Branstock, Inc.

Dear *** I have not heard from Walsh Auto Pro I am not happy I know you are doing your job so I would ask your opinion on what the next step I need to do are you going to file a bad review of them are you going to contact them again to try and resolve this or do I just file a claim in small claims
court please send me your opinion and anything else that you think is relevant in this matter have a great day and a great weekend hope to hear from you soon thank you for your time and attention in this matter *** ***

We do have a posting at the front desk that says - ALL OIL CHANGES HAVE A $ENVIRONMENTAL CHARGE At Walshs we are very concerned about the environment and recycle every way we can, unfortunately some times it cost more to recycle. I believe all shops have a fee but not
sure if they actually tell their customers what its for. If she wishes she can stop by and see me and I will be happy to refund the environmental fee of $to her *** ***

**SEE ATTACHED DOCUMENT**

We are a family owned business and go out of our way to help our customers, community and others. We never said the brakes made your tire come off or ever mentioned anything about a caliper failing so Im not sure what that is about. We stated that we have no idea where and what all happened to your vehicle in the 1000 plus miles since it was here. We did state that possibly someone was looking at your brakes or repairing your brakes and took the tires off because the brakes needed to be replaced. Lug nuts were tightened correctly and not sure who loosened them or what or if something happened that Mr. [redacted] is not even aware of during that time.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] I’m done this company is a bunch of scammers and liars that lady never contacted me once. I was the one to contact her, and when I couldn’t make it in the one day because of my work schedule I called back and came the next day she’s a liar she never talked to me or tried to contact me about this situation after I contacted the Revdex.com  I can’t believe that your company the Revdex.com keeps allowing them to give these blasé vague fake answers and accept them. I’m going to sue them in small claims court just please close out the case and let me know what you decide because obviously nobody worked on my car nobody looked at my car until the wheel fell off because of their negligence . I know they never talked my car down to the specific torque specifications as well and I will bring this fact up in the lawsuit because I watch them work on my car and I know how you use a torque wrench to torque lug nuts town and they did not do that they are liars please just close out the case so I can get a complete copy of this and take it to small claims court obviously they don’t care about me you don’t care about fixing the situation and they think that you are just going to allow them to get away with that I hope you seriously give them an F rating and scold them and put on the report that they did not work with me in anyway shape or form to settle this because they did not they have not contacted me once . I’m the one that contacted them they never contacted me never ever respect fully [redacted] [redacted]