Brass Ring Mobile Music

Re: Complaint [redacted] ( [redacted] ) Greetings, Ms [redacted] I do regret that these clients have bothered you with thisThey have mounted something of a characterassassination campaign online as wellI have been a professional mobile DJ in San Diego since 1987, serving close to brides & grooms overthe yearsNever have I experienced such difficult, and as it turns out, unpleasant clients.They came to me last minute and they signed a standard contract no one has objected to in the years I'veused the same verbiage from major entertainment agency I worked for previously refund policy is clear(seeattached).In violation of policy, I even offered a full credit towards reschedule of their event OR 50% credit towards awebsite the groom· discussed with me(My other business.)I tried hard to accomodate their demanding schedule and, despite dropping everything to meet with them ona day I wasn't available, bride cancelled by email hours before meetingGroom demanded I meet with himinstead and then didn't show upThere are more details and back & forth I endured to placate them and ensure the best event, but that's it in anutshell.Not reasonable folkBest regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not appreciate the response from Mr [redacted] He was extremely rude and controlling, something that made my wife decide not to go through with the eventUnfortunately, he is covered by his contract, and my lengthy texts to the person who contracted him do not protect me in the short termI wish that I would have recorded our phone messagesHe is a know-it-all, who has adapted his contract to protect only himHe can give poor customer service, and keep all of the funds when the customer decides to cancelThis is exactly why he has the attitude that he does from the beginningMr [redacted] refers to his contract for a business that does not even existHis business license expired last year, and he did not renewAs such, I have no contract with Brass Ring DJ, Brass Ring Entertainment, etc I should get a full refund just for that reason, as well as the fact that no work was doneAs soon as I get back down to San Diego, I will be opening a case in Small Claims Court, and Mr [redacted] have possible damages and penalties for operating a business without a licenseI only wanted my money refunded, as I received nothing for it but headaches from Mr [redacted] , and his non-existant company Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not appreciate the response from Mr. [redacted]. He was extremely rude and controlling, something that made my wife decide not to go through with the event. Unfortunately, he is covered by his contract, and my lengthy texts to the person who contracted him do not protect me in the short term. I wish that I would have recorded our phone messages. He is a know-it-all, who has adapted his contract to protect only him.He can give poor customer service, and keep all of the funds when the customer decides to cancel.This is exactly why he has the attitude that he does from the beginning.Mr. [redacted] refers to his contract for a business that does not even exist. His business license expired last year, and he did not renew.As such, I have no contract with Brass Ring DJ, Brass Ring Entertainment, etc. I should get a full refund just for that reason, as well as the fact that no work was done.As soon as I get back down to San Diego, I will be opening a case in Small Claims Court, and Mr [redacted] have possible damages and penalties for operating a business without a license.I only wanted my money refunded, as I received nothing for it but headaches from Mr. [redacted], and his non-existant company
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not appreciate the response from Mr. [redacted]. 
He was extremely rude and controlling, something that made my wife decide not to go through with the event. Unfortunately, he is covered by his contract, and my lengthy texts to the person who contracted him do not protect me in the short term. I wish that I would have recorded our phone messages. He is a know-it-all, who has adapted his contract to protect only him.
He can give poor customer service, and keep all of the funds when the customer decides to cancel.
This is exactly why he has the attitude that he does from the beginning.
Mr. [redacted] refers to his contract for a business that does not even exist. His business license expired last year, and he did not renew.
As such, I have no contract with Brass Ring DJ, Brass Ring Entertainment, etc. 
I should get a full refund just for that reason, as well as the fact that no work was done.
As soon as I get back down to San Diego, I will be opening a case in Small Claims Court, and Mr [redacted] have possible damages and penalties for operating a business without a license.
I only wanted my money refunded, as I received nothing for it but headaches from Mr. [redacted], and his non-existant company
Regards,
[redacted]

Re: Complaint [redacted] ([redacted])
Greetings, Ms. [redacted]
I do regret that these clients have bothered you with this. They have mounted something of a characterassassination campaign online as well.
I have been a professional mobile DJ in San Diego since 1987, serving close...

to 1 000 brides & grooms overthe years. Never have I experienced such difficult, and as it turns out, unpleasant clients.They came to me last minute and they signed a standard contract no one has objected to in the 15 years I'veused the same verbiage from major entertainment agency I worked for previously ... refund policy is clear. (seeattached).In violation of policy, I even offered a full credit towards reschedule of their event OR 50% credit towards awebsite the groom· discussed with me. (My other business.)I tried hard to accomodate their demanding schedule and, despite dropping everything to meet with them ona day I wasn't available, bride cancelled by email 3 hours before meeting. Groom demanded I meet with himinstead and then didn't show up.
There are more details and back & forth I endured to placate them and ensure the best event, but that's it in anutshell.Not reasonable folk.
Best regards,[redacted]