Brannon Tire

[redacted] came in to Brannon Tire for a Free brake inspection on 09/20/The work order was written by our counter salesman, and the inspection was performed by one of our veteran mechanicsThe brakes were inspected and as Mr [redacted] suspected, brakes were in need of serviceUpon the inspection we also found that when we opened the hood the radiator was leaking and the front hood support shocks were not supporting the hood to stay openTHIS WAS DOCUMENTED ON THE WORK ORDER AT THE TIMEThe estimates were then written and our salesman called to consult with Mr [redacted] about the recommendationsMr [redacted] agreed to have the brakes repaired but declined both the replacement of the hood support shocks and the radiatorThe brake work was completed and the recommendations were documented on the cus***er's invoiceI received a phone call from Mr [redacted] on 10/06/He told me over the phone that he believed that we damaged his radiator while performing the brake job, causing it to leakHis concern was that he never noticed a leak in his garage beforeI told him to bring the vehicle in so we could investigateMr [redacted] came in the following morning introduced himself and had me go out to his vehicleMy service manager and I followed Mr [redacted] to his vehicle and Mr [redacted] pulled a radiator from the back seat of his vehicle, as a new radiator had already been installed on the vehicleMr [redacted] pointed to the small indentation on the front of the radiator in questionBy the looks of the indentation it appeared that possibly a rock struck the front of the radiator (which is very common since the front of the radiator is exposed with very little protection from the front grill)I even pointed out to Mr [redacted] his newly replaced radiator he had just had installed by another shop had a similar indentation on the front of the radiator finsBut in this case the radiator was not rupturedMr [redacted] said that he believed the hole was created by a rubber bungee cord he had used at the time he came in for service to hold down the hood of his vehicle to his front frame to help prevent from the hood from rattling when he drivesthis bungee was also in the back seat of his vehicleI asked Mr [redacted] why the rubber bungee cord wasn't still holding the hood down on the truckHe told me he wanted to show us what he was using to help prevent the hood from rattlingWhich didn't make sense to meRadiators are very exposed and debris from the roadwayI told Mr***, debris from the roadway comes at an accelerated speed, which explains chips or cracks in windows, paint damage on front grills, bumpers, corner panels and hoodsThis upset Mr [redacted] and he began talking at an elevated levelAt that point I tried to reason with Mr***, who was still convinced we somehow punctured his radiator with a bungee that we were unaware of it's use or any reason for it's existenceHe began yelling at me telling me that he's been coming here (Brannon Tire) for years and will do what ever he can to take me downHe said he will write letters, inform the media, contact the Revdex.com until he gets justiceSince I was getting nowhere with Mr***, I excused myself and told him to have a nice dayHe gave me the finger and started to curse at me as I walked into the buildingI told him again to have a nice day and he cursed at me again,(which I can't write) and told me that I'd be sorry when he was done with meThen he drove awayI'm very frustrated and hate the fact we are being blamed for something we did not doI don't like the idea that somebody out there is defacing our name and calling us crooks or shady mechanicsI take pride in the work we do and there is a reason why we as Brannon Tire have been in business this longIt's all about doing the job right the first timeI do feel for Mr [redacted] and I'm sorry his radiator failed and I wish we could give good news for every vehicle that comes through our doorBut we are in the business of repairing vehicles, it is our responsibility to inform cus***ers of any repairs needed, periodThank you for your time and assistancePlease call with any questions [redacted] ***, Brannon Tire Store Manager

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

[redacted] came in to Brannon Tire for a Free brake inspection on 09/20/14. The work order was written by our counter salesman, and the inspection was performed by one of our veteran mechanics. The brakes were inspected and as Mr. [redacted] suspected, brakes were in need of service. Upon the inspection...

we also found that when we opened the hood the radiator was leaking and the front hood support shocks were not supporting the hood to stay open. THIS WAS DOCUMENTED ON THE WORK ORDER AT THE TIME. The estimates were then written and our salesman called to consult with Mr. [redacted] about the recommendations. Mr. [redacted] agreed to have the brakes repaired but declined both the replacement of the hood support shocks and the radiator. The brake work was completed and the recommendations were documented on the cus[redacted]er's invoice. I received a phone call from Mr. [redacted] on 10/06/14. He told me over the phone that he believed that we damaged his radiator while performing the brake job, causing it to leak. His concern was that he never noticed a leak in his garage before. I told him to bring the vehicle in so we could investigate. Mr. [redacted] came in the following morning introduced himself and had me go out to his vehicle. My service manager and I followed Mr. [redacted] to his vehicle and Mr. [redacted] pulled a radiator from the back seat of his vehicle, as a new radiator had already been installed on the vehicle. Mr. [redacted] pointed to the small indentation on the front of the radiator in question. By the looks of the indentation it appeared that possibly a rock struck the front of the radiator (which is very common since the front of the radiator is exposed with very little protection from the front grill). I even pointed out to Mr. [redacted] his newly replaced radiator he had just had installed by another shop had a similar indentation on the front of the radiator fins. But in this case the radiator was not ruptured. Mr. [redacted] said that he believed the hole was created by a rubber bungee cord he had used at the time he came in for service to hold down the hood of his vehicle to his front frame to help prevent from the hood from rattling when he drives. this bungee was also in the back seat of his vehicle. I asked Mr. [redacted] why the rubber bungee cord wasn't still holding the hood down on the truck. He told me he wanted to show us what he was using to help prevent the hood from rattling. Which didn't make sense to me. Radiators are very exposed and debris from the roadway. I told Mr. [redacted], debris from the roadway comes at an accelerated speed, which explains chips or cracks in windows, paint damage on front grills, bumpers, corner panels and hoods. This upset Mr. [redacted] and he began talking at an elevated level. At that point I tried to reason with Mr. [redacted], who was still convinced we somehow punctured his radiator with a bungee that we were unaware of it's use or any reason for it's existence. He began yelling at me telling me that he's been coming here (Brannon Tire) for years and will do what ever he can to take me down. He said he will write letters, inform the media, contact the Revdex.com until he gets justice. Since I was getting nowhere with Mr. [redacted], I excused myself and told him to have a nice day. He gave me the finger and started to curse at me as I walked into the building. I told him again to have a nice day and he cursed at me again,(which I can't write) and told me that I'd be sorry when he was done with me. Then he drove away. I'm very frustrated and hate the fact we are being blamed for something we did not do. I don't like the idea that somebody out there is defacing our name and calling us crooks or shady mechanics. I take pride in the work we do and there is a reason why we as Brannon Tire have been in business this long. It's all about doing the job right the first time. I do feel for Mr. [redacted] and I'm sorry his radiator failed and I wish we could give good news for every vehicle that comes through our door. But we are in the business of repairing vehicles, it is our responsibility to inform cus[redacted]ers of any repairs needed, period. Thank you for your time and assistance. Please call with any questions. [redacted], Brannon Tire Store Manager

[redacted] came in to Brannon Tire for a Free brake inspection on 09/20/14. The work order was written by our counter salesman, and the inspection was performed by one of our veteran mechanics. The brakes were inspected and as Mr. [redacted] suspected, brakes were in need of service. Upon the inspection we also found that when we opened the hood the radiator was leaking and the front hood support shocks were not supporting the hood to stay open. THIS WAS DOCUMENTED ON THE WORK ORDER AT THE TIME. The estimates were then written and our salesman called to consult with Mr. [redacted] about the recommendations. Mr. [redacted] agreed to have the brakes repaired but declined both the replacement of the hood support shocks and the radiator. The brake work was completed and the recommendations were documented on the cus[redacted]er's invoice. I received a phone call from Mr. [redacted] on 10/06/14. He told me over the phone that he believed that we damaged his radiator while performing the brake job, causing it to leak. His concern was that he never noticed a leak in his garage before. I told him to bring the vehicle in so we could investigate. Mr. [redacted] came in the following morning introduced himself and had me go out to his vehicle. My service manager and I followed Mr. [redacted] to his vehicle and Mr. [redacted] pulled a radiator from the back seat of his vehicle, as a new radiator had already been installed on the vehicle. Mr. [redacted] pointed to the small indentation on the front of the radiator in question. By the looks of the indentation it appeared that possibly a rock struck the front of the radiator (which is very common since the front of the radiator is exposed with very little protection from the front grill). I even pointed out to Mr. [redacted] his newly replaced radiator he had just had installed by another shop had a similar indentation on the front of the radiator fins. But in this case the radiator was not ruptured. Mr. [redacted] said that he believed the hole was created by a rubber bungee cord he had used at the time he came in for service to hold down the hood of his vehicle to his front frame to help prevent from the hood from rattling when he drives. this bungee was also in the back seat of his vehicle. I asked Mr. [redacted] why the rubber bungee cord wasn't still holding the hood down on the truck. He told me he wanted to show us what he was using to help prevent the hood from rattling. Which didn't make sense to me. Radiators are very exposed and debris from the roadway. I told Mr. [redacted], debris from the roadway comes at an accelerated speed, which explains chips or cracks in windows, paint damage on front grills, bumpers, corner panels and hoods. This upset Mr. [redacted] and he began talking at an elevated level. At that point I tried to reason with Mr. [redacted], who was still convinced we somehow punctured his radiator with a bungee that we were unaware of it's use or any reason for it's existence. He began yelling at me telling me that he's been coming here (Brannon Tire) for years and will do what ever he can to take me down. He said he will write letters, inform the media, contact the Revdex.com until he gets justice. Since I was getting nowhere with Mr. [redacted], I excused myself and told him to have a nice day. He gave me the finger and started to curse at me as I walked into the building. I told him again to have a nice day and he cursed at me again,(which I can't write) and told me that I'd be sorry when he was done with me. Then he drove away. I'm very frustrated and hate the fact we are being blamed for something we did not do. I don't like the idea that somebody out there is defacing our name and calling us crooks or shady mechanics. I take pride in the work we do and there is a reason why we as Brannon Tire have been in business this long. It's all about doing the job right the first time. I do feel for Mr. [redacted] and I'm sorry his radiator failed and I wish we could give good news for every vehicle that comes through our door. But we are in the business of repairing vehicles, it is our responsibility to inform cus[redacted]ers of any repairs needed, period. Thank you for your time and assistance. Please call with any questions. [redacted], Brannon Tire Store Manager

WARNING! WARNING! Need anyone say more? Zero stars is the only rating this place deserves. Also, see the Revdex.com 2/9/14 complaint of recommending unneeded services and then the following paragraph below.

Ran into a "he said, she said" issue about a cross threaded oil pan drain plug. This place claimed to have detected a crossed threaded drain plug prior to finishing an oil change on my vehicle. They claim it came in that way, but said nothing to me until closing out my service. Regardless of whether their technician or the previous technician caused the problem, they proceeded to force the plug into the vehicle without my speaking to me and giving me the option to have them repair it.

Fast forward to the next oil change (not at Brannon), the technician takes me to my vehicle and shows me that he cannot remove the drain plug because it had been forced in.

To remedy the problem, I tried speaking with Tom (Brannon Tire branch manager) who swears his guys ALWAYS report if they did something wrong or broke something on a customer vehicle...what do you think? Anyway, he swore there is no way his guy cross threaded the drain plug. I said I wanted to get this resolved at the lowest level possible and did not want to go to the California Bureau of Automotive Repair (bar.ca.gov). But Tom said he wasn't going to correct the issue, but did give me a cell phone number to Bar investigator (Phil Zellmer 916/403-8168) to call. I called and left a few messages, but never got a return phone call. So I contacted the bar through their online number (800/952-5210). There I spoke with (Chris...think that was the name) and discussed the situation. He said that regardless of who caused the problem, the repair center that detected it, should have reported to the customer that they "could not complete the service due to a problem and repaired." So I again contacted Tom, and relayed that the bar said that regardless of whether his technician did it or not, he had a obligation to inform me prior to continuing the work and to give me the option to have it repaired. But the technician forced it into the drain pan without my knowledge and they said nothing until after the fact. According the bar rep, there's a repair tool to oversize the drain threads and to use a larger drain plug...I relayed this to Tom who said he'd been in the business for over 25 years and swore that there's no such repair tool. I looked the tool up online...they're all over the place. 25 yrs experience...it doesn't show.

Tom next referred me to the owner Jerry Brannon (209/644-4415)...called and left a few messages, but got no call back. Jerry works out of their Wilson Way facility, so I called there looking for him...I ended up speaking with his daughter Carrie. She seemed genuinely concerned about correcting the issue, took my number, saying she'll call me right back, but she never did call. Again, I left 3 or 4 voice messages for her, but again, no return call. So I again tried Jerry's number and he actually answered. I introduced myself and began going over my situation when he cut me off saying he's well aware of what is going on. His response was that he was sticking with what his branch manager said about not correcting their screw up and that he did not want to do business with me any more.

All this took place over 3 days of facility visits and phone calls. From Tom and Carrie, I got promises to call me back "right away", but didn't get the return call. I left Jerry message, he just ignored contacting his customer. Is this the kind of customer service you want? Getting the most unprofessional service I've ever experienced, I came here to Yelp to see other reviews. After seeing the countless negative review after review, I had to put some of this problem on my own shoulders...in other words, my bad, I should have checked them out first before using their service. Thus far all 2015 reviews are just 1 star and most of 2014 reviews were also just 1 star. From the rapid start, it looks like to 2015 is going to be plagued with bad reviews for this place. Who would have ever thought that they couldn't perform a simple oil change without screwing it up....badly!

One last WARNING! They recommended numerous other repairs to my vehicle, like needing rear brake pads because they were 99% worn out. Without checking (again, my bad), I purchased some pads at my local automotive parts store and went home to replace them myself. Upon removing my tire it was obvious that my pad were no were close to being worn out.

Review: False Diagnose. Note: Noticed driveway spotting with Oil under Oil Filter, Then took Vehicle to Brannon Tires. They inspected and then told me ,"No leaks the rack'n:pinion assy. is what leaks ." Parts and labor with alignment and power steering fluid would cost me $ 858.79I went for second opinion, at [redacted] . They said recommend repairs ,to be Oil filter housing Gasket. Not the Brannon tire Diagnose.[redacted]Desired Settlement: First of all they Brannon Tire has lost my Business because this is not the first Problem with faulty repair. I think they should be investigated of there practices, I had a full brake job and that evening had a tire lock up late at night and it was sticking on and off making grinding noise left my vehicle out side of Brannon tire they fixed it in the next morning, but this other integrity is borderline Fraud and misrepresentation, Brannon can reimburse me [redacted] cost of $225.00

Business

Response:

We have read and investigated the complaint from customer [redacted]. We

are sorry our long time customer feels we should be investigated for fraud and

misrepresentation. We only recommend what is needed upon vehicle inspection. We do

not have a history of false recommendations, and all of our inspections are documented.

I pulled all invoices from all events. On 02/07/13 [redacted] came in for a random squeek that come and goes. We inspected vehicle and found the serpentine belt was old and cracked. Also the brake pads on the front were worn down to the wear indicator sensors, and rear brake pads were 90% worn. We found the right rear strut was leaking hydraulic fluid, based on mileage, we suggested replacing all struts for improved performance. [redacted] agreed to have the brake work and belt replaced. Later that evening, [redacted] said the rear brakes were making a loud screeching sound. On 02/08/13 we inspected the brake system and found backing plate rubbing. We readjusted it under warranty, no more problems at that time.

On 09/14/13 [redacted] brought her explorer in at 128,566 miles for a routine oil change. On 12/31/13 [redacted] brought her explorer in at 130,098 miles stating her explorer has been leaking oil for the last couple weeks. Customer has all of a sudden noticed oil drops underneath vehicle where she parks. We inspected vehicle and found oil drain plug and oil filter dry, which is the only two items removed while performing an oil change. We were concerned with the customer leaks, so we performed a no charge inspection and found that the Rack & Pinion (steering gear) was leaking. Our salesman [redacted] personally brought [redacted] to her vehicle to point out what we discovered and to give her a visual. We pointed out that the oil drain plug and oil filter was not leaking like she assumed but the Rack & Pinion was wet with power steering fluid. We provided [redacted] with an estimate, she declined work to be performed.

[redacted] said she took the Ford Explorer to [redacted] for a second opinion on 01/08/14. [redacted] asked [redacted] to find a leak and to find out why rear hatch would not opening. [redacted] performed an inspection and found the master cylinder, intake manifold, valve cover gasket, axle seals, right rear strut and oil filter housing leaking. [redacted] asked, “what about the Rack & Pinion”? [redacted] told her they did not inspect the Rack & Pinion, and if she wanted for Ford to diagnose the Rack & Pinion she would have to pay $128.00 for diagnosis, which [redacted] declined work to be performed.

We think it is odd, that [redacted] said her oil filter housing which is connected to the engine block was leaking. Only after eight days of showing [redacted] that the area was dry at that time. It was not a case of misdiagnosis, when all we performed was a free visual inspection. We documented what we saw at that time and visually showed customer. That’s all we can do. That’s absurd that she feels we owe for work that was done at another shop.

Thank you for your time,

You can contact me at anytime,

209-477-9000

[redacted] store Manager

Review: Brought our truck to Brannon Tire to repair the brakes in the morning of Sept 30th. [redacted]. received the truck, went to the truck, got mileage, plate #, billing info and told me they will call when job was completed. [redacted] called within the hour and informed me that it was not only my brakes that was wrong but they found a hole in the radiator. I told him that we brought it to them without the hole since we have driven it before taking it to them without any problem. I told them to proceed with the brake repair and leave the radiator issue. My wife and I became suspicious because there was no water pooling underneath the truck in our driveway, no heat from the radiator, or indicator warning for temperature heat , nor there was water spilled when we parked the car in the parking lot when [redacted] took the information as soon as I brought them the truck. We paid the brake repair and took the truck to another mechanic. This mechanic was approximately a mile from our house and not even halfway there, the water I filled the radiator with before I left was out and the temp indicator was getting hot. I told mechanic that I was taking the radiator to see where the hole was. After the job was done, I inspected the radiator and found that the hole was exactly the size of metal end of the bungee cord that I have tied the hood with to keep it from rattling when we took it for long drives. I called brannon tires shop and asked to talk to the manager, they took my message and told me the manager ( [redacted]) was going to call me back. It took me a couple of calls before I was able to reach [redacted]. He informed me that they did not cause the hole. I made an appointment to show him the radiator the following day.Went to meet[redacted] but before I know it,2 men came out from the back, loud and aggressive, saying they did not cause the damage and why did I have bungee cords to begin with; learned none of these guys worked on my truck. The 2 guys were loud and belligerent and I left because I felt threatened.Desired Settlement: We have gone to this repair shop in the past for various repair jobs, the least the manager could have done was to be objective and civil. I want Brannon Tires to pay for my radiator repair ($389.00), an unnecessary expense on my part for the damage their dishonest mechanic have caused. An apology would be too much to ask for from these people.

Business

Response:

[redacted] came in to Brannon Tire for a Free brake inspection on 09/20/14. The work order was written by our counter salesman, and the inspection was performed by one of our veteran mechanics. The brakes were inspected and as Mr. [redacted] suspected, brakes were in need of service. Upon the inspection we also found that when we opened the hood the radiator was leaking and the front hood support shocks were not supporting the hood to stay open. THIS WAS DOCUMENTED ON THE WORK ORDER AT THE TIME. The estimates were then written and our salesman called to consult with Mr. [redacted] about the recommendations. Mr. [redacted] agreed to have the brakes repaired but declined both the replacement of the hood support shocks and the radiator. The brake work was completed and the recommendations were documented on the cus[redacted]er's invoice. I received a phone call from Mr. [redacted] on 10/06/14. He told me over the phone that he believed that we damaged his radiator while performing the brake job, causing it to leak. His concern was that he never noticed a leak in his garage before. I told him to bring the vehicle in so we could investigate. Mr. [redacted] came in the following morning introduced himself and had me go out to his vehicle. My service manager and I followed Mr. [redacted] to his vehicle and Mr. [redacted] pulled a radiator from the back seat of his vehicle, as a new radiator had already been installed on the vehicle. Mr. [redacted] pointed to the small indentation on the front of the radiator in question. By the looks of the indentation it appeared that possibly a rock struck the front of the radiator (which is very common since the front of the radiator is exposed with very little protection from the front grill). I even pointed out to Mr. [redacted] his newly replaced radiator he had just had installed by another shop had a similar indentation on the front of the radiator fins. But in this case the radiator was not ruptured. Mr. [redacted] said that he believed the hole was created by a rubber bungee cord he had used at the time he came in for service to hold down the hood of his vehicle to his front frame to help prevent from the hood from rattling when he drives. this bungee was also in the back seat of his vehicle. I asked Mr. [redacted] why the rubber bungee cord wasn't still holding the hood down on the truck. He told me he wanted to show us what he was using to help prevent the hood from rattling. Which didn't make sense to me. Radiators are very exposed and debris from the roadway. I told Mr. [redacted], debris from the roadway comes at an accelerated speed, which explains chips or cracks in windows, paint damage on front grills, bumpers, corner panels and hoods. This upset Mr. [redacted] and he began talking at an elevated level. At that point I tried to reason with Mr. [redacted], who was still convinced we somehow punctured his radiator with a bungee that we were unaware of it's use or any reason for it's existence. He began yelling at me telling me that he's been coming here (Brannon Tire) for years and will do what ever he can to take me down. He said he will write letters, inform the media, contact the Revdex.com until he gets justice. Since I was getting nowhere with Mr. [redacted], I excused myself and told him to have a nice day. He gave me the finger and started to curse at me as I walked into the building. I told him again to have a nice day and he cursed at me again,(which I can't write) and told me that I'd be sorry when he was done with me. Then he drove away. I'm very frustrated and hate the fact we are being blamed for something we did not do. I don't like the idea that somebody out there is defacing our name and calling us crooks or shady mechanics. I take pride in the work we do and there is a reason why we as Brannon Tire have been in business this long. It's all about doing the job right the first time. I do feel for Mr. [redacted] and I'm sorry his radiator failed and I wish we could give good news for every vehicle that comes through our door. But we are in the business of repairing vehicles, it is our responsibility to inform cus[redacted]ers of any repairs needed, period. Thank you for your time and assistance. Please call with any questions. [redacted], Brannon Tire Store Manager

Business

Response:

[redacted] came in to Brannon Tire for a Free brake inspection on 09/20/14. The work order was written by our counter salesman, and the inspection was performed by one of our veteran mechanics. The brakes were inspected and as Mr. [redacted] suspected, brakes were in need of service. Upon the inspection we also found that when we opened the hood the radiator was leaking and the front hood support shocks were not supporting the hood to stay open. THIS WAS DOCUMENTED ON THE WORK ORDER AT THE TIME. The estimates were then written and our salesman called to consult with Mr. [redacted] about the recommendations. Mr. [redacted] agreed to have the brakes repaired but declined both the replacement of the hood support shocks and the radiator. The brake work was completed and the recommendations were documented on the cus[redacted]er's invoice. I received a phone call from Mr. [redacted] on 10/06/14. He told me over the phone that he believed that we damaged his radiator while performing the brake job, causing it to leak. His concern was that he never noticed a leak in his garage before. I told him to bring the vehicle in so we could investigate. Mr. [redacted] came in the following morning introduced himself and had me go out to his vehicle. My service manager and I followed Mr. [redacted] to his vehicle and Mr. [redacted] pulled a radiator from the back seat of his vehicle, as a new radiator had already been installed on the vehicle. Mr. [redacted] pointed to the small indentation on the front of the radiator in question. By the looks of the indentation it appeared that possibly a rock struck the front of the radiator (which is very common since the front of the radiator is exposed with very little protection from the front grill). I even pointed out to Mr. [redacted] his newly replaced radiator he had just had installed by another shop had a similar indentation on the front of the radiator fins. But in this case the radiator was not ruptured. Mr. [redacted] said that he believed the hole was created by a rubber bungee cord he had used at the time he came in for service to hold down the hood of his vehicle to his front frame to help prevent from the hood from rattling when he drives. this bungee was also in the back seat of his vehicle. I asked Mr. [redacted] why the rubber bungee cord wasn't still holding the hood down on the truck. He told me he wanted to show us what he was using to help prevent the hood from rattling. Which didn't make sense to me. Radiators are very exposed and debris from the roadway. I told Mr. [redacted], debris from the roadway comes at an accelerated speed, which explains chips or cracks in windows, paint damage on front grills, bumpers, corner panels and hoods. This upset Mr. [redacted] and he began talking at an elevated level. At that point I tried to reason with Mr. [redacted], who was still convinced we somehow punctured his radiator with a bungee that we were unaware of it's use or any reason for it's existence. He began yelling at me telling me that he's been coming here (Brannon Tire) for years and will do what ever he can to take me down. He said he will write letters, inform the media, contact the Revdex.com until he gets justice. Since I was getting nowhere with Mr. [redacted], I excused myself and told him to have a nice day. He gave me the finger and started to curse at me as I walked into the building. I told him again to have a nice day and he cursed at me again,(which I can't write) and told me that I'd be sorry when he was done with me. Then he drove away. I'm very frustrated and hate the fact we are being blamed for something we did not do. I don't like the idea that somebody out there is defacing our name and calling us crooks or shady mechanics. I take pride in the work we do and there is a reason why we as Brannon Tire have been in business this long. It's all about doing the job right the first time. I do feel for Mr. [redacted] and I'm sorry his radiator failed and I wish we could give good news for every vehicle that comes through our door. But we are in the business of repairing vehicles, it is our responsibility to inform cus[redacted]ers of any repairs needed, period. Thank you for your time and assistance. Please call with any questions. [redacted], Brannon Tire Store Manager

Business

Response:

[redacted] came in to Brannon Tire for a Free brake inspection on 09/20/14. The work order was written by our counter salesman, and the inspection was performed by one of our veteran mechanics. The brakes were inspected and as Mr. [redacted] suspected, brakes were in need of service. Upon the inspection we also found that when we opened the hood the radiator was leaking and the front hood support shocks were not supporting the hood to stay open. THIS WAS DOCUMENTED ON THE WORK ORDER AT THE TIME. The estimates were then written and our salesman called to consult with Mr. [redacted] about the recommendations. Mr. [redacted] agreed to have the brakes repaired but declined both the replacement of the hood support shocks and the radiator. The brake work was completed and the recommendations were documented on the cus[redacted]er's invoice. I received a phone call from Mr. [redacted] on 10/06/14. He told me over the phone that he believed that we damaged his radiator while performing the brake job, causing it to leak. His concern was that he never noticed a leak in his garage before. I told him to bring the vehicle in so we could investigate. Mr. [redacted] came in the following morning introduced himself and had me go out to his vehicle. My service manager and I followed Mr. [redacted] to his vehicle and Mr. [redacted] pulled a radiator from the back seat of his vehicle, as a new radiator had already been installed on the vehicle. Mr. [redacted] pointed to the small indentation on the front of the radiator in question. By the looks of the indentation it appeared that possibly a rock struck the front of the radiator (which is very common since the front of the radiator is exposed with very little protection from the front grill). I even pointed out to Mr. [redacted] his newly replaced radiator he had just had installed by another shop had a similar indentation on the front of the radiator fins. But in this case the radiator was not ruptured. Mr. [redacted] said that he believed the hole was created by a rubber bungee cord he had used at the time he came in for service to hold down the hood of his vehicle to his front frame to help prevent from the hood from rattling when he drives. this bungee was also in the back seat of his vehicle. I asked Mr. [redacted] why the rubber bungee cord wasn't still holding the hood down on the truck. He told me he wanted to show us what he was using to help prevent the hood from rattling. Which didn't make sense to me. Radiators are very exposed and debris from the roadway. I told Mr. [redacted], debris from the roadway comes at an accelerated speed, which explains chips or cracks in windows, paint damage on front grills, bumpers, corner panels and hoods. This upset Mr. [redacted] and he began talking at an elevated level. At that point I tried to reason with Mr. [redacted], who was still convinced we somehow punctured his radiator with a bungee that we were unaware of it's use or any reason for it's existence. He began yelling at me telling me that he's been coming here (Brannon Tire) for years and will do what ever he can to take me down. He said he will write letters, inform the media, contact the Revdex.com until he gets justice. Since I was getting nowhere with Mr. [redacted], I excused myself and told him to have a nice day. He gave me the finger and started to curse at me as I walked into the building. I told him again to have a nice day and he cursed at me again,(which I can't write) and told me that I'd be sorry when he was done with me. Then he drove away. I'm very frustrated and hate the fact we are being blamed for something we did not do. I don't like the idea that somebody out there is defacing our name and calling us crooks or shady mechanics. I take pride in the work we do and there is a reason why we as Brannon Tire have been in business this long. It's all about doing the job right the first time. I do feel for Mr. [redacted] and I'm sorry his radiator failed and I wish we could give good news for every vehicle that comes through our door. But we are in the business of repairing vehicles, it is our responsibility to inform cus[redacted]ers of any repairs needed, period. Thank you for your time and assistance. Please call with any questions. [redacted], Brannon Tire Store Manager

Review: on 06/10/2015 I took my truck in to have $891.47 worth of work done for it to pass smog so I could get it registered with DMV. About a week later I noticed it starting to over heat and the air cond. wasn't working right...so I took it back to them on 07/02/2015 for them to assess. I was charged a $95.00 fee and they said they just had to tighten a lower radiator hose that was loose, and slowly leaked water which caused my truck to act this way. Well, in September of 2014 I had all new radiator hoses, timing belts, thermostat, water pump, and air conditioning unit replaced at "[redacted]" almost a year ago, and never had a problem until I took it to Brannon Tire for the smog repair. So after "Brannon Tire" tightened the hose, they inform me I will have to come back in to have a radiator flush, and antifreeze added for another $95.00 plus cost of Antifreeze added. This concerns me for two reasons...#1) I feel it was their work that caused that hose to be loose, otherwise I would have noticed this long before I took it in to them and would have taken it back to "[redacted]" to have them look at it, and this is something that would not take a year to happen, it would be noticed very soon afterwards. #2 And why wouldn't "Brannon Tire" just go ahead and do the Flush and add the Coolant, while my vehicle was there in the first place? I feel they just didn't do fair business with me, and I'm uncomfortable about taking my vehicle back to them for this extra charge.Desired Settlement: Obviously my truck is going to need this extra preventative service before Winter, or I will have a hard time starting it, and will lead to other problems like battery failure and Alternator charge. I already have some problems starting it in the mornings now because of this, and the weather isn't cold yet. I would normally be able to do this myself...but I have Chronic Arthritis in my back, and I explained this to them. I cant afford to keep going back to them for such Minor repairs as this.

Business

Response:

This vehicle was part of a smog program. It does not cover any work other than smog emission work. We put a filler neck on gas tank and a converter . We never touched any coolant hoses. If vehicle was leaking , we would have mentioned. We don't feel that we did anything wrong , but since the customer did returned and paid to have hose tightened we feel we can give him a free coolant flush.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.