Complaint: [redacted] I am rejecting this response because: The business has taken the issues and completely distorted them to suit their actions The original entry to the shop was NOT that I brought the car in because of an airbag that deployed the are was towed to the shop after being in a front-end collisionThe following day when I went with my granddaughter to view the car I met with Anthony and our discussion was just that the only visible damage was the deployed airbag The bumper was nothing and the car had a missing front fog light when purchased I did tell Anthony that the car had no collision but I was going to pay for the repairs this is when Anthony said he would have to get the car into the shop before he could even give me any idea of actual damage and costs I NEVER told him to just repair the airbags and make the car drivable This statement is ludicrous I would put my granddaughter back on the road in a car that we had no idea of any other damage? We were waiting on an estimate to determine when the extent of the damage and whether it was worth repairing When Anthony called my son with the estimate and it turned out it was only the airbag we agreed to go ahead and repair If what the business is saying was true then I would have been given a waiver to sign stating that I did no want them to inspect a car that had been involved in an accident I checked with quite a few body shops and they all agreed that what took place was completely wrong I have nothing from Branning disclaiming themselves from any further damage or that the customer stated this is all they wanted checked on this particular car I question why Branning is putting so much emphasis on the fact that they drove this car around their lot, had it on a lift, and let it run for a period of time if there was nothing further for them to do but replace an airbag I also find it very coincidental that the car was in such great shape (as John told my son when he picked the car up) My son specifically asked John when it had been check since it had been in a front-end accident and John assured him the car was good to go It is also very coincidental that car was fine when it left the shop and minutes later my granddaughter was calling her father saying the check engine light came on AT THIS TIME my son called the shop, spoke to a young lady who, again, specifically told my son to get the car back to the shop ASAP and that they closed at 5: Yes, my son did check the car with some computer he had for one of his cars and determined it was antifreeze He added the antifreeze and drove the car back to the shop check engine light was not on at this time This is when the car stopped and had to be towed We were then told that there was a crack in engine and the engine was blown How does something like this happen (radiator cracked) to a car that just came out of a body shop for front-end damage? Again, yes they did tow the car to a lot in Marlboro because I am certain that they just wanted to get rid of this car because they are fully aware that they did not follow proper procedures when a car is towed in from an accident We have taken this car to another auto body shop to have the engine replaced and, again, they cannot believe what Branning put us through Branning has refused to take any responsibility and they definitely hold some responsibility They are the auto body shop, not me They new that this car was going back on the road with a teenager driving it, and they never inspected it for any other damage other than the airbag and are saying that they would listen to a customer and not cover themselves is ridiculous There is absolutely way for someone like myself to know what was wrong with the car and there is no way that a reputable body shop would do what they did They do hold responsibility for their actions or lack thereof rds, [redacted]
I was very pleased with my experience at Brannings
I have told quite a few people about my experience and how professional and friendly everyone was to me
Complaint: ***
I am rejecting this response because:
The business has taken the issues and completely distorted them to suit their actions
The original entry to the shop was NOT that I brought the car in because of an airbag that deployed the are was towed to the shop after being in a front-end collisionThe following day when I went with my granddaughter to view the car I met with Anthony and our discussion was just that the only visible damage was the deployed airbag. The bumper was nothing and the car had a missing front fog light when purchased. I did tell Anthony that the car had no collision but I was going to pay for the repairs ... this is when Anthony said he would have to get the car into the shop before he could even give me any idea of actual damage and costs. I
NEVER told him to just repair the airbags and make the car drivable. This statement is ludicrous I would put my granddaughter back on the road in a car that we had no idea of any other damage? We were waiting on an estimate to determine when the extent of the damage and whether it was worth repairing. When Anthony called my son with the estimate and it turned out it was only the airbag we agreed to go ahead and repair. If what the business is saying was true then I would have been given a waiver to sign stating that I did no want them to inspect a car that had been involved in an accident. I checked with quite a few body shops and they all agreed that what took place was completely wrong. I have nothing from Branning disclaiming themselves from any further damage or that the customer stated this is all they wanted checked on this particular car. I question why Branning is putting so much emphasis on the fact that they drove this car around their lot, had it on a lift, and let it run for a period of time if there was nothing further for them to do but replace an airbag. I also find it very coincidental that the car was in such great shape (as John told my son when he picked the car up). My son specifically asked John when it had been check since it had been in a front-end accident and John assured him the car was good to go. It is also very coincidental that car was fine when it left the shop and minutes later my granddaughter was calling her father saying the check engine light came on. AT THIS TIME my son called the shop, spoke to a young lady who, again, specifically told my son to get the car back to the shop ASAP and that they closed at 5:00. Yes, my son did check the car with some computer he had for one of his cars and determined it was antifreeze. He added the antifreeze and drove the car back to the shop check engine light was not on at this time. This is when the car stopped and had to be towed. We were then told that there was a crack in engine and the engine was blown. How does something like this happen (radiator cracked) to a car that just came out of a body shop for front-end damage?
Again, yes they did tow the car to a lot in Marlboro because I am certain that they just wanted to get rid of this car because they are fully aware that they did not follow proper procedures when a car is towed in from an accident
We have taken this car to another auto body shop to have the engine replaced and, again, they cannot believe what Branning put us through. Branning has refused to take any responsibility and they definitely hold some responsibility. They are the auto body shop, not me. They new that this car was going back on the road with a teenager driving it, and they never inspected it for any other damage other than the airbag and are saying that they would listen to a customer and not cover themselves is ridiculous. There is absolutely way for someone like myself to know what was wrong with the car and there is no way that a reputable body shop would do what they did. They do hold responsibility for their actions or lack thereof
rds,
*** ***
Complaint: [redacted] I am rejecting this response because: The business has taken the issues and completely distorted them to suit their actions The original entry to the shop was NOT that I brought the car in because of an airbag that deployed the are was towed to the shop after being in a front-end collisionThe following day when I went with my granddaughter to view the car I met with Anthony and our discussion was just that the only visible damage was the deployed airbag The bumper was nothing and the car had a missing front fog light when purchased I did tell Anthony that the car had no collision but I was going to pay for the repairs this is when Anthony said he would have to get the car into the shop before he could even give me any idea of actual damage and costs I NEVER told him to just repair the airbags and make the car drivable This statement is ludicrous I would put my granddaughter back on the road in a car that we had no idea of any other damage? We were waiting on an estimate to determine when the extent of the damage and whether it was worth repairing When Anthony called my son with the estimate and it turned out it was only the airbag we agreed to go ahead and repair If what the business is saying was true then I would have been given a waiver to sign stating that I did no want them to inspect a car that had been involved in an accident I checked with quite a few body shops and they all agreed that what took place was completely wrong I have nothing from Branning disclaiming themselves from any further damage or that the customer stated this is all they wanted checked on this particular car I question why Branning is putting so much emphasis on the fact that they drove this car around their lot, had it on a lift, and let it run for a period of time if there was nothing further for them to do but replace an airbag I also find it very coincidental that the car was in such great shape (as John told my son when he picked the car up) My son specifically asked John when it had been check since it had been in a front-end accident and John assured him the car was good to go It is also very coincidental that car was fine when it left the shop and minutes later my granddaughter was calling her father saying the check engine light came on AT THIS TIME my son called the shop, spoke to a young lady who, again, specifically told my son to get the car back to the shop ASAP and that they closed at 5: Yes, my son did check the car with some computer he had for one of his cars and determined it was antifreeze He added the antifreeze and drove the car back to the shop check engine light was not on at this time This is when the car stopped and had to be towed We were then told that there was a crack in engine and the engine was blown How does something like this happen (radiator cracked) to a car that just came out of a body shop for front-end damage? Again, yes they did tow the car to a lot in Marlboro because I am certain that they just wanted to get rid of this car because they are fully aware that they did not follow proper procedures when a car is towed in from an accident We have taken this car to another auto body shop to have the engine replaced and, again, they cannot believe what Branning put us through Branning has refused to take any responsibility and they definitely hold some responsibility They are the auto body shop, not me They new that this car was going back on the road with a teenager driving it, and they never inspected it for any other damage other than the airbag and are saying that they would listen to a customer and not cover themselves is ridiculous There is absolutely way for someone like myself to know what was wrong with the car and there is no way that a reputable body shop would do what they did They do hold responsibility for their actions or lack thereof rds, [redacted]
I was very pleased with my experience at Brannings
I have told quite a few people about my experience and how professional and friendly everyone was to me
Complaint: ***
I am rejecting this response because:
The business has taken the issues and completely distorted them to suit their actions
The original entry to the shop was NOT that I brought the car in because of an airbag that deployed the are was towed to the shop after being in a front-end collisionThe following day when I went with my granddaughter to view the car I met with Anthony and our discussion was just that the only visible damage was the deployed airbag. The bumper was nothing and the car had a missing front fog light when purchased. I did tell Anthony that the car had no collision but I was going to pay for the repairs ... this is when Anthony said he would have to get the car into the shop before he could even give me any idea of actual damage and costs. I
NEVER told him to just repair the airbags and make the car drivable. This statement is ludicrous I would put my granddaughter back on the road in a car that we had no idea of any other damage? We were waiting on an estimate to determine when the extent of the damage and whether it was worth repairing. When Anthony called my son with the estimate and it turned out it was only the airbag we agreed to go ahead and repair. If what the business is saying was true then I would have been given a waiver to sign stating that I did no want them to inspect a car that had been involved in an accident. I checked with quite a few body shops and they all agreed that what took place was completely wrong. I have nothing from Branning disclaiming themselves from any further damage or that the customer stated this is all they wanted checked on this particular car. I question why Branning is putting so much emphasis on the fact that they drove this car around their lot, had it on a lift, and let it run for a period of time if there was nothing further for them to do but replace an airbag. I also find it very coincidental that the car was in such great shape (as John told my son when he picked the car up). My son specifically asked John when it had been check since it had been in a front-end accident and John assured him the car was good to go. It is also very coincidental that car was fine when it left the shop and minutes later my granddaughter was calling her father saying the check engine light came on. AT THIS TIME my son called the shop, spoke to a young lady who, again, specifically told my son to get the car back to the shop ASAP and that they closed at 5:00. Yes, my son did check the car with some computer he had for one of his cars and determined it was antifreeze. He added the antifreeze and drove the car back to the shop check engine light was not on at this time. This is when the car stopped and had to be towed. We were then told that there was a crack in engine and the engine was blown. How does something like this happen (radiator cracked) to a car that just came out of a body shop for front-end damage?
Again, yes they did tow the car to a lot in Marlboro because I am certain that they just wanted to get rid of this car because they are fully aware that they did not follow proper procedures when a car is towed in from an accident
We have taken this car to another auto body shop to have the engine replaced and, again, they cannot believe what Branning put us through. Branning has refused to take any responsibility and they definitely hold some responsibility. They are the auto body shop, not me. They new that this car was going back on the road with a teenager driving it, and they never inspected it for any other damage other than the airbag and are saying that they would listen to a customer and not cover themselves is ridiculous. There is absolutely way for someone like myself to know what was wrong with the car and there is no way that a reputable body shop would do what they did. They do hold responsibility for their actions or lack thereof
rds,
*** ***