Brandfon Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I received a check in the amount of $from Brandfon Honda last week, however, this is not sufficient to resolve this matter.I have obtained a documented phone call from [redacted] Insurance made August 11, in which the salesman at Brandfon Honda, Rick [redacted] called to transfer my car insurance to the AccordRick H [redacted] told the [redacted] representative that I would be coming in that weekend to finalize the sale of the vehicleThis documented phone call supports my position that I was in fact given a definite date of when I could have the Accord In fact, I also have text messages from Rick H [redacted] on 8/16/in which another delivery date was promisedBrandfon Honda is being dishonest which is exactly why I contacted the Revdex.com.When I was informed multiple times that the delivery date of the car would not happen as promised, I asked about the payment of the rental carI was told it would be paid for by Brandfon HondaI spoke to the Sales Manager, Nolan, about this specifically.I expect Brandfon Honda to also reimburse the following amounts in addition to the $500.00:$for rental car and $for car insuranceIf I am not reimbursed, I will take the matter to small claims courtI am appalled at the customer service by Brandfon HondaMyself and my family have purchased multiple vehicles from this organization No longer will the [redacted] Family spend its money there Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

The customer did buy a pre-owned vehicle from us and it was missing a key. We apologized and the customer will be coming in to get the key

March 16,
Ms*** ***
The Revdex.com
Response submitted online via Revdex.com website
Re: ID
***
Dear *** ***:
We received notification of a
complaint by *** *** ** *** on March 15, We reviewed *** *** complaint as well as his
service history and have determined his complaint to be devoid of merit
*** *** visited the dealership on January 8,
complaining of a shimmy at speeds above mph, mostly occurring between and
miles per hourWe were unable to road test his vehicle to verify his
complaint as it would have required us driving his vehicle over posted speed
limitsWe therefore road force balanced tested all four wheels and determined two
were slightly out of balance; we balanced the two tires
*** *** returned to the dealership to inquiring how his
wheels could have been balanced as he saw the original wheel weights in the
same placeWe explained to him that additional weights were required to bring
the wheels into balance, thereby not requiring us to remove any of the existing
weights
*** *** returned to the dealership on January 22, expressing
the same concern about a shimmy at high speedsWe tested the wheels and
determined that they were in balance
On Friday, March 11, 2016, *** *** returned to the
dealership and advised us that his wheels had been damaged and wanted the
service manager to pay for their replacementFrankie T***, our service
manager was off but scheduled to return the next day.
*** *** returned on the 12th to show Mr
T*** his wheelsMrT*** did see cosmetic damage, however, they were not
scratched; they were stainedMrT*** explained to *** *** that not only
was it impossible for our wheel balancer make the stains, that many things could
have happened over the past several weeks since his visit, but as a gesture of
good will and in the interest of customer service, MrT*** offered to have
our detail department look at the stainsWith no promises of successfully
removing them, MrT*** said we would do our best to help
*** *** is clearly an enthusiast in how he cares for his
vehicle, still having some of the original plastic on his seats; he even claims
that he cleans brake dust from his wheels regularlyWhile we certainly respect
people for taking meticulous care of their vehicles, someone of *** ***’s
experience, a self-professed professional automobile detailer, would not have
missed the marks on his wheels for almost two months after visiting the
dealership
Should you have any further questions or concerns, please do
not hesitate to contact me at ###-###-####
Very truly yours,
Jeremy AAb***, GM

I contacted *** *** about the issue he was having and asked him to bring the car back in. We resolved the issue he was having with the aux not working. I have since been in touch with *** *** and he is happy with the results. I also apologized how he was treated
and to contacted myself for any future issues

I am in receipt of notification from the Revdex.com about a complaint by *** *** in connection with her order of a pre-owned vehicleWhen *** *** placed a hold on this vehicle, she was advised that the delivery date could not be set, and that we were unable to provide an exact date*** *** elected to
place a $refundable deposit on the vehicle and await deliveryAt no time did we offer to reimburse *** *** for rental car or insurance expenses *** *** stated in her complaint that we switched her insuranceWe are happy to provide *** ***’s insurance company with proof that she did not take delivery of the vehicle; however, we cannot not be responsible for any costs incurred by her insurance company as we did not give them instructions to make the changesOnly *** *** has that authority and exercised it knowing that there was not a set delivery dateShould have any further questions regarding this transaction, please don’t hesitate to contact me at ###-###-#### or at *** With *** ***’s permission, I would be happy to share her buyers order with you which will further support our positionVery truly yours, Jeremy A***

To whom it may concern: I am in receipt of *** ***’s response to our initial response to her complaintWe have investigated this transaction and the communications surrounding it furtherThe situation is unfortunate and we are sorry that we were unable to complete the transaction; however, we were at the mercy of *** as we were awaiting title*** *** knew that we could not promise a firm delivery date when she placed the order and was updated with best estimated dates every step of the wayOur intentions were to deliver the vehicle as soon as we couldUnfortunately estimates from *** were not accurate and we had to deliver the bad news of delays to *** ***sWe are just as upset as she is that this deal did not deliver, however, at no time did we represent that we would pay for a rental car while she waitedWith regards to her insurance, it’s the policy of *** not to accept changes without the policy holder’s express instructions to do soWe are happy to provide a letter for her insurance company, if needed, as they should not charge her for a vehicle that was not deliveredShould you have any further questions, please call me at ###-###-#### Very truly you***
*** ***, GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are in receipt of the complaint from [redacted] Her car is currently in our shop, we are investigating the situation and are confident that we will be able to come up with a resolution that will be to her complete satisfaction. I will advise more once the repairs are complete and we have more...

information.If you have any further questions, I can be reached at ###-###-####. Best regards, Jeremy A[redacted], GM

April 11,
[redacted]
The Revdex.com
Response submitted online via Revdex.com website
Re: [redacted]
Dear [redacted]
We received notification of a complaint by [redacted] on April 1,
and have discussed [redacted] complaint with our
service advisors and manager
During [redacted] visit, we performed a multi-point
inspection on her [redacted]During a multi-point inspection, a technician will verify
the condition of many mechanical components
The results of that inspection are shared with the customer
as well as recommendations for maintaining their vehicle.
Since no two people maintain their vehicles exactly the
same, we offer everyone the opportunity to maintain their vehicle in accordance
with manufacturer recommendations as well as some additional options that many enthusiast
prefer to use
During [redacted] visit, she
elected to perform additional services which were offered as optionsMany customers
regularly elect to have these additional services performed as they are recognized
industry wide as services that aid in minimizing engine wear while extending overall
engine life.
Upon learning that [redacted] changed her mind; a refund was
issued, in the interest of customer service, and as a gesture of good will to
demonstrate to [redacted] how much we value her as a customer; even though she
will still receive the benefits of these services
Should you have any additional questions about [redacted]'s
experience, please feel free to contact me at ###-###-#### anytime.
Very truly yours,
Jeremy AA[redacted], GM
[redacted]

Complaint: 1[redacted]
I am rejecting this response because:I received a check in the amount of $500.00 from Brandfon Honda last week, however, this is not sufficient to resolve this matter.I have obtained a documented phone call from [redacted] Insurance made August 11, 2016 in which the salesman at Brandfon Honda, Rick [redacted] called to transfer my car insurance to the 2014 Accord. Rick H[redacted] told the [redacted] representative that I would be coming in that weekend to finalize the sale of the vehicle. This documented phone call supports my position that I was in fact given a definite date of when I could have the 2014 Accord.  In fact, I also have text messages from Rick H[redacted] on 8/16/16 in which another delivery date was promised. Brandfon Honda is being dishonest which is exactly why I contacted the Revdex.com.When I was informed multiple times that the delivery date of the car would not happen as promised, I asked about the payment of the rental car. I was told it would be paid for by Brandfon Honda. I spoke to the Sales Manager, Nolan, about this specifically.I expect Brandfon Honda to also reimburse the following amounts in addition to the $500.00:$1400.00 for rental car and $140.00 for car insuranceIf I am not reimbursed, I will take the matter to small claims court. I am appalled at the customer service by Brandfon Honda. Myself and my family have purchased multiple vehicles from this organization.  No longer will the [redacted] Family spend its money there.     
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]