Brantley Properties Inc.

I feel that I should get back my deposit because I informed them I did not wan the apartment in 3 business day. I did an application on May 20, 2016 (at the end of the business day just before they closed) and at that time I was told to pay the deposit and application fees (an was told I had to pay a application fee for my daughter whom was 17, but would be 18 later that summer). I was the only person to come and I informed [redacted] that my husband had not signed the application. He said 'well I will turn my head and you can sign it'. So my husband came back into town the next day and was not happy with the idea I had applied for the apartment. We then went to go see the apartment on 5-25 and emailed [redacted] and informed him that we were not going to take the apartment (3 business days after I did the application, the office is closed on the weekend). My husband was upset that the office allowed for me to sign his name, my daughter whom was 17 at the time was upset that her background and credit was ran. My husband was not happy at all with the layout of the apartment and we agreed this was not a good move for our family. We were told that we had to request our money back in 3 days, and I informed him that I did request it back within 3 business day. They include 3 days as non-business days when the office is not open so I am not sure how can you inform someone of anything if they are not in the office. So they rent out the unit and get a deposit from the next tenant and have not received a double deposit! This is a very 'shady' business practice and I will NEVER do business with them or refer anyone else to as well. I think this is a way for this company to 'get over' on people.Desired SettlementI would just like to have my $170 refunded to me for the deposit I made on an apartment that I informed the business within 3 business days we did not wish to move into.

Wasnt able to view unit prior to move in. Unit smelled like mold. Evidence of water damage. Requested repairs not made. Didnt refund deposit. I wasnt able to view the unit prior to move in, and the unit smelled like mold. There was obvious evidence of water damage, and the many other requested repairs were not met. Upon deciding the property was not the best fit for me, they refused to refund my $175 deposit. They did agree to void the lease, however given the circumstances of not being able to view the unit, I feel it is ethical and professional to refund my deposit, especially in light of requested repairs not being made. Desired SettlementI would like my $175 deposit back Business Response This complaint has not been responded to because it was sent to the wrong apartment community and it was just received on Friday 5/9/2014.This person applied to waiting list 01/24/2014Ran application 01/29/2014 for available one bedroom Bungalow (scheduled move out 03/31/2014)She came by the community on 04/08 or 04/09 and walked the apartment. Gave list for maintenance which included cosmetic issues (ex: dirty mirror) Tenant moved in on 04/17/2014 and walked through the apartment with the maintenance supervisor. The only complaint made was that the closet door would not close properly, which we scheduled to have fixed later that afternoon. Received a phone call within the hour stating overall unhappiness with the apartment and that none of the requests for maintenance had been taken care of as requested. Mentioned the mirror had not been replaced, paint overspray on towel bar in the bathroom and paint covering magnets for the doors. All complaints were cosmetic and the resident was told that each and every concern that she had, could and would be addressed, if it was a matter of her happiness. Resident demanded to know what would be done for her and that simply fixing these issues would not make her happy overall. The Assistant Manager explained that if she would like to vacate the apartment that we would cancel out of her lease and refund monies paid, if that was what she would prefer. She said she wanted to have her mother come by and tour the apartment with her. I called our corporate office and got the approval to cancel the move-in and refund move-in monies with the exception of the security deposit. Security Deposit would not be refunded because the apartment had been off the market since 01/29/2014, when her application was processed and approved and she had placed her deposit down. Also, she had been able to view the apartment a week prior to her scheduled move in date.Resident came to the office with her mother and stated once again that she would not be happy living here. I refunded her move in monies, cancelled out her lease and explained why we could not refund the security deposit. At this point the mother started talking about how she was in the insurance business and that the apartment smelled damp from past water leaks, which probably caused mold in the apartment over time. She stated she could smell mold in the apartment. There were no prior leaks in the apartment and no complaints of odors from previousresident(s).There was no mention of any odor or mold concern prior to moving into the apartment or during the move-in inspection. The main issue that the resident had was that we did not replace the mirror in the bathroom.Consumer Response First of all, the main issue at hand was not just that there were cosmetic issues that should have been fixed, but it was the lack of them not getting fixed when I asked a week prior to moving in when I finally was able to view the unit for the first time. And there were other issues other than JUST cosmetic. Both times I saw the unit in early April and on 4/17 there were bugs all over the house. I asked them prior to paying my deposit back at the end of Jan if they had a bug problem considering they were on a lake and I was told no by the Property Manager. I then asked again in early April and the day I was supposed to move in on 4/17 even though there were bees, earwigs, and other insects I was unable to identify that were in the apartment. Some of the bugs were even in the bath tub. So, AGAIN as I stated there were more than just the obvious cosmetic damages that did not get replaced after I had listed them a week prior. But, if the property couldn't even do something as simple as fix the cosmetic damages that I asked then there was no way I was living in a community for 12 months with that type of service. I wasn't feeling comfortable about the horrible mold/mildew smell nor did I appreciate the poor customer service provided by the Assistant Manager which didn't help matters.In addition to the poor attitude and horrible level of customer service provided by the Assistant Manager, though I was grateful for the move in monies to be returned, she was very accusatory when my mother and I arrived saying things such as "I wasn't here when you made those complaints" and "If I had of known, it would have gotten taken care of but I wasn't". Her body language was awful. Nonetheless, it doesn't matter which property manager knew, it should have been shared with the entire staff and fixed immediately, because they knew they had a tenant moving in within the week. As a matter of fact, their check in process is completely backwards, because I was given a walk through with a maintenance worker to go through the checklist only AFTER I supplied them with my move in monies and signed the lease that day on 4/17. And by NO MEANS did I demand my money back, I simply asked in a calm manner and said that I thought it would only be fair considering the damages to the apartment, the high level of bugs always in the apartment, the cosmetic issues including the water damage done to the ceiling which the maintenance worker even pointed out and commented on at check in on 4/17 and the fact that none of it was fixed. This was a foreshadowing of what I could expect to come in the next 12 months when I submitted maintenance requests.