Brandon Dodge on Broadway

We offered to replace the steering wheel only charging him a discounted price for the part of $plus taxHe told us Saturday would be a better time for him to come in and look at the steering wheel together and he did not show nor call to reschedule [redacted] also has hung up on the phone with both the Service Director and General Manager of the storeWe feel that the steering wheel was damaged before and [redacted] even stated that it had wear on itWe have been willing to help in the repair at the discounted rate but [redacted] has been difficult and hard to deal with [redacted]

Initial Business Response /* (1000, 6, 2015/10/16) */
*** Dodge has reserved the right of not allowing Mr*** to step foot onto our property or have any contact with us due to his sexual harassment to one of our female employeesHe uses horrible language and sexual comments that are so
bad that no one should talk the way he doesTo make this matter worse he uses this language with our female employeesIf anyone heard the comments he makes they would be disgustedHis sexual comments are so vulgar that I cannot even mention them on this response*** Dodge will not allow any customer or employee to talk to another human being as Mr*** hasAny contact that Mr*** has with any of *** Dodge employees or our customers will result in *** Dodge having to take legal action for his sexual harassment to our employees
Initial Consumer Rebuttal /* (3000, 8, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like that you prove thatI want the tapes of this supposed "sexual harassment" reviewed by the Revdex.comI know what I said and clearly you guys need to protect your already tainted reputation as the worst dealership around by throwing an innocent person under the bus

Initial Business Response /* (1000, 6, 2015/10/05) */
we welcome the customerr to bring the vehicle in so we can re-visit the concernswith permission of coarse, we will contact the customer to make arrangements
Initial Consumer Rebuttal /* (2000, 8, 2015/10/07) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
I will bring it back in to be looked at, but I cannot go without a car for a week at a time (as has been the case in the past)I have five kids and my husband travels so I need a minivan and I do not think it is fair for me to have to pay for a rental when these issues still have not been taken care of
Final Consumer Response /* (4200, 16, 2015/10/15) */
I would like to re-open this caseNobody from Dodge ever contacted me about bringing the car back inI accepted their response because they said they would contact me and they never did, so I feel I need to re-open this case
Final Business Response /* (4000, 18, 2015/10/16) */
We apologizeWe wanted to make sure we had permission to contact Mrs***We will make contact today and make arrangements

We are more than happy to help *** *** trade out of her vehicle into a new oneThe only conversation I had with *** *** was about her statement that she was told she "had" to buy a bunch of warrantiesI informed *** *** that are no time do we tell customers they "have" to buy
extended warrantiesEvery customer has the opportunity to purchase or decline a service contractI also informed *** *** that she signed numerous different disclosures stating that the service contract was optional and not a requirement for financingOn the disclosures it also states that the service contracts are non cancelable

Complaint: ***
I am rejecting this response because:I do not accept their resolution“The Diag fee gets waived if the repair ends up being the key with the *** warranty.” Huh? Are they going to make up a story that it’s something else? This is ludicrous, I should not need to go in for a third time. I’ve worked with this company before and I end up having more trouble than when I went in. They have already deceived me out of $and I’m not going to give them an opportunity to do that again. In fact, I would like to change my dispute amount to $ (the $plus $530.89)In November when I got the new key, they also looked at the truck for a leak and I was told that the return and supply lines for the power steering were old and cracked which I got replacedWhen I picked the truck up from them I couldn’t drive it off the lot as it had no power steering at all. I was told there must be air in the line and they needed to keep the truck overnight. The next day I was told the steering pump was broken and they replaced that. Keep in mind I had no trouble with the steering until I brought the truck into Brandon Dodge. Tried to pick up the truck and the new pump they replaced wasn’t working and they kept the truck and replaced the new pump When they had to put in another new pump I was told the pumps weren’t working because the power steering rack was broken. As I had no trouble with the steering before I brought the truck in and all this trouble began when they changed the return and supply lines I was told I could pay the $(which they say they gave me a deal on) or I could come pick up the truck. Which would mean having it towed because they couldn’t but it back to the way it was when I brought it in, with the steering working greatNineteen days, pumps, a power steering rack, and $later I got the truck back. The truck continued to leak and I brought it back in February and was told the pump wasn’t working, so more days and more pumps later the steering appears to be fixed. I believe they broke the pump when they replaced the return and supply lines and apparently the steering rack wasn’t part of the problem as two pumps after the rack was replaced also broke and I would like a refund of the $530.89. I don’t wish to go through the experience of multiple trips in and out again. I had to bring the truck back times, they had it for days, I do not wish to encounter a similar experience of with a key, I already went back once for it
Sincerely,
*** ***

The purchased key is a *** key and comes with a two year warrantyThe Diag fee gets waived if the repair ends up being the key with the *** warrantyWe are more than happy to waive the diag fee for Mrs*** and get her needs fixedPlease have her contact myself directly.Aric
H***Service Director720-214-6141Tell us why here

We offered to replace the steering wheel only charging him a discounted price for the part of $585.20 plus tax. He told us Saturday would be a better time for him to come in and look at the steering wheel together and he did not show nor call to reschedule. [redacted] also has hung up on the...

phone with both the Service Director and General Manager of the store. We feel that the steering wheel was damaged before and [redacted] even stated that it had wear on it. We have been willing to help in the repair at the discounted rate but [redacted] has been difficult and hard to deal with. [redacted]

I went to try to trade my car in like the manager said and they wouldn't do it without a giant down payment. When I went in there they had a different amount than I am paying for the car and we called the bank and they have the higher amount, so it was definitely added on at the dealership. I have still not even able to use the warranties that I was coerced into buyimg. I also still am trying to get a tire fixed that has been a problem for me since day one. They are telling me I have to used the road hazard warranty, shouldn't that be a manufacturer warranty, since it has been a problem from the beginning?