Branmar Forest Products

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards,This is such a shameWe are new to the area and we looking forward to establishing a relationship with an honest company to purchase wood for our home heating, for many years to comeThe representative from the Brenmar Forest Products stated that we complained about the amount of wood we received three weeks after the delivery Actually we complained three days after we received the delivery of wood and stated that we did not receive a full four cords of woodHe returned my call after three phone calls in as many days and argued with me that the weight of the wood delivered represented four cords of woodI told him that I could not verify the weight but the size was less than three cord of wood equaling times ft X 4ft X 8ftI ask him to come and see what we had stacked up and he said he wouldHe did not come to our house, we called again and he still did not come to our houseWe complained again and he said that he would come and get the woodHe did not show up so we complained to the Revdex.comWe paid for cords of wood plus delivery at the cost of $and we did not receive a full cords of woodWe felt that he did not believe us because he asked what we did with the woodHe asked if we had burnt the wood and we told him “NO” because the wood was greenWe are not novice at wood burning At that point I felt that, if he actually came to pick up the wood we would never get our money back, because the amount of wood delivered was not the amount we had paid for What was I going to do? We thought that the complaint would help us get at least a cord of wood or money back on at least one cord of woodThe response he sent you was the same song and dance he gave us, telling us that the weight should equal cords of woodWe did not buy the wood by the weight; we bought cords of wood as stated on our receipt.Thank you for you help[redacted]

Revdex.com spoke with [redacted] from the business. This purchase was made and delivered. After about 2 weeks the customer contacted the business and said that the order was one and a half quarts short of the original order. There is a certain amount of wood the truck can hold and based off that it can be...

determined how much wood was delivered. The customer let him know that he has been using the wood during that time. The business offered the customer an option to have the wood removed and re measure the remaining wood. The customer accepted this and then contacted Revdex.com to state a full refund is needed. the business will not be providing a full refund due to the time that has passed, and the agreement that was reached.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,This is such a shame. We are new to
the area and we looking forward to establishing a relationship with an honest
company to purchase wood for our home heating, for many years to come. The representative from the Brenmar
Forest Products stated that we complained about the amount of wood we received
three weeks after the delivery.  Actually
we complained three days after we received the delivery of wood and stated that
we did not receive a full four cords of wood. He returned my call after three
phone calls in as many days and argued with me that the weight of the wood
delivered represented four cords of wood. I told him that I could not verify
the weight but the size was less than three cord of wood equaling 4 times 4 ft
X 4ft X 8ft. I ask him to come and see what we had stacked up and he said he
would. He did not come to our house, we called again and he still did not come
to our house. We complained again and he said that he would come and get the
wood. He did not show up so we complained to the Revdex.com. We paid for 4 cords of
wood plus delivery at the cost of $600.00 and we did not receive a full 3 cords
of wood. We felt that he did not believe us
because he asked what we did with the wood. He asked if we had burnt the wood
and we told him “NO” because the wood was green. We are not novice at wood
burning.  At that point I felt that, if
he actually came to pick up the wood we would never get our money back, because
the amount of wood delivered was not the amount we had paid for.  What was I going to do? We thought that the
complaint would help us get at least a cord of wood or money back on at least
one cord of wood. The response he sent you was the same song and dance he gave
us, telling us that the weight should equal 4 cords of wood. We did not buy the
wood by the weight; we bought 4 cords of wood as stated on our receipt.Thank you for you help.[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This is such a shame. We are new to
the area and we looking forward to establishing a relationship with an honest
company to purchase wood for our home heating, for many years to come. The representative from the Brenmar
Forest Products stated that we complained about the amount of wood we received
three weeks after the delivery.  Actually
we complained three days after we received the delivery of wood and stated that
we did not receive a full four cords of wood. He returned my call after three
phone calls in as many days and argued with me that the weight of the wood
delivered represented four cords of wood. I told him that I could not verify
the weight but the size was less than three cord of wood equaling 4 times 4 ft
X 4ft X 8ft. I ask him to come and see what we had stacked up and he said he
would. He did not come to our house, we called again and he still did not come
to our house. We complained again and he said that he would come and get the
wood. He did not show up so we complained to the Revdex.com. We paid for 4 cords of
wood plus delivery at the cost of $600.00 and we did not receive a full 3 cords
of wood. We felt that he did not believe us
because he asked what we did with the wood. He asked if we had burnt the wood
and we told him “NO” because the wood was green. We are not novice at wood
burning.  At that point I felt that, if
he actually came to pick up the wood we would never get our money back, because
the amount of wood delivered was not the amount we had paid for.  What was I going to do? We thought that the
complaint would help us get at least a cord of wood or money back on at least
one cord of wood. The response he sent you was the same song and dance he gave
us, telling us that the weight should equal 4 cords of wood. We did not buy the
wood by the weight; we bought 4 cords of wood as stated on our receipt.Thank you for you help.[redacted]

Review: I ordered 4 cords of wood. I paid $140 per cord plus $40 delivery fee upon delivery, totaling $600.00. As I was stacking the wood, I realized that that I had not received 4 cords of wood. After stacking all the wood I measured the stacks of wood (many times). A cord of wood should measure 4 feet by 4 feet by 8 feet, that measurement times 4 should be 512 cubic feet. I only received 337 cubic feet. I did not received the correct amount.

I called the Branmar Forest Products company, and told them I had not received the amount of wood I paid for. They told me that the weight of the wood delivered represented 4 cords of wood. I explained that I bought 4 cords of wood and I did not receive that amount. I asked that they come and measure for themselves and they could see that I did not receive the amount of wood I had paid for. They refused to come and measure the wood I had stacked, they refused to bring more wood, and their answer was that they would pick up the wood that was delivered.

I have had 3 conversations with this company, and they have done nothing but argue that the weight represented the correct amount. I did not buy what they consider the appropriate weight, I bought 4 cords of wood.

I will not let them pick up the wood without receiving the money I paid them upon delivery because the amount of wood delivered was short in the first place.

All I want from them is the wood they owe us, which is 175 cubic feet, over a cord of wood.Desired Settlement: Additional product delivered or refund.

Business

Response:

Revdex.com spoke with [redacted] from the business. This purchase was made and delivered. After about 2 weeks the customer contacted the business and said that the order was one and a half quarts short of the original order. There is a certain amount of wood the truck can hold and based off that it can be determined how much wood was delivered. The customer let him know that he has been using the wood during that time. The business offered the customer an option to have the wood removed and re measure the remaining wood. The customer accepted this and then contacted Revdex.com to state a full refund is needed. the business will not be providing a full refund due to the time that has passed, and the agreement that was reached.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This is such a shame. We are new to

the area and we looking forward to establishing a relationship with an honest

company to purchase wood for our home heating, for many years to come. The representative from the Brenmar

Forest Products stated that we complained about the amount of wood we received

three weeks after the delivery. Actually

we complained three days after we received the delivery of wood and stated that

we did not receive a full four cords of wood. He returned my call after three

phone calls in as many days and argued with me that the weight of the wood

delivered represented four cords of wood. I told him that I could not verify

the weight but the size was less than three cord of wood equaling 4 times 4 ft

X 4ft X 8ft. I ask him to come and see what we had stacked up and he said he

would. He did not come to our house, we called again and he still did not come

to our house. We complained again and he said that he would come and get the

wood. He did not show up so we complained to the Revdex.com. We paid for 4 cords of

wood plus delivery at the cost of $600.00 and we did not receive a full 3 cords

of wood. We felt that he did not believe us

because he asked what we did with the wood. He asked if we had burnt the wood

and we told him “NO” because the wood was green. We are not novice at wood

burning. At that point I felt that, if

he actually came to pick up the wood we would never get our money back, because

the amount of wood delivered was not the amount we had paid for. What was I going to do? We thought that the

complaint would help us get at least a cord of wood or money back on at least

one cord of wood. The response he sent you was the same song and dance he gave

us, telling us that the weight should equal 4 cords of wood. We did not buy the

wood by the weight; we bought 4 cords of wood as stated on our receipt.Thank you for you help.[redacted]