Branford Roofing

Review: To try to make it short,last summer we had a bad hail storm. Branford roofing flooded the area with salespeople to inform us we have roof damage and we should call of insurance co. We did and they approved a new roof. The roof was done in Sept by Branford. I noticed that the roof on one side of my house was leaking down like a waterfall and getting water in my basement. I pointed this out to [redacted] who was overseeing the job, he said it would be taken care of. To date and after numerous phone calls the have not shown up to fix the problem or returned my calls.My messages we to be forwarded to [redacted] Production Manager. My only choise now is to hire a roofer to try to fix the problem. This roof was to have a lifetime warranty so I don't know why the have ignored the problem.Sincerely,[redacted]

Product_Or_Service: Roof

Desired Settlement: I would like them to fix the problem. What ever it takes.

Business

Response:

Consumer Response /* (-5, 8, 2013/07/18) */

Consumer indicated they have not heard from the company

Business Response /* (1000, 14, 2013/08/26) */

From: [redacted]

Sent: Tuesday, August 20, XXXX X:XX PM

To: [redacted]@ct.Revdex.com.org

Subject: case #XXXXXXXX

I respectfully submit on this issue Branford's reply to the complaint.

The homeowner's issue was brought to my attention about 30 days ago. I met with the homeowner and listened to her issue which I found to be valid. She and I explained to each other her frustrations and Branford's solution. The problem was fixed within two weeks. I have met with the homeowner on the 17th of August. Mr homeowner told me they were satisfied with the solution to the problem. He went on to mention, if I did not

get a call from his wife, I should consider the complaint taken care of.

One thing Branford cannot replace is the good name in the neighborhood and any referrals

that we [redacted] have gotten. A problem that drops between the cracks is a issue we fight daily.

I can only hope this concludes Case #XXXXXXXX.