Brandon Pest Control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease remove my complaint
Regards,
*** ***

Please accept this correspondence as resolution to the above reference complaint. We have added a $99 credit to Mr. [redacted]'s account for the service in question. Please let me know if you need anything further. Thank you!

Please accept this correspondence as reply to the above referenced complaint. Brandon Pest Control has cancelled the pest control service and automatic debit in question. We have done this as a courtesy since there is a signed, one year agreement that clearly states:  "INITIAL PAYMENT &...

PAYMENT SCHEDULE: CUSTOMER AGREES TO PAY AN INITIAL FEE OF $199 DUE AS OF THE EFFECTIVE DATE LISTED ABOVE. IN ADDITION, BEGINNING THE MONTH FOLLOWING THE INITIAL TREATMENT, THE CUSTOMER MUST PAY THE MONTHLY FEE OF $30 BY AUTOMATIC APPROVED ACH OR CREDIT/DEBIT CARD FOR A PERIOD OF TWELVE (12) CONSECUTIVE MONTHS. " Please let me know if you need any further information. Thank you!

Please accept this correspondence as a reply to the above complaint. We did contact the complainant, credit her the $79 and resolve her issues. Please let me know if you need anything further. Thank you!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please accept this correspondence as a reply to the above list complaint. [redacted] was contacted and this issue was resolved. We removed her account from collections and she said she would be contacting you to remove this complaint from your records.

Please accept this correspondence as a reply to the above complaint. Mrs. Boch has paid the remainder of what she felt was due and has said she is satisfied this complaint has been handled. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]7, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please accept this correspondence as a reply to the above rejection. As explained to the [redacted]'s credit card refunds can take up to ten days to be seen on the credit card account. The refund has already been processed and the account cancelled. This satisfies both the requests made. Please let me know if you need anything further.

A supervisor visited on 10/18/14 and noted that Mr. [redacted] is mowing too low, there are some brown spots from insects, and there is minimal weeds but overall health of  the lawn is fair. Mr. [redacted] would not allow us to try and correct any of his concerns and asked that we cancel the lawn service so...

he could self treat. We cancelled the service 10/20/14.
 
On 10/22/14 - I spoke to Mrs. [redacted] and asked her to remove the Revdex.com complaint and she said she would make sure Mr. [redacted] removed the complaint since we cancelled the service and addressed their concerns .
 
On 10/31/14 - The complaint was still there and I called and left a message asking her again to remove the complaint. She called back in, spoke with [redacted] and said she didn't know her husband never removed the complaint but would message him and have it removed. 
 
On 11/14/14 - I Left another message with Mrs. [redacted] explaining the Revdex.com complaint has still not been removed. I asked her to please call me back so we can discuss it. I asked her if there was something we needed to address that has not been handled I would gladly take care of it for her. Mr. [redacted] then called back and spoke with J[redacted] asking us to stop calling his wife and he has tried to remove the complaint but he cannot. 
 
Please let me know if there is anything else you need. Thank you! :)
 
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[redacted]
Brandon Pest Control
Office: ###-###-####
Fax: ###-###-####

Please accept this correspondence as reply to the above referenced complaint. Mr. [redacted] signed up for service and received half off his initial service - a $75 discount.  He has had the initial service, a service call and a second lawn service performed. The are mixed grasses that already...

had issues prior to our services. There is no lawn service out there that could have his lawn turned around in two services, especially if there are drought areas and mowing issues also. We have cancelled Mr. [redacted]'s service as requested. Please let me know if you need any further information.