***:
We received notification of a complaint by *** *** ** *** on March 15, We reviewed *** *** complaint as well as his
service history and have determined his complaint to be devoid of merit
*** *** visited the dealership on January 8,
complaining of a shimmy at speeds above mph, mostly occurring between and
miles per hourWe were unable to road test his vehicle to verify his
complaint as it would have required us driving his vehicle over posted speed
limitsWe therefore road force balanced tested all four wheels and determined two
were slightly out of balance; we balanced the two tires
*** *** returned to the dealership to inquiring how his
wheels could have been balanced as he saw the original wheel weights in the
same placeWe explained to him that additional weights were required to bring
the wheels into balance, thereby not requiring us to remove any of the existing
weights
*** *** returned to the dealership on January 22, expressing
the same concern about a shimmy at high speedsWe tested the wheels and
determined that they were in balance
On Friday, March 11, 2016, *** *** returned to the
dealership and advised us that his wheels had been damaged and wanted the
service manager to pay for their replacementFrankie T***, our service
manager was off but scheduled to return the next day.
*** *** returned on the 12th to show Mr
T*** his wheelsMrT*** did see cosmetic damage, however, they were not
scratched; they were stainedMrT*** explained to *** *** that not only
was it impossible for our wheel balancer make the stains, that many things could
have happened over the past several weeks since his visit, but as a gesture of
good will and in the interest of customer service, MrT*** offered to have
our detail department look at the stainsWith no promises of successfully
removing them, MrT*** said we would do our best to help
*** *** is clearly an enthusiast in how he cares for his
vehicle, still having some of the original plastic on his seats; he even claims
that he cleans brake dust from his wheels regularlyWhile we certainly respect
people for taking meticulous care of their vehicles, someone of *** ***’s
experience, a self-professed professional automobile detailer, would not have
missed the marks on his wheels for almost two months after visiting the
dealership
Should you have any further questions or concerns, please do
not hesitate to contact me at ###-###-####
Very truly yours,
Jeremy AAb***, GM

Complaint: 1***
I am rejecting this response because:
I received a check in the amount of $from Brandfon Honda last week, however, this is not sufficient to resolve this matterI have obtained a documented phone call from *** Insurance made August 11, in which the salesman at Brandfon Honda, Rick *** called to transfer my car insurance to the AccordRick H*** told the *** representative that I would be coming in that weekend to finalize the sale of the vehicleThis documented phone call supports my position that I was in fact given a definite date of when I could have the Accord. In fact, I also have text messages from Rick H*** on 8/16/in which another delivery date was promisedBrandfon Honda is being dishonest which is exactly why I contacted the Revdex.comWhen I was informed multiple times that the delivery date of the car would not happen as promised, I asked about the payment of the rental carI was told it would be paid for by Brandfon HondaI spoke to the Sales Manager, Nolan, about this specificallyI expect Brandfon Honda to also reimburse the following amounts in addition to the $500.00:
$for rental car and $for car insurance
If I am not reimbursed, I will take the matter to small claims courtI am appalled at the customer service by Brandfon HondaMyself and my family have purchased multiple vehicles from this organization. No longer will the *** Family spend its money there
Sincerely,
*** ***

April 11,
*** *** ***
The RevDex.com
Response submitted online via Revdex.com website
Re: *** ***
Dear *** ***
We received notification of a complaint by *** *** *** on April 1, and have discussed *** *** complaint with our
service advisors and manager
During *** *** visit, we performed a multi-point
inspection on her ***During a multi-point inspection, a technician will verify
the condition of many mechanical components
The results of that inspection are shared with the customer
as well as recommendations for maintaining their vehicle.
Since no two people maintain their vehicles exactly the
same, we offer everyone the opportunity to maintain their vehicle in accordance
with manufacturer recommendations as well as some additional options that many enthusiast
prefer to use
During *** *** visit, she
elected to perform additional services which were offered as optionsMany customers
regularly elect to have these additional services performed as they are recognized
industry wide as services that aid in minimizing engine wear while extending overall
engine life.
Upon learning that *** *** changed her mind; a refund was
issued, in the interest of customer service, and as a gesture of good will to
demonstrate to *** *** how much we value her as a customer; even though she
will still receive the benefits of these services
Should you have any additional questions about *** ***’s
experience, please feel free to contact me at ###-###-#### anytime.
Very truly yours,
Jeremy AA***, GM
***

We are in receipt of the complaint from *** *** Her car is currently in our shop, we are investigating the situation and are confident that we will be able to come up with a resolution that will be to her complete satisfactionI will advise more once the repairs are complete and we have more
information.If you have any further questions, I can be reached at ###-###-####
Best regards,
Jeremy A* ***, GM

Zero customer serviceOnce car is out of door, customer is on his/ her ownI purchased new *** *** few months backHad issues -
Honda financial refused to provide loan when my credit score was 750+Dealership did not bother to inform me the rejectionOn top of this, dealership try to sell me auto loan from BOA at 4.5%When I refused, same loan was down to 2.8%..within minutesHow? You guess! I am going to pay $1,extra for thisImagine if loan was at 4.5%! These guys are pro in this business..unfortunatley, this do not benefit customer! Absolute immoral business practice!
You expect new car with all new parts and brand new car keys..wrong..Both the car keys had scratches all overWhen contacted dealership, they refused to acknowledgeWhen conplaint reached to Honda, dealership try to calm me down promising key coverI am waiting for that cover for last monthsEvery time I contact dealership, I get apology that he forget to mail..for last months!
If you are thinking to buy car...please do not buy from this dealership..they are worst in treating customers!

I am in receipt of notification from the Revdex.com about a complaint by [redacted] in connection with her order of a pre-owned vehicle. When [redacted] placed a hold on this vehicle, she was advised that the delivery date could not be set, and that we were unable to provide an exact date. [redacted]...

elected to place a $500 refundable deposit on the vehicle and await delivery. At no time did we offer to reimburse [redacted] for rental car or insurance expenses . [redacted] stated in her complaint that we switched her insurance. We are happy to provide [redacted]’s insurance company with proof that she did not take delivery of the vehicle; however, we cannot not be responsible for any costs incurred by her insurance company as we did not give them instructions to make the changes. Only [redacted] has that authority and exercised it knowing that there was not a set delivery date. Should have any further questions regarding this transaction, please don’t hesitate to contact me at ###-###-#### or at [redacted] With [redacted]’s permission, I would be happy to share her buyers order with you which will further support our position. Very truly yours, Jeremy A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: I brought a car from this place not even three months ago. This car has on a check engine light that has been on now for the third time. I went tot hem they said it was nothing but a air filter, then ten minutes later the light came back on and they had me bring it back. They sent it to [redacted] and now the car has the same light on again. I have not only had problems with that but it has stalled on me a few times and has given me issues within its breaking system. I tried to make this known to them and they keep saying they will handle it but it was never properly handled. I believe that this car must be a lemon because not even three months later these are all the issues going on. I have spoken to their Owner and General Manager who has put me in a rental for a day for them to fix a problem that still isn't fixed. Now they want to put me in another rental for one day but told me if it goes over a day then they want me to be held responsible. I have only gone to this place for service so if the air filter for example was the problem given me the check engine light then it's because the work they did. When the fuel system light came on after doing a diagnostic they blamed it on the air filter as well. My point is that these are supposed to be qualified individuals and my car isn't where it should be at.Desired Settlement: I think either they should fix my car and make whatever commendations needs to be done or replace my vehicle. Its a shame that even when I went to get the car I had to from the pickup date have it pushed back because of repairs they had not yet completed on my vehicle.

Business

Response:

Website Complaint Response:

We are sorry to hear that Mr. [redacted] is still having an issue with his vehicle that he purchased in September. He is out of the terms of our warranty on the vehicle. He did purchase a vehicle service contract that may cover some or all of any repairs needed less his deductible. We did offer to pay for a rental vehicle for the day while his vehicle was repaired and will still stand by our offer to do so. Mr. [redacted] is welcome to contact me directly and we can arrange to have his vehicle diagnosed and repaired under the terms of his service contract. Thank You, [redacted] General Manager

Sent on: 1/14/2014 6:32:38 PM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This company is only willing to pay for a rental for one day and if the repairs take longer than that then they want me to pay. In addition, I then have to pay [redacted] for Insurance for the rental, on a issue that I gave them my car over two times to address the issue which they still haven't fixed. They tell me that they are qualified to do the job but the job hasn't been fixd properly yet.

Sincerely,

Business

Response:

Website Complaint Response:

We still stand by our initial response and are willing to work with the customer to help resolve any issues if he would like to contact us.

Consumer

Response:

I just paid yesterday over 300 to address belt issues that were never changed from when I got the car that [redacted] said should of been taken care of when I purchased the vehicle.

I expected a different degree of service from then especially being that the light is still on.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: I brought my Honda in to Brandfon Honda for some free recall work. The service department called to tell me that I need an additional $1,500 of work done on my car. Among other things, they told me my battery was bad and that my rear breaks were worn down to the drum and had to be completely replaced. I declined to let them perform the services they had indicated were necessary and brought my car into my mechanic the next day. Evidently there is nothing wrong with my battery and my rear breaks still have 50% of the pad remaining.This is extremely dishonest, if not fraudulent behavior. They flat out lied about repairs they wanted to perform. Truthfully, I can't even be sure they actually performed the recall work. Don't trust them.

Desired Settlement: please publish this complaint. Apparently my mechanic has many clients who have experienced the same fraudulent behavior from the Brandfon Honda service department.

Business

Response:

Business Response /* (1000, 5, 2013/03/27) */

Contact Name and Title: [redacted] General Ma

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted].com

[redacted] brought her vehicle in for a recall and an oil change. Included in the oil change was a free multipoint inspection and a free battery test. Upon running a battery test on her vehicle, the battery tested weak and we recommended replacing it. During the multi-point inspection, we also observed that the rear brake pads were at 2mm and we recommended replacement as well. She declined to perform any work at this time. When we received this complaint, we immediately offered to check her brakes again free of charge but she already had them replaced by her own mechanic. We would be happy to show the customer a copy of the battery test slip recommending replacement of her battery and a copy of the 19 point inspection. We are unable to attach a copy of these to this response, but would be happy to further speak with her about her concerns if she would like to contact us.

Consumer Response /* (2110, 7, 2013/04/01) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

No settlement was offered but they did call to discuss the situation with me. I was able to express my concerns to them, so I am ok closing this issue.