Brandon Heating & Air Conditioning

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Unfortunately Ms [redacted] is mistakenShe was told at the time of the call that there would be a trip and diagnostic chargeDuring the service call we discovered she had a blocked coilThe cost for this call was $She was told this cost would be deducted from the coil repair costs IF she elected to have US complete the repairShe stated she would pay for the work after it was completed but she did not want the work to be done for several months after out diagnosisIn my last discussion Ms [redacted] was very argumentative and because of that I informed her that I would write off the remaining charges to her even though we had provided the requested workShe has a zero balance at this time Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I thank you for owning up to the error even if it's at the expense to make a customer sound crazyI know what I asked, and what I heard given in response to the cost of the work, my husband was home and in the room when I made the callRegardless, I'm glad to put the mess behind, and move on

Initial Business Response /* (1000, 5, 2015/05/14) */
Unfortunately Ms. [redacted] is mistaken. She was told at the time of the call that there would be a trip and diagnostic charge. During the service call we discovered she had a blocked coil. The cost for this call was $166. She was told this cost...

would be deducted from the coil repair costs IF she elected to have US complete the repair. She stated she would pay for the work after it was completed but she did not want the work to be done for several months after out diagnosis. In my last discussion Ms. [redacted] was very argumentative and because of that I informed her that I would write off the remaining charges to her even though we had provided the requested work. She has a zero balance at this time.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank you for owning up to the error even if it's at the expense to make a customer sound crazy. I know what I asked, and what I heard given in response to the cost of the work, my husband was home and in the room when I made the call. Regardless, I'm glad to put the mess behind, and move on.