Branhan Electric

Sorry these documents may not have come through In his last comment he stated that he was waiting for the credit card company to issue a responds The credit card company already didSo now he doesn't have to wait for that responds I also submitted documents that show our conversations that clearly stated that I was interested in the free estimate only I also sent a photo of the back splash that he broke I also sent a copy of the receipt he gave me that stated that he gave free estimatesIn my statement I simply said that offering a free estimate only to charge a person isn't good business practice it's basically advertisement or misleading advertisement I will resubmit the items I sent He wrote troubleshooting on the receipt to protect himself from the liesI didn't agree with it but didn't trust him I wanted him OUT he damaged my light damaged my back splash his temper was heated I would have done anything to get him out including agreeing to pay a bill that I knew wasn't legitHe even wrote call when the junction box was located in the ceiling and wrote what he thought the problem was which is exactly what AN ESTIMATE IS So he did the estimate only AFTER HE TORE THROUGH MY HOUSE and charged me which is NOT GOOD BUSINESS practiceALSO, THE PROBLEM DIDN'T HAVE ANYTHING TO DO WITH THE CEILING BECAUSE THERE IS NO PROBLEM WITH THE PIPES IN THE CEILING NOR DAMAGE FROM WATER

I received your information and I have responded to your site onlineI have information from SQUARE concerning this customer disputing the $charge and I'm sending it to you to be included with my responseUntil this dispute is resolved with her credit card company, I do not think she should be trying to collect twice which is what she appears to be doing, SQUARE agreed with us that we followed best practices and has sent our response( which is the same as I have sent Revdex.com) to her credit card company, I have not received any updated information at this timeI am including a copy of the charge that she signedasked her to spell her last name and she responded that she was going by LottI thought that was a strange way to respondI am also including the information about the dispute from SQUAREShe knew I was there for troubleshooting and she knew the charge per hour before I went to her condoI found her complaint untrue and very insultingWe did not do any damage to anythingA free estimate is given when the customer can state exactly what and where the problem isExampkGaston-Ler 4,tates that al;ght does not work and ask how much to replace itTroubleshooting is when a lot of things do not work and they do not know where the problem isWe can't see through waaid f we check everything visible and cannot find the problem we have assume that there niay be a hidden junction box in the ceiling or wallThat is a common problem with remodeling done by homeowners or handymenThank You, *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** you don't have to wait Doing unauthorized work while advertising free estimation isn't good business practice

This customer called me several times wanting me to give her an exact price to fix her electrical problemsShe had several outlets & a light that was not working in her kitchen & dining areaI told her that I could not give her an estimate because I didn't know what or where the problem
was or how long it would take to find the problem, or how long it would take to fix the problem or the parts involvedI told her that her job was in the category of troubleshooting & that I charge $an hour for electriciansShe said she had other estimates & I told her she should use one of themShe kept calling after I told her what I would charge for troubleshootingShe called & asked me to come and do itI and my partner took every outlet, switch & light in the kitchen/dining area out & could not find anything wrongEverything was wired correctlyWe looked in the main electrical panel & everything was correctHer son asked if we checked the panel to make sure it was okWe checked outlets & switches in the bedroom on the 2nd floor above the kitchenEverything was wired correctlyShe had us check a 2nd bedroom on the 2nd floor because she said outlets were not workingEvery outlet & switch was wired correctly & was working correctlyThey even had us check outside for what they said were live wires not connected to anythingWe checked & the wires were in an outlet box & was safeWe checked outlets in the living room, nothing wrongWhen outlets are not working, the problem is usually in an outlet before the ones not workingThat was not the case hereShe said she just bought the condo in April "as is" because it had failed the home inspection for the electric & the bathroom above the kitchen leakingThe seller hired someone to fix both issues but he couldn't fix either oneThe kitchen/dining ceiling had areas that had been patchedI told her that water leaking in the ceiling can get into junction boxes, run down walls into outlet boxesI told her if she had the bathroom leak fixed, once everything was dry it may correct her electrical problemShe knew I was not there to just give an estimate because she asked me to come & try to fix her problemShe knew it was troubleshooting & the charge for thatI only charged her $for over 1/to hours troubleshooting when I could have charged moreI also had 1/hours driving timeWhile we were there, a plumber was there to give her a price for fixing her leak, but he would have to do a diagnostic test to find the problem so he could tell her how much to fix the bathroom leakingShe refused to pay for the diagnostic test but wanted a price to fix it even though he didn't know what was wrongWe did not tear through her houseI did not damage a light nor did I break a tile behind a cover plateWhen I removed the cover plate, the tile fell offThere was not a GFI outlet behind the refrigerator, therefore it could not cancel out another GFIThe only GFI outlets in the kitchen were on different circuits(we checked), therefore they could not cancel each other outIf she really had another electrician come, it is possible everything was dry & that is why her outlets now workI was honest with her before we went to her condo & I was honest with her while we were trying to fix her problemThis customer used a credit card to pay which accepted on The SQUAREShe signed for itOn June 25, 2016, she disputed the chargeI received an email from SQUARE & responded to which SQUARE decided we used best practices & they have forwarded my response to her credit card companyUntil this is resolved with her credit card company, I don't think she should be able to try & collect twice which it appears she is doingI have been in business for over years & have never had a complaintMy business is mostly repeat business & that doesn't happen if I'm not doing a good jobI am always honest with my customersI found her statement to be untrue & insulting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***Form what I understand a bank WILL NOT go against a merchant because a merchant brings in more money then a consumer It is for that very reason why the bank DID NOT ask for pictures of the damage nor the emails between the two of us nor my copy of my receipt which clearly stated what HE BELIEVED WAS WRONG which is an estimation NOT troubleshooting The receipt the merchant sent simply showed that I paid nothing else When I see the credit back to my card is when I will end this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] No when I had spoken to him many times over, I asked to make certain that the estimate was free.  He repeatedly said yes.  He wasn't there for trouble shooting.  He was there to determine WHAT NEEDED TO be done.  As for remodeling, I WASN'T AND STILL AM NOT REMODELING my home.  The home is what it is and to disrespect that is just rude.  The only reason why I went onto Porch.com is because Lowes recommended it. I love Lowes and trust that company.  I had assumed that the contractors that were a part of this site would adhere to Lowes standards and this company did not.  As you can see through this email I WAS VERY SPECIFIC about getting a free estimate before work was done. The tile behind the plate wasn't damaged prior now it is.  I WANT MY 225 BACK PERIOD

Complaint ID [redacted]The payment for the invoice dated June 6, 2016 was paid with a credit card. The customer accepted & signed for the charge. I received an email on June 25, 2016 that she was disputing the charge. I have responded to her credit card company with my statement. I was informed that it could take up to 90 days for the payment dispute to be resolved. As of this date, July 26, 2016, I have not received further information about the payment dispute. Until that issue is resolved with her credit card company, I do not think she should be trying to collect from me directly. If her credit card company resolves this payment issue in her favor, she will not have to pay the charge of $225 to her credit card company, meaning she will not be charged for the invoice dated June 6, 2016, therefore costing her $0 dollars for the work I performed. I am awaiting the notification of the payment dispute to be resolved by her credit card company before taking any further action.

Sorry these documents may not have come through.  In his last comment he stated that he was waiting for the credit card company to issue a responds.  The credit card company already did. So now he doesn't have to wait for that responds.  I also submitted documents that show our conversations that clearly stated that I was interested in the free estimate only.  I also sent a photo of the back splash that he broke.  I also sent a copy of the receipt he gave me that stated that he gave free estimates. In my statement I simply said that offering a free estimate only to charge a person 225 isn't good business practice it's basically false advertisement or misleading advertisement.  I will resubmit the items I sent.  He wrote troubleshooting on the receipt to protect himself from the lies. I didn't agree with it but didn't trust him.  I wanted him OUT he damaged my light damaged my back splash his temper was heated I would have done anything to get him out including agreeing to pay a bill that I knew wasn't legit. He even wrote call when the junction box was located in the ceiling and wrote what he thought the problem was which is exactly what AN ESTIMATE IS.  So he did the estimate only AFTER HE TORE THROUGH MY HOUSE and charged me 225 which is NOT GOOD BUSINESS practice. ALSO, THE PROBLEM DIDN'T HAVE ANYTHING TO DO WITH THE CEILING BECAUSE THERE IS NO PROBLEM WITH THE PIPES IN THE CEILING NOR DAMAGE FROM WATER.

Complaint ID: [redacted] The customer's credit card bank has not notified me as she stated. I only had received notification from my credit card processor, who stated they forwarded my statement to her credit card bank. Since I had not received further information, I decidedto contact my credit card processor today 07-28-2016 to see what was the status of the case. I was informed that her credit card bank had "preliminarily" closed the dispute in my favor. Even though my credit card processor and her credit card bankhave decided in my favor, I have decided to refund her payment of $225.00 back to her credit card bank according to proper procedure outlined in the emailed that I have received. She must redispute the decision with her credit card bank.   [redacted]
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[redacted] Jul 28 at 11:13 AM This message contains blocked images. Hello [redacted], Thanks for writing in and letting us know. As an update, the dispute has been preliminarily closed in your favor, meaning your customer has not been refunded. However, your customer does have up to 60 days from 7/10/2016 to re-dispute this decision with their bank. To refund your customer, please ask them to re-dispute this case. Once we receive notification of the re-dispute, we will send you an email to notify you of the re-dispute. We will need you to respond by selecting “No” on our Information Request Form provided in that re-dispute email, which will allow us to accept the re-dispute to return the funds to your customer. As the current resolution in your favor is not yet final, please do not refund your customer via means outside of the dispute process. Please reply directly to this email if you have any additional questions or concerns. We are happy to help. Best, ref:_00DE0Y7ru._500E0bAGkf:ref [redacted] Square Disputes