Brandywine Coach Works, Incorporated

Review: My experience with Brandywine Coachworks left me with several strong impressions of how they operate. First, I’d like to say that the painters they have are talented but for the rest of the work leaves a lot to be desired. They don’t check their work. They don’t apologize for wasting your time to make you come back to do it over. If the manager says they personally checked that a job is done correctly is completely worthless. Also, don’t expect all the clips, screws, or other fasteners to be placed back on the car. That won’t happen.

I came to their shop to repair/replace/paint to match a fender that was dented from a recent storm we had. The fender was dented and the paint was chipped away from the fender. A really basic cookie cutter job. The shop painted the fender and it was placed it on the car. They called me and the manager said it was done. I came and picked up the car and to my surprise the panel didn’t line up with anything on the car. The shop wasn’t apologetic at all for wasting my time to come and get the car claiming it was done and simply replied they’d do it over, and so it was. Again a repeat of the same performance. The manager said he personally checked it with the body guy.

How can a shop not be able to hang a fender on a car that had no damage underneath the skin? How can the paint shop be able to paint to match but the body shop guy not be able to check the gaps on a panel and compare? Both times the manager said they checked the work and both times it came out wrong. I don’t take lying very well when I’m paying for a job to be done. Regardless of going through insurance I paid for it in my premiums. Also why should the customer be the one to find the error? This is inexcusable behavior.Desired Settlement: Refund of all money paid to them so the work can be completed correctly.