I had an account with 407ETR and transponders to use when driving on the I had set up pre-authorized payments using my checking account and it was fine for over a yearI decided that since I wasn't using the at all, that it was not smart to keep paying for the transponders, so in May I contacted their customer service and asked for information on how to return the two transpondersThey sent me a pre-paid label for Canada Post, and instructionsI sent them both back promptlyFollowing their receipt of the transponders, they continued charging my account for $5.37/monthI contacted them in mid June and asked for a refund and to stop all paymentsI was told that they would do that [redacted] on July I was charged againAfter many back and forth emails with someone named [redacted] , I got a PDF letter by email informing me that a refund was in processThat was on June As of today August, no check, no refund, no explanationI want my money backI have spoken
Originally requested a dispute with ombudsman office august 29th after attempting to resolve my husbands account for a fw weeksREPRESENTATIVE closed my request, despite promising on the phone to forward it to themdays passed and nothing sent in writingcontacted again and informed them that my dispute had not been resolvedmanager *** informed me that the request was marked closed despite reading email and request for escalationalso confirmed no written communication sent to usI told her the act mandated that a response MUST be submitted in writing within days or account is considered paid in fullShe confirmed this had not been done and told me to submit to the ombudsman for an account adjustmentSHE stated they would make the adjustment for me and it would be fineStill ongoing as they're focused on the CHARGES not on their ERROR in not responding
The actual amount of two toll trips on Oct 26, for a total of $were turned into a balance of $still outstanding April, I have been charged for the past four years from 2012-numerous amounts of fees on this account, every year I have paid the amount outstanding according with MTO at my sticker renewal.Payment April 11, $another payment on May for $and another payment for $on April for those two toll charges mentioned abovethey managed to leave a small balance on the account after payments at MTO to continue charging interest and a made up fees charges they came up withMy account was set up on Pre-authorized debit before June with a balance due for that statement and there is not explanation where the June balance comes fromI have tried talking to customer service even a supervisor *** such a small amount has been turned into such a big balan
***
I set up automatic billing payment options, however whenever I received a bill it tells me I have $due and that I have $owingIt does not state how much the company has charged me, or how much in $ I have used of their servicesIt is not a billing notification, it is a misdirection notificationIf I view my online account, that is the only place it tells me in text/writing of how much I was charged, I used, and I paid*** Bills need to present the information of the charges incurredThis has resulted in payment issues between the company and myself
Account number: ***
As a traveller in Toronto for the second time I was trapped by Trapped because the signage is such planned that the driver does not have an option to opt out IF they are able to sign the signsI did not see any signs or entrance to a toll highway
It is a shame on Toronto authorities to let this goNo matter how much they are making out of taxes or fees from
This operation is not a fair business deal since the client is not consenting on a transaction or priceThe signs on the highway are not clear, they do not give the terms to the driver
After all is done (In a way the driver must go on since they can not go back once entered) they even charge as much for account fees and camera charges*** ***
I received a bill from the ETR that I had been on their toll road with my car a *** on 5/31/I was working in *** on that day and my car was at my office *** and there was no one other than myself driving the car that dayThis vehicle has never been in Canada***
account *** I received a bill dated 4-5-for $ It stated the last bill (never received) was $but they were doing a -$Interest Adjustment I have not used the in many years, in fact I cannot remember how long ago I last used it I did use it proir to and received and paid the bills but stopped using the toll road as it did not save me any time *** I called to ask what it was for and they said it was tolls from & I asked for dates and they told me to go online I created an online account and their information only went back to I called again telling them so and they said they would send me detailed information They e-mailed me bills but they had no dates of use! They also told me they sent monthly bills to which I replied, You are saying I misplaced over bills The agent then said they only sent monthly bills for years and then just per year after t
I rented a truck with *** on 26/May I used the rental truck twice on May on the 407ETR WITH MY OWN TRANSPONDER with me in the rental truck I have received a bill from *** for the charges for a *** $174.84, invoice *** the toll charges are an expected and acceptable $ ***, there are two video toll charges for $each of the two times I used the 407, totalling $ this is unacceptable and *** I had my own transponder with me and expected the charges to appear on my bill, with no video toll I have written to both *** and the without receiving the courtesy of a reply they have my money, from my *** card, *** I am seeking recompense for the $as a credit on my account
thank you in advance for your time and assistance
I had an account with 407ETR and transponders to use when driving on the I had set up pre-authorized payments using my checking account and it was fine for over a yearI decided that since I wasn't using the at all, that it was not smart to keep paying for the transponders, so in May I contacted their customer service and asked for information on how to return the two transpondersThey sent me a pre-paid label for Canada Post, and instructionsI sent them both back promptlyFollowing their receipt of the transponders, they continued charging my account for $5.37/monthI contacted them in mid June and asked for a refund and to stop all paymentsI was told that they would do that*** on July I was charged againAfter many back and forth emails with someone named ***, I got a PDF letter by email informing me that a refund was in processThat was on June As of today August, no check, no refund, no explanationI want my money backI have spoken
Being billed and I do not use it
Every time I buy a vehicle or renew my sticker I have to pay for that hiwayI have contacted police ,Mto, and service Ontariono one can help me***
I just renewed my stickerThey charged me on plate ***
On Sep I set up a pre-authorized credit card payment because the website informed me that in doing so I would be credited with 50km After setting up the authorization the website informed me that the credit would be applied on my next bill When it was not applied on the October bill, I contacted the company and was told that I would not receive this credit as I had previously already received it I told them that if this was one of the conditions, then their website which would know that I had already received the credit should not have offered the credit and should not have indicated that the credit would be applied on the next statement after the registration was completed In essence this was advertising enticing the customer with a credit to get them to set up a pre-authorized credit card payment and informing the customer that it would be applied on the next bill when they knew that the customer would not qualify for the credit based on their arbitrary condition
I had an account with 407ETR and transponders to use when driving on the I had set up pre-authorized payments using my checking account and it was fine for over a yearI decided that since I wasn't using the at all, that it was not smart to keep paying for the transponders, so in May I contacted their customer service and asked for information on how to return the two transpondersThey sent me a pre-paid label for Canada Post, and instructionsI sent them both back promptlyFollowing their receipt of the transponders, they continued charging my account for $5.37/monthI contacted them in mid June and asked for a refund and to stop all paymentsI was told that they would do that [redacted] on July I was charged againAfter many back and forth emails with someone named [redacted] , I got a PDF letter by email informing me that a refund was in processThat was on June As of today August, no check, no refund, no explanationI want my money backI have spoken
Originally requested a dispute with ombudsman office august 29th after attempting to resolve my husbands account for a fw weeksREPRESENTATIVE closed my request, despite promising on the phone to forward it to themdays passed and nothing sent in writingcontacted again and informed them that my dispute had not been resolvedmanager *** informed me that the request was marked closed despite reading email and request for escalationalso confirmed no written communication sent to usI told her the act mandated that a response MUST be submitted in writing within days or account is considered paid in fullShe confirmed this had not been done and told me to submit to the ombudsman for an account adjustmentSHE stated they would make the adjustment for me and it would be fineStill ongoing as they're focused on the CHARGES not on their ERROR in not responding
The actual amount of two toll trips on Oct 26, for a total of $were turned into a balance of $still outstanding April, I have been charged for the past four years from 2012-numerous amounts of fees on this account, every year I have paid the amount outstanding according with MTO at my sticker renewal.Payment April 11, $another payment on May for $and another payment for $on April for those two toll charges mentioned abovethey managed to leave a small balance on the account after payments at MTO to continue charging interest and a made up fees charges they came up withMy account was set up on Pre-authorized debit before June with a balance due for that statement and there is not explanation where the June balance comes fromI have tried talking to customer service even a supervisor *** such a small amount has been turned into such a big balan
***
I set up automatic billing payment options, however whenever I received a bill it tells me I have $due and that I have $owingIt does not state how much the company has charged me, or how much in $ I have used of their servicesIt is not a billing notification, it is a misdirection notificationIf I view my online account, that is the only place it tells me in text/writing of how much I was charged, I used, and I paid*** Bills need to present the information of the charges incurredThis has resulted in payment issues between the company and myself
Account number: ***
As a traveller in Toronto for the second time I was trapped by Trapped because the signage is such planned that the driver does not have an option to opt out IF they are able to sign the signsI did not see any signs or entrance to a toll highway
It is a shame on Toronto authorities to let this goNo matter how much they are making out of taxes or fees from
This operation is not a fair business deal since the client is not consenting on a transaction or priceThe signs on the highway are not clear, they do not give the terms to the driver
After all is done (In a way the driver must go on since they can not go back once entered) they even charge as much for account fees and camera charges*** ***
I received a bill from the ETR that I had been on their toll road with my car a *** on 5/31/I was working in *** on that day and my car was at my office *** and there was no one other than myself driving the car that dayThis vehicle has never been in Canada***
account *** I received a bill dated 4-5-for $ It stated the last bill (never received) was $but they were doing a -$Interest Adjustment I have not used the in many years, in fact I cannot remember how long ago I last used it I did use it proir to and received and paid the bills but stopped using the toll road as it did not save me any time *** I called to ask what it was for and they said it was tolls from & I asked for dates and they told me to go online I created an online account and their information only went back to I called again telling them so and they said they would send me detailed information They e-mailed me bills but they had no dates of use! They also told me they sent monthly bills to which I replied, You are saying I misplaced over bills The agent then said they only sent monthly bills for years and then just per year after t
I rented a truck with *** on 26/May I used the rental truck twice on May on the 407ETR WITH MY OWN TRANSPONDER with me in the rental truck I have received a bill from *** for the charges for a *** $174.84, invoice *** the toll charges are an expected and acceptable $ ***, there are two video toll charges for $each of the two times I used the 407, totalling $ this is unacceptable and *** I had my own transponder with me and expected the charges to appear on my bill, with no video toll I have written to both *** and the without receiving the courtesy of a reply they have my money, from my *** card, *** I am seeking recompense for the $as a credit on my account
thank you in advance for your time and assistance
I had an account with 407ETR and transponders to use when driving on the I had set up pre-authorized payments using my checking account and it was fine for over a yearI decided that since I wasn't using the at all, that it was not smart to keep paying for the transponders, so in May I contacted their customer service and asked for information on how to return the two transpondersThey sent me a pre-paid label for Canada Post, and instructionsI sent them both back promptlyFollowing their receipt of the transponders, they continued charging my account for $5.37/monthI contacted them in mid June and asked for a refund and to stop all paymentsI was told that they would do that*** on July I was charged againAfter many back and forth emails with someone named ***, I got a PDF letter by email informing me that a refund was in processThat was on June As of today August, no check, no refund, no explanationI want my money backI have spoken
Being billed and I do not use it
Every time I buy a vehicle or renew my sticker I have to pay for that hiwayI have contacted police ,Mto, and service Ontariono one can help me***
I just renewed my stickerThey charged me on plate ***
On Sep I set up a pre-authorized credit card payment because the website informed me that in doing so I would be credited with 50km After setting up the authorization the website informed me that the credit would be applied on my next bill When it was not applied on the October bill, I contacted the company and was told that I would not receive this credit as I had previously already received it I told them that if this was one of the conditions, then their website which would know that I had already received the credit should not have offered the credit and should not have indicated that the credit would be applied on the next statement after the registration was completed In essence this was advertising enticing the customer with a credit to get them to set up a pre-authorized credit card payment and informing the customer that it would be applied on the next bill when they knew that the customer would not qualify for the credit based on their arbitrary condition