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Brasure's Pest Control Inc.

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Reviews Brasure's Pest Control Inc.

Brasure's Pest Control Inc. Reviews (3)

Our office represents Brasure's Pest Control, Inc. Please treat this letter as Brasure's Pest Control, Inc.'s response to the complaint filed by [redacted].In reviewing the complaint filed by Mr. [redacted] he omitted one very important fact: Prior to the acceptance of the contract by Mr. and...

Mrs. [redacted], Mr. [redacted] called my client on September 16, 2015 and was told about the price difference. Mr. [redacted] indicated to my client in the September 16th phone call that he was going to place the proposal in the mail that day and was not interested in a revised proposal indicating the correct price.  Mr. and Mrs. [redacted] were aware of the error in the price quoted in the proposal prior to their acceptance of this proposal.  Therefore, before Mr. and Mrs. [redacted] put in the mail the signed proposal, they were aware of the mistake in the price, and then with full knowledgeof this mistake in price, Mr. and Mrs. [redacted] placed the signed contract in the mail. My client did not receive the signed proposal back from Mr. and Mrs. [redacted] until September 24th.  The notes added to the first page of the proposal "signed 9/15/15" "mailed 9/16/15" are efforts by Mr. and Mrs. [redacted] to attempt to incorrectly state when the proposal was actually accepted and signed.I am enclosing the business records/computer notes that my client keeps in the course of business indicating that they had this discussion with Mr. [redacted] prior to his acceptance of the proposal on September 16, 2015 as our Exhibit "A" indicating Mr. [redacted] has failed to disclose this very important fact, that he was aware of the price increase and mistake in the price terms prior to the acceptance of this proposal.It is our position that although Brasure' s Pest Control, Inc. submitted a proposal to Mr. and Mrs. [redacted] in June 2015, they had a right to modify that proposal including the price terms prior to acceptance by Mr. and Mrs. [redacted].  Mr. [redacted] in his complaint to your office omitted this very important fact, that he had knowledge of the error in the proposal as to price term prior to the acceptance and return of the proposal to my client.It is also our position that if Mr. [redacted] believes that a contract exists between the parties, he does have a civil remedy, Binding Arbitration. In the attached proposal (our exhibit "B") Mr. and Mrs. [redacted] initialed the term which states:6.BINDING ARBITRATION: In the event of any dispute between BRASURE'S PEST CONTROL, INC. and the PROPERTY OWNER ORAGENT arising out of or relating to this Agreement, the parties hereby expressly agree to submit their dispute in binding arbitration in Georgetown, DE for resolution in accordance with the rules and requirements of the American Arbitration Association.We believe that their filing of this action with your office is premature, as they do have a remedy at law, which is binding Arbitration in Georgetown, Delaware to submit and resolve any dispute they have with my client.In summary, it is our postion that:I. No contract exists between Mr. and Mrs. [redacted] and Brasure's Pest Control in that they were aware of the error in the price term in the proposal before their acceptance of the proposal.If a contract exists, they have an adequate remedy in law, Binding Arbitration, which they acknowledged and initialed in item 6 of the proposal which will give them the opportunity to seek any relief against my client.

Our office represents Brasure's Pest Control, Inc. Please treat this letter as Brasure's Pest Control, Inc.'s response to the complaint filed by [redacted].In reviewing the complaint filed by Mr. [redacted] he omitted one very important fact: Prior to the acceptance of the contract by Mr. and Mrs....

[redacted], Mr. [redacted] called my client on September 16, 2015 and was told about the price difference. Mr. [redacted] indicated to my client in the September 16th phone call that he was going to place the proposal in the mail that day and was not interested in a revised proposal indicating the correct price.  Mr. and Mrs. [redacted] were aware of the error in the price quoted in the proposal prior to their acceptance of this proposal.  Therefore, before Mr. and Mrs. [redacted] put in the mail the signed proposal, they were aware of the mistake in the price, and then with full knowledgeof this mistake in price, Mr. and Mrs. [redacted] placed the signed contract in the mail. My client did not receive the signed proposal back from Mr. and Mrs. [redacted] until September 24th.  The notes added to the first page of the proposal "signed 9/15/15" "mailed 9/16/15" are efforts by Mr. and Mrs. [redacted] to attempt to incorrectly state when the proposal was actually accepted and signed.I am enclosing the business records/computer notes that my client keeps in the course of business indicating that they had this discussion with Mr. [redacted] prior to his acceptance of the proposal on September 16, 2015 as our Exhibit "A" indicating Mr. [redacted] has failed to disclose this very important fact, that he was aware of the price increase and mistake in the price terms prior to the acceptance of this proposal.It is our position that although Brasure' s Pest Control, Inc. submitted a proposal to Mr. and Mrs. [redacted] in June 2015, they had a right to modify that proposal including the price terms prior to acceptance by Mr. and Mrs. [redacted].  Mr. [redacted] in his complaint to your office omitted this very important fact, that he had knowledge of the error in the proposal as to price term prior to the acceptance and return of the proposal to my client.It is also our position that if Mr. [redacted] believes that a contract exists between the parties, he does have a civil remedy, Binding Arbitration. In the attached proposal (our exhibit "B") Mr. and Mrs. [redacted] initialed the term which states:6.BINDING ARBITRATION: In the event of any dispute between BRASURE'S PEST CONTROL, INC. and the PROPERTY OWNER ORAGENT arising out of or relating to this Agreement, the parties hereby expressly agree to submit their dispute in binding arbitration in Georgetown, DE for resolution in accordance with the rules and requirements of the American Arbitration Association.We believe that their filing of this action with your office is premature, as they do have a remedy at law, which is binding Arbitration in Georgetown, Delaware to submit and resolve any dispute they have with my client.In summary, it is our postion that:I. No contract exists between Mr. and Mrs. [redacted] and Brasure's Pest Control in that they were aware of the error in the price term in the proposal before their acceptance of the proposal.If a contract exists, they have an adequate remedy in law, Binding Arbitration, which they acknowledged and initialed in item 6 of the proposal which will give them the opportunity to seek any relief against my client.

Review: I contacted Brasure's Pest Control to get a quotation for crawlspace encapsulation work (quotation was sent to me on 6/10/15) for the crawlspace under neath my home. I received a quotation from them sometime after 6/10/15 for $4,754.16 to do the work. I then received a follow up post card from them "with a friendly reminder of the services and prices that were proposed to you" and the post card stated that the offer was good through December 2015. I contacted Brasure's by phone, and I also, along with my wife, signed/initialed, dated and returned to Brasure's the proposal/contract and was told by them that their costs to do the work had increased and that the proposed costs were no longer valid. I see this as a breach of contract/proposal and I am asking for your assistance (along with the DE Attorney General's office (as I have filed a complaint with them) to get this matter resolved.Desired Settlement: Have the proposed crawlspace done at the quoted prices as per the proposal/contract and as per the post card that states that the proposed quotation offer/rates are good through December 2015

Business

Response:

Our office represents Brasure's Pest Control, Inc. Please treat this letter as Brasure's Pest Control, Inc.'s response to the complaint filed by [redacted].In reviewing the complaint filed by Mr. [redacted] he omitted one very important fact: Prior to the acceptance of the contract by Mr. and Mrs. [redacted], Mr. [redacted] called my client on September 16, 2015 and was told about the price difference. Mr. [redacted] indicated to my client in the September 16th phone call that he was going to place the proposal in the mail that day and was not interested in a revised proposal indicating the correct price. Mr. and Mrs. [redacted] were aware of the error in the price quoted in the proposal prior to their acceptance of this proposal. Therefore, before Mr. and Mrs. [redacted] put in the mail the signed proposal, they were aware of the mistake in the price, and then with full knowledgeof this mistake in price, Mr. and Mrs. [redacted] placed the signed contract in the mail. My client did not receive the signed proposal back from Mr. and Mrs. [redacted] until September 24th. The notes added to the first page of the proposal "signed 9/15/15" "mailed 9/16/15" are efforts by Mr. and Mrs. [redacted] to attempt to incorrectly state when the proposal was actually accepted and signed.I am enclosing the business records/computer notes that my client keeps in the course of business indicating that they had this discussion with Mr. [redacted] prior to his acceptance of the proposal on September 16, 2015 as our Exhibit "A" indicating Mr. [redacted] has failed to disclose this very important fact, that he was aware of the price increase and mistake in the price terms prior to the acceptance of this proposal.It is our position that although Brasure' s Pest Control, Inc. submitted a proposal to Mr. and Mrs. [redacted] in June 2015, they had a right to modify that proposal including the price terms prior to acceptance by Mr. and Mrs. [redacted]. Mr. [redacted] in his complaint to your office omitted this very important fact, that he had knowledge of the error in the proposal as to price term prior to the acceptance and return of the proposal to my client.It is also our position that if Mr. [redacted] believes that a contract exists between the parties, he does have a civil remedy, Binding Arbitration. In the attached proposal (our exhibit "B") Mr. and Mrs. [redacted] initialed the term which states:6.BINDING ARBITRATION: In the event of any dispute between BRASURE'S PEST CONTROL, INC. and the PROPERTY OWNER ORAGENT arising out of or relating to this Agreement, the parties hereby expressly agree to submit their dispute in binding arbitration in Georgetown, DE for resolution in accordance with the rules and requirements of the American Arbitration Association.We believe that their filing of this action with your office is premature, as they do have a remedy at law, which is binding Arbitration in Georgetown, Delaware to submit and resolve any dispute they have with my client.In summary, it is our postion that:I. No contract exists between Mr. and Mrs. [redacted] and Brasure's Pest Control in that they were aware of the error in the price term in the proposal before their acceptance of the proposal.If a contract exists, they have an adequate remedy in law, Binding Arbitration, which they acknowledged and initialed in item 6 of the proposal which will give them the opportunity to seek any relief against my client.

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Description: PEST CONTROL SERVICES, TERMITE CONTROL, BED BUG REMOVAL

Address: 38187 Dickerson Rd., Selbyville, Delaware, United States, 19975

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