Brandywine Agency Inc

We are writing in response to your letter and complaint number *** submitted on3/21/Our response is as follow :We are sorry to hear Mr***'s displeasure with our companyMr*** completed andsubmitted a Rental Application Contract with the Brandywine Agency on 2/16/for a
movein for 4/1/He put a partial deposit of $towards the apartment to hold the apartmentHecalled our company in early March informing us that he will not be moving on 4/1/andwanted his deposit backWe informed him of our policy which is stated on the Rentalapplication contract that "after credit approval if an applicant fails to lease the apartment, thedeposit is forfeited as liquidated damages." A letter stating the same was mailed to Mr***on 3/13/2015.We would be happy to provide you with a copy of the Rental Application Contract completed byMr***If you have any questions or need further information, please do not hesitate tocontact me.Very Truly yours,*** * ** * * *** ***Director of Property Management

We are writing in response to your enclosed letter and complaint number [redacted]submitted on 1/3/2015. Your letter is the first notification that we received on this matter.Our response is as Follows:We are sorry about the tenant’s unpleasant move out experience with our company. Thetenant called on...

January 5, 2015 and was mailed her security deposit refund on the sameday. The tenant cashed her check and it cleared our Bank on January 8, 2015 only 3 daysafter she contacted us. Therefore, we believe the matter to be resolved. The tenant wouldhave had her check sooner if we had her forwarding address sooner.We would be happy to provide you with a copy of the canceled check. If you have anyQuestions or need further information, please do not hesitate to contact me.

Review: I had moved into apartment that was owned by Brandywine Agency in August 2011. I recently moved out. I had sent them 30 day notification in the first week of Novemeber 2014 that I would be leaving in 30 days. I never had received any type of response that they had received it or when they even had to be out of my apartment. I actually had to call them and ask if they received my letter and what date they had me to move out. When I was ready to move out I had no idea what to do with keys or anything or if they would be doing a walk threw with me. I called them they told me to get ahold of the manager of that complex. I was not aware of who it even was. I called the so call property manager and they said of just leave them on the counter which I found unprofessional. I was pretty much left in the dark of the whole move out process. On January 5, 2015 I called the main office to ask where my deposit was. The lady was completely rude and I asked why they would not call me or send me anything ? She proceeded to tell me well it wasn't her problem and was my fault they they didn't have my new address. I told her well the phone does work both ways and by the way my mail is forwarded. She hung up on me and I called back and another lady answers and I'm like ok I was just talking to some [redacted] that hung up on me and she responded oh I'm not a [redacted] and I don't work with any [redacted].... Talk about complete unprofessional! If I have ever heard unprofessional it would be these two ladies. She gave me back to the lady and I told her well by law you have to have deposit back to me within 30 days and that had been failed. I ended up calling 3 times and had been hung up all three times! I find it completely unprofessional and extremely poor management. I was left in the dark from the day I sent my notice of leaving. My understanding was by law they have 30 days to give me my money back or send list of damages and also after 3 years they would owe some type of small interest. This experience is 100% unexceptable!Desired Settlement: I would like my proper amount of money refunded and I would like a copy of the law in which this states. Also if it's "my responsibility" of where to send check how would I know this and why would the normal mail not forward it.

Business

Response:

We are writing in response to your enclosed letter and complaint number [redacted]submitted on 1/3/2015. Your letter is the first notification that we received on this matter.Our response is as Follows:We are sorry about the tenant’s unpleasant move out experience with our company. Thetenant called on January 5, 2015 and was mailed her security deposit refund on the sameday. The tenant cashed her check and it cleared our Bank on January 8, 2015 only 3 daysafter she contacted us. Therefore, we believe the matter to be resolved. The tenant wouldhave had her check sooner if we had her forwarding address sooner.We would be happy to provide you with a copy of the canceled check. If you have anyQuestions or need further information, please do not hesitate to contact me.

Review: In Febuary 2015 I gave Brandywine a $300 deposit on an apartment, the move in date was to be 4/1/2015, However I contacted Brandywine on or about 3/3/15 because I was not sure if I could raise all of the money by then, (also the apartment was in need of repair and would not be ready until the move in date to my understanding) so I asked if I could get my deposit back and the manager told me that the application that I signed indicated that if I did not take the apartment on the date agreed upon I forfeit any money I already put down. Then on 3/20/15 I received a letter in the mail indicating that I forfeited the $300 because I breached the contract. It also indicated that my leasing date was 3/1/15 to 2/29/16, with a move in date of 3/15/15. this is obsurd because I was never a tenant, nor did I ever sign a lease. How could I breach a contract that did not reach it completion date which is 4/1/15 this date is on the inital application.Desired Settlement: I simply would like my money back.

Business

Response:

We are writing in response to your letter and complaint number [redacted] submitted on3/21/2015. Our response is as follow :We are sorry to hear Mr. [redacted]'s displeasure with our company. Mr. [redacted] completed andsubmitted a Rental Application Contract with the Brandywine Agency on 2/16/2015 for a movein for 4/1/2015. He put a partial deposit of $300 towards the apartment to hold the apartment. Hecalled our company in early March informing us that he will not be moving on 4/1/2014 andwanted his deposit back. We informed him of our policy which is stated on the Rentalapplication contract that "after credit approval if an applicant fails to lease the apartment, thedeposit is forfeited as liquidated damages." A letter stating the same was mailed to Mr. [redacted]on 3/13/2015.We would be happy to provide you with a copy of the Rental Application Contract completed byMr. [redacted]. If you have any questions or need further information, please do not hesitate tocontact me.Very Truly yours,[redacted]Director of Property Management