[redacted] came to Carpet Mart looking for ceramic tile and installation for her bath walls and shower areaShe wanted a detailed custom designed layout including a 3’ x 3’ ceramic medallion to be centered on her shower wall, 13” x 13” ceramic field tile, 2” x 4” natural stone mosaic insert and 12” x 2” chair rail borderWe sent several estimators and installers to her home due to the complexity of the jobThey all said it was a difficult project with many unknowns do to the age of the house, past remodels and unforeseen conditions beneath the existing wallsOn top of that Mrs [redacted] wanted it ordered and installed in a very short time periodWe tried to explain the difficulties involved but she insisted on her layout design and time frame.After scheduling the installation several times with several different installers and having conflicts with each, the [redacted] fired the current installer and decided they no longer wanted us to do the installation.? They wanted us to credit the installation charge and would pay for just materials and labor already preformed, which we agreed to doMaterials were $1,(which was the original price quoted and accepted) and the labor performed was $The total of which we applied to the down payment of $2,and we refunded the difference of $154.00.As to the price dispute of the medallion; my records show that it was priced at $375.00, and I know that’s the price I quoted Mrs [redacted] (She even commented that it was a very reasonable price)I honestly don’t know where the $price tag came fromIt’s possible that is was previously priced at $339.00, since we had it for quite some time and maybe it was never taken offI just don’t knowWe will gladly refund the $difference.Carpet Mart is a locally owned family Business that has been in operation for over yearsIn that time we have always strived to satisfy our customers’ needs and requestsWe are sorry we were not able to do that with the [redacted] , but it was not for lack of trying.We appreciate that you understand and consider both sides of the story.Thank you for your consideration in this matter.Fred Townsend, [redacted] ?
[redacted] came to Carpet Mart looking for ceramic tile and installation for her bath walls and shower areaShe wanted a detailed custom designed layout including a 3’ x 3’ ceramic medallion to be centered on her shower wall, 13” x 13” ceramic field tile, 2” x 4” natural stone mosaic insert and 12” x 2” chair rail borderWe sent several estimators and installers to her home due to the complexity of the jobThey all said it was a difficult project with many unknowns do to the age of the house, past remodels and unforeseen conditions beneath the existing wallsOn top of that Mrs [redacted] wanted it ordered and installed in a very short time periodWe tried to explain the difficulties involved but she insisted on her layout design and time frame.After scheduling the installation several times with several different installers and having conflicts with each, the [redacted] fired the current installer and decided they no longer wanted us to do the installation.? They wanted us to credit the installation charge and would pay for just materials and labor already preformed, which we agreed to doMaterials were $1,(which was the original price quoted and accepted) and the labor performed was $The total of which we applied to the down payment of $2,and we refunded the difference of $154.00.As to the price dispute of the medallion; my records show that it was priced at $375.00, and I know that’s the price I quoted Mrs [redacted] (She even commented that it was a very reasonable price)I honestly don’t know where the $price tag came fromIt’s possible that is was previously priced at $339.00, since we had it for quite some time and maybe it was never taken offI just don’t knowWe will gladly refund the $difference.Carpet Mart is a locally owned family Business that has been in operation for over yearsIn that time we have always strived to satisfy our customers’ needs and requestsWe are sorry we were not able to do that with the [redacted] , but it was not for lack of trying.We appreciate that you understand and consider both sides of the story.Thank you for your consideration in this matter.Fred Townsend, [redacted] ?