Brass Monkey 2 Milwaukee Pub & Grill

I ordered two Baseboard Buddies on March I had a $coupon so my ordered came to $ On March I also received an email from the company confirming my order Today (4/28/15), I call the number on the confirmation and it was not the correct phone number I had to search and search and call four different numbers to find out that the company supposedly does not have my order My credit card was charged and I received a confirmation email from them with a confirmation number but they don't have any order for me Now I have to wait 24-hours for someone to call me back to straighten it out This is ridiculous!

We have licensed our product to another company and they are delayed in getting inventoryWe know this is an inconvenience and we apologize No credit cards will be charged until your order is shippedI will be forwarding your information to the customer service deptdirectly for you to get an immediate call back.Please feel free to contact us at [redacted] if you do not receive a call back by next week.Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no resolution offeredAfter I filed the complaint, I did receive a call from someone telling me the same thing, that there is a delay in the receipt of inventory from their supplier and that they expect a delivery in May However, the lady who called could not give me any further information such as when I can expect to receive my orderOn April I received an email from Amy Henderson that said "I’m writing to give you an update on the status of your Baseboard Buddy orderWe’ve had such a rush of orders that we’ve needed to have more stock madeOur team is currently making new stock nowI anticipate that orders will ship out in the middle of May." Saying that they have a delay in their order and when they expect to receive them and ship them out does not tell me if mine will be shipped from this inventoryFor all I know, they could have a million orders ahead of mineWhen am I going to receive my order? Also, I'm sure I would not have received any communication had I not filed this complaint so I'm not willing to close it until I receive my order Regards, [redacted]

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This order was placed on 3/15/but no charges occurred yet to his credit card. The items ordered will not ship for 6-weeks. He is welcome to cancel his order.He just contacted us via email and Facebook on 3/21, so I am not sure why he would file a complaint

Baseboard Buddy has recently licensed our product to Permission Interactive based in *** *** ** they can be reached at *** *** ***. Please note that your credit card will NOT be charged and that someone will contact you soon. Orders are not due to be shipped for 6-weeks.We regret
any concerns but will make every effort to help youThe inventors of baseboard buddy can be reached at *** - Thank you and please let us know if you need further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was no resolution offeredAfter I filed the complaint, I did receive a call from someone telling me the same thing, that there is a delay in the receipt of inventory from their supplier and that they expect a delivery in May However, the lady who called could not give me any further information such as when I can expect to receive my orderOn April I received an email from Amy Henderson that said "I’m writing to give you an update on the status of your Baseboard Buddy orderWe’ve had such a rush of orders that we’ve needed to have more stock madeOur team is currently making new stock nowI anticipate that orders will ship out in the middle of May." Saying that they have a delay in their order and when they expect to receive them and ship them out does not tell me if mine will be shipped from this inventoryFor all I know, they could have a million orders ahead of mineWhen am I going to receive my order? Also, I'm sure I would not have received any communication had I not filed this complaint so I'm not willing to close it until I receive my order
Regards,
*** ***

I have to say, the BASEBOARD BUDDY is the biggest waste of money I've ever spent. It's beyond ridiculous, useless, worthless and garbage. I thought since I am 78 years old, this would be an answer to my ongoing question, "how can I get the baseboards clean nowadays, since it's too hard to bend over?" Well, it's by far not an answer to my question, it is a useless piece of nothing.

There should be a law against selling merchandise such as this BASEBOARD BUDDY, but there's not. Too bad.

We have licensed our product to another company and they are delayed in getting inventory. We know this is an inconvenience and we  apologize.  No credit cards will be charged until your order is shipped. I will be forwarding your information to the customer service dept. directly for you...

to get an immediate call back.Please feel free to contact us at [redacted] if you do not receive a call back by next week.Thank you[redacted]

Horrible product. Needs a key to keep the baseboard buddy locked in one position otherwise it flails all over the place. More work trying to get it to stay on your baseboard. I got my S & H returned to me, it was the better deal. I keep the product (probably to throw away). STAY AWAY FROM THIS PRODUCT.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no resolution offered. After I filed the complaint, I did receive a call from someone telling me the same thing, that there is a delay in the receipt of inventory from their supplier and that they expect a delivery in May.  However, the lady who called could not give me any further information such as when I can expect to receive my order. On 24 April I received an email from Amy Henderson that said "I’m writing to give you an update on the status of your Baseboard Buddy order. We’ve had such a rush of orders that we’ve needed to have more stock made. Our team is currently making new stock now. I anticipate that orders will ship out in the middle of May." Saying that they have a delay in their order and when they expect to receive them and ship them out does not tell me if mine will be shipped from this inventory. For all I know, they could have a million orders ahead of mine. When am I going to receive my order? Also, I'm sure I would not have received any communication had I not filed this complaint so I'm not willing to close it until I receive my order.
Regards,
[redacted]

We are very sorry for the mix up in your order and the inability for you to change what you wanted.  We had a big demand for product that has been licensed to another company because of the demand our orders got delayed.  We guarantee that no orders will be charged to any card without...

prior permission now that our inventory is available.  Please feel free to contact customer service at [redacted] to verify that your order will be cancelled.  Again our sincerest apologies for the mix up and delay.respectfully,[redacted]Inventor of Baseboard Buddy

I sincerely apologize for all the confusion and delays.  As a small women owned business I personally have sold thousands of Baseboard Buddy and delivered within 2 weeks. Unfortunately as I stated we licensed our product to another company and they have had some hiccups (surrounding inventory) which no one is happy about.  I understand your frustration and though I can promise that your order will go out when the May inventory is received, I will go one step beyond as the inventor.  I will gladly ship you one free unit from my personal inventory (I am not allowed to sell them) but I can certainly give you one.  If this is satisfactory then please indicate so to the Revdex.com and I will get your Baseboard Buddy out to you via priority mail this Friday.  Then you can decide if you still want the order (which I assure you will not be charged until you indicate you still want your order)We take all concerns seriously so we would have followed up with you in any regard not just because of this complaintI did get with customer service the day we received your complaint and they had tried to leave you a message on the 22nd of April but did not get a response.  As soon as I apprised them of your complaint they called again and followed up with an email.  Again I apologize for the delays and the not so clear customer service phone # (I really am trying) Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I ordered two Baseboard Buddies on March 21. I had a $5 coupon so my ordered came to $30.85. On March 21 I also received an email from the company confirming my order. Today (4/28/15), I call the number on the confirmation and it was not the correct phone number. I had to search and search and call four different numbers to find out that the company supposedly does not have my order. My credit card was charged and I received a confirmation email from them with a confirmation number but they don't have any order for me. Now I have to wait 24-48 hours for someone to call me back to straighten it out. This is ridiculous!

Baseboard Buddy licensed their product and in the transition there have been a few hiccups.  We apologize for any inconvenience - we are forwarding your information to our customer service department for them to contact you.  Their phone # is [redacted] However, if you do not get...

complete satisfaction you can contact baseboard Buddy directly at [redacted]@baseboardbuddy.com and as the inventor I will follow up personally.[redacted]