Brass Bell Music, Inc.

Ms ***, If you would revise your google rating of Brass Bell Music to indicate that we have taken care of your request we would re-issue the refund check via mail to you. ***

Revdex.com:
I have an attorney, tey are reviewing all claims against them and my contract and statements from my account as stated, money is owed amd I will be seeing them in court!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  First there was no email, that was a lie a bold one. There was a message and it was after the fact, I got the letter after I spoke with Brass Bell and I was specifically told that my refund, the letter explaining the breakdown would be in the mail and because I was in a meeting and six other people heard this, she was on speaker can testify to this. Also, as stated, she too in the same conversation stated that yes, I did call, and it was a misunderstanding, yes she knows I called about the closed account. I ask why would they deposit into a closed account and again her only answer was miscommunication. Bottom line, how can you answer this but not face me, since this has been filed, no call from them whatsoever! Yet they have responded like they have reached out to me, lie as well. So they are in fact being dishonest!I also have prior banks statements to prove it what I said was accurate about the debits. I don't have access to it now but I do have prior proof of what they did and now a Judge will see it, in a very public way. Yes I hung up, I was upset and didn't want to be disrespectful, they were wrong and deliberate! And had no real answer she just blatantly for quiet and called it miscommunication. I said what I was gonna do and hung up. I am saying what I am going do now, see u in court. Good day!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

There was a misunderstanding on our part of how we were to return the excess balance of the security deposit on her account. Our collection specialist had send an email indicating that we should pay off her balance with her security deposit and return the balance to her. I asked my manager to refund...

that to her credit card on her file not knowing that she had specifically asked for a refund to be mailed. As far as we are concernd we have already paid back all of the security deposit due to her. We suggested she contact her credit card company to ask for a refund and even offered to halp assist her in that process if she wanted to provide us with the bank name and phone number. When she informed us of this mistake this is an approximate detail of the conversation she had with my manager [redacted] who sought out my advice on her concern, which I heard most of.Here is a rough transcription of my conversation with [redacted]: Hi I would like to speak to a manager.Me: That would be me! What can I do for you?[redacted]: I have not seen the money back from my deposit. I paid off my instrument.Me: I am sorry to hear that. Let me pull up your account and take a look![Cut to finding her account and pulling up the payment information]Me: It looks we returned the remaining deposit back to the card on file, ending in 5616.[redacted]: I told you that my bank account was closed.Me: Huh, that's odd, we were able to refund the money back to the card we have on file.[redacted]: I told you my account closed. I don't even live in Milwaukee anymore. I live in Indiana. That is not my responsibility.Me: Is it OK if I put you on hold real quick and check with the store owner on how we should proceed?[redacted]: Sure.[You then told me that in order to get the funds to her we first need to get them back from the bank.]Me: Hi [redacted], thanks for holding! So we have two options on how we can get you your remaining deposit. Because the rest of the deposit was returned to the card on file, we need to get those funds back first. To do that your bank needs to send the money back to us. We would need your old account number and the branch phone number for your bank. While we can do it for you, the funds would be returned to us, and therefore you, much faster if you were to contact your bank instead.[redacted]: I told you on multiple occasions that my account was closed and you being able to refund to the card is not my responsibility. I will be contacting the FTC. *click*That's about when she hung up. As for the billing date errors. She converted to a different form of payment due to her closing the account and that is when we changed the billing date due to how we do that process differently than when we draw directly from the checking. We have no indication that the customer had been misinformed of that date change and that she was requesting it to ever be changed. This customer has also posted on our Facebook page GROSSLY exaggerated details of this information. We have removed this post.