Brass Realty

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below MrVis either deliberately avoiding addressing my complaint, or simply just does not understand it I will distill it down so it's abundantly clear The crux of our complaint is this: MrV., as a real estate professional, represents the seller in the sale of his/her real property in this real estate transaction His RESPONSIBILITY in that role is to facilitate the transaction by brokering communication between parties One party (we, the buyers) is clearly interested in cancelling the contract, however, our conduit through which we communicate with the sellers is ignoring all of our emails and phone calls Our broker has tried several times to make contact with MrV Our attorney's office has tried to contact MrV I, personally, have left two voicemail messages for him All of these overtures have been ignored Not one person on my side of this transaction can get this guy on the phone He has a professional RESPONSIBILITY in this transaction, which he took on when he signed the listing agreement with the seller It is his RESPONSIBILITY to inform of us of his client's intent This complaint is NOT about the timeliness of a refund, it is the LACK OF RESPONSE from our repeated requests for an update on the seller's stance on where we are in the process Do your job! Regards, [redacted]

Hi and thank you for contacting us to resolve your issue, we seek to offer clarity I understand your complaint, Let us assure you, and escrow deposit requires steps and procedures put forward by NYS to cancel a transaction Escrow funds are never the property of the Real Estate Agent or the Brokerage until such time the contract is determined to award them in commision or refund them due to cancellation Escrow money sit in a secure non-interest bearing account until the required paperwork is filed to disburse those funds You are always assured to receive refund once all parties sign the necessary document to cancel and release the escrow funds The process sometimes is elongated due to major holidays, and other reasons that include multiple sellers and brokers Our firm follow NYS procedures and guidelines in cancelling all transactionsAfter review of your complaint, we are committed to resolving your complaint in a swift manner, Our document review show a Signature needed to complete the transaction Email was sent with Required Signatures to your broker or agent, "The Cancellation and Release document", requires signature by parties- *Seller- *Buyer- *Listing Broker- *Selling Broker- We apologize for unintended delays and reject your claims of impropriety, we reject your dismissive demeaning behavior to our agents or our firm We are committed to our clients and customers 100%Keep in mind An Escrow account is for the temporary holding of monies until a transaction is complete, there are several parties to each transaction We reject all allegations of avoiding, or neglecting our clients they are simply not true

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. V. is either deliberately avoiding addressing my complaint, or simply just does not understand it.  I will distill it down so it's abundantly clear.  The crux of our complaint is this:  Mr. V., as a real estate professional,  represents the seller in the sale of his/her real property in this real estate transaction.  His RESPONSIBILITY in that role is to facilitate the transaction by brokering communication between parties.  One party (we, the buyers) is clearly interested in cancelling the contract, however, our conduit through which we communicate with the sellers is ignoring all of our emails and phone calls.  Our broker has tried several times to make contact with Mr. V.  Our attorney's office has tried to contact Mr. V.  I, personally, have left two voicemail messages for him.  All of these overtures have been ignored.  Not one person on my side of this transaction can get this guy on the phone.  He has a professional RESPONSIBILITY in this transaction, which he took on when he signed the listing agreement with the seller.  It is his RESPONSIBILITY to inform of us of his client's intent.  This complaint is NOT about the timeliness of a refund, it is the LACK OF RESPONSE from our repeated requests for an update on the seller's stance on where we are in the process.  Do your job! 
Regards,
[redacted]

Hi and thank you for contacting us to resolve your issue, we seek to offer clarity.  I understand your complaint, Let us assure you,  and escrow deposit requires steps and procedures put forward by NYS to cancel a transaction.  Escrow funds are never the property of the Real Estate Agent or the Brokerage until such time the contract is determined to award them in commision or refund them due to cancellation.  Escrow money sit in a secure non-interest bearing account until the required paperwork is filed to disburse those funds.   You are always assured to receive refund once all parties sign the necessary document to cancel and release the escrow funds.  The process sometimes is elongated due to major holidays, and other reasons that include multiple sellers and brokers.  Our firm follow NYS procedures and guidelines in  cancelling all transactions. After review of your complaint, we are committed to resolving your complaint in a swift manner, Our document review show a Signature needed to complete the transaction.  Email was sent with 3 Required Signatures to your broker or agent, "The Cancellation and Release document", requires signature by 4 parties- *Seller- *Buyer- *Listing Broker- *Selling Broker- We apologize for unintended delays and reject your claims of impropriety, we reject your dismissive demeaning behavior to our agents or our firm..  We are committed to our clients and customers 100%. Keep in mind An Escrow account is for the temporary holding of monies until a transaction is complete, there are several parties to each transaction.  We reject all allegations of avoiding, or neglecting our clients they are simply not true.

I can appreciate from time to time in a business transaction that both parties do not agree.  In this circumstance both parties to a Real Estate Transaction did not agree.  Although the purchasing party feels the time frame upon which the refund is being processed is unacceptable, there...

are several parties to the transaction, our form has not conspired to withhold, delay or circumvent LAW which our firm strictly upholds.  Escrow generally refers to money held by a third-party on behalf of transacting parties, Escrow funds are not property of the brokerage and therefor their placement in escrow implies a safe covenant for all parties until the transaction is terminated by ALL PARTIES involved in the transaction.