BrandRep

Dear Business Owner,The website www.*** has been
removed as requested.
If you have any questions please call us
directly @ *** x*
Best,
Operations Manager
BrandRep, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Complete lieThey advertised themselves as *** and when confronted they did nothing about itThey said I could get my money back and I have this recorded and when I informed ** of this he said I could not legally record him and he will not provide me with his recordingsHe is inccorect though as I am legally allowed to record themThey also never fixed my business hours that they screwed up for the whole time this scam was perpetrated

Business owner, As stated, please contact us so we can come to a resolution with the issues you have in regards to the *** * page created and the terms of service with BrandRep, Inc Thank you, *** ***BrandRep, Inc

Business owner, Thank you for the feedback I'll reach out to you so we can come to a resolution on your account I also see some positives and have some ideas's to help Thank you, Director of OperationsBrandRep, Inc

Hello Business Owner, First and foremost, my utmost apologies in regards to any inconvenience this may have caused your business We take our Do Not Call list very seriously and are very thorough with training to be sure we follow the proper protocol Any phone numbers, that
are attached to your business have been confirmed by me, the operations manager, to be on our Do Not Call list You will not receive any unsolicited calls by our company ever again Best of luck to your business, Operations ManagerBrandRepInc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I'd
like to cancel my complaint as of nowThey have resolved my issueat the moment
Regards,
*** ***

Business Owner, As discussed in our prior message you signed up with a contract, which became month to month after that If there was some form of misunderstanding and you didn't want to continue, clearly we will be glad to provide a resolution to your issue Contact me directly and I will be glad to provide assistance. *** ***BrandRep, Inc. *** ext *

Business Owner. We are sorry you feel that way When it comes to our obligation to you, we promised to get keywords on the first page of *** within days or we would work for free until we accomplished that I do see that you have keywords RIGHT NOW on the first page of
*** from our services So we provided much more than what was promised See guarantee here: (***) You have billed months but decided to lose contact with us Your listings are still there, give us a call so we can share them with you We would to help you get MORE on the first page I am sure we can come to a resolution with your account ASAP All the best, Operations ManagerBrandRep, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told that by November 19th I would be up on the front page which this is not the caseAlso I have been calling about my map placement I am showing up in the Northwest area and I am in the Southwest area so for you to sit there and tell me I am on the 3Rd month guarantee and you guys will work for free I beg to differ you guys have made your money and now will act like you are going to work for free I am not buying itThere are multiple complaints on the same issues and every towing company I speak to regarding your company tell me that they have had same issuesI want a full refund and my rights to *** back
Regards,
*** ***

Business owner, We are sorry to hear you feel that way in how we take care of our Customers We have many and we take your'e concerns very seriously First of all we are not a scam, we don't provide advertising and guarantee's We have been providing services for you
ever since you signed up with us back in February * The SEO process takes time and you are on the right track with what I have seen in the last few months You are in a competitive area as well as an extremely competitive industry With that being said, our agreements are days(which you signed and agreed to) and then do become month to month In our agreement all we ask if you can contact us days before your billing when you look to cancel In your case you contacted us after your 4th billing Contact us so we can come to a resolution on your account. Thank you *** ***BrandRepInc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I feel this response is just a way to get me on the phone so they can try to sell me again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their representative *** call me and he ask me to send him the screen shots that were taken in ** I said sure I ask my daughter to take another screen shot well the add appear and once again is not there that was just minutes after our conversation and me sending the pictures Not even and hour after speaking with *** the phone ring requesting a quote Funny is the only time someone called, no one call before or since I attempt to attached the files here but for some reason the system did not allow me to, if there is any other way I could attached the files I will be more than happy to send them for your review.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I must have missed something somewhere. *** *** blocked their charge. Company still is practicing unethical business practices.*** *** ***Sent from my *** ***
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Business Owner, We are glad that we were able to speak and help you understand the ranking process in ***, *** and *** Currently you have LIVE first page listings in *** ** as these positions were earned and provided from our services What has been helpful with
this is the directories we have updated or implemented, the shadow website created and verifying your *** listing, all factors leading to optimizing the selected keywords from the initial enrollment process Sure there will be other ways people may search, but in all fairness, what has been provided (from your initial feedback) and also by the most common way people search within all the potential variables that may exist in the world of peoples search habits We are glad that we have come to a resolution and wish your business only the best. Operations ManagerBrandRep, Inc

We are glad that we were able to get together and clear up the misunderstandings between usThe verification process with *** is quite complex and we understood your frustrations Thank you for the feedback and we are glad we proceeded with a amicable resolution All the
Best, Operations Manager BrandRep, Inc

Was able to speak with Business owner and clear up the miscommunication Website was completed and LIVE February 1st (days after signup) We have provided new 1st page rankings on *** *** and *** that are currently live as of 6/20/ This misunderstanding drew this
review and moving forward we now have an understanding on what transpired from initial startup If you have any more questions you may reach me anytime Thank you, Operations Manager BrandRep, Inc

Hello Business owner, After reviewing your account, we see you signed up with our directory plan and continued for months (commitment period) Our agreement doesn't state that we will provide a full refund if you are unsatisfied with the service provided After your months
were up, you had the option to suspend your account which you chose to do, In the short time with us we were able to help verify your Google business listing (STILL LIVE) and set you up with many directories that are still current to date I see you requesting months of payments when you were only with us for months, must be a misunderstanding Give us a call I'm sure we can bring some light to your campaign Thank you, Operations ManagerBrandRep, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not contact this company. They contacted me. I was trying to get a web site developed for my business. Certainly I was aware that '*** Ranking' was important to my website, but I did not have a website yet. My objective was to get a website up and worry about the *** Ranking later. I was sent a sample website that was hastily prepared by the company and did not even approximate the website they had promised. I then called them and cancelled the contract. In the beginning I was told that they would not bill me until I received an acceptable website. They continued to emphasize the '*** Ranking' but the website was never given to me for my approval...only the original hastily website was available. I called the company again and cancelled the contract. They continued to bill me per my original letter to you. This company is shady, non-responsive, andI am certain you must have complaints from other customers
Regards,
*** ***