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Brandon Hairstyling

2064 Badlands Dr STE 2, Brandon, Florida, United States, 33511-2808

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Reviews Beauty Salon Brandon Hairstyling

Brandon Hairstyling Reviews (%countItem)

I drove from Gainesville Florida to Brandon Florida. That is a 2 1/2 hour drive because she had such fabulous reviews. When I arrive a little before 1 pm I could not find the location. I was driving around and when I called her it was 1:06 PM on my car's clock. I know the time because she said 'your late, your not supposed to be late?
and kept going on about me being late. I kept telling her I couldn't find the location. Instead of helping me try and find a location she kept telling me that the directions were in a text. I told her I never got the text on three separate occasions during our phone conversation that I never got her text. I looked at my phone after the call and it lasted 4 minutes. So for four minutes she was telling me I wasn't supposed to be late and that the directions to her salon were in the text she sent me.

This was the text 'Friendly reminder no debit or credit cards, only cash,Personal checks ,Venmo,Cash App ,Apple Pay or Google Pay. If you are going to use PayPal PLEASE USE ONLY FRIENDS AND FAMILY Thank you! Brandonhairstyling mi

I'm Inside Elite Salon Suites room 2. We are located in a corridor next to a business called My Gym'

Well during the phone call it did not register in my mind that text about paying cash included directions.

Well I lost my patience and said I never got your text are you going to help me find the location or not she said don't come and you're not getting a refund. When I walked inside and asked her what to do about a refund considering I was only six minutes late because I could not find the place. She said step out of my salon and don't come back and you're not getting a refund.

She texted me saying she wanted me to come back. When I told her I wasn't interested she said she would send back my deposit.

Well then she said that since I had placed a dispute with PayPal so I could get a refund because SHE canceled the appointment, I had to mark it as resolved or the refund would not process. Me being trusting and naive, I did mark it as resolved. Well the appointment was 12/21/19 and I marked the dispute resolved on 1/9/20. I have been contacting her and as of yet have not heard back about the refund she said she would give me.
Product_Or_Service: Hair cut

Desired Outcome

Refund I would like a refund since the deposit was to guarantee that I did not cancel without 48 hours notice. I never would have agreed to pay a deposit where the stylist could cancel on me. I was there at the appointment time and the stylist chose to cancel, not me.

Brandon Hairstyling Response • Mar 13, 2020

This is a verbal reply taken by Revdex.com:

The consumer had filed a dispute with PayPal, it is our understanding she would have received a refund through PayPal by now. We will call PayPal to follow up.

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Address: 2064 Badlands Dr STE 2, Brandon, Florida, United States, 33511-2808

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