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Braun Boys Concrete

Private Address, Waterloo, Ontario, Canada, N2J 2N6

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Braun Boys Concrete was recommended to me by a neighbour. I told them I would like an 8" high, 4" wide white curb around the perimeter of my backyard to which an ornamental steel fence would be placed above (posts already installed into the ground). I was asked to pay 80% of the cost up front, something I normally would not do. The forms (they just purchased) did not look straight. They had to purchase more spikes as they didn't have enough. When I enquired about the forms being different heights, they said "Don't worry it will look great".
My next door neighbour was very upset. Saying she could see from her window that the forms looked "horrible". I asked them again to fix it. I asked how he was going to get the curb level pushing concrete under a piece of wood that was screwed inside the forms, holding boards together.
The final day, they showed up to remove forms, I asked Bill Braun Sr, how it looked. He said "Not as good as I thought it would". My heart sank.
There was a big pile of concrete stacked up in the corner and dirt and sod left all over my patio. The curb looked like a roller coaster, up and down; the sides thick then thinner. The amount of concrete spilled onto my neighbours' lawn must be jack hammered to remove. I contacted Bill Braun Jr and I asked if they were coming back. Is this the finished product? I was told they had to leave to go to another job and that they were coming back for the final cleaning. I let him know I was not happy with what I saw, nothing was level, sides weren't plumb and thickness changes throughout. He said he was "able to get the top level still". I asked about the sides; can they be straightened out? I never seen or heard from them again. I was left with a mess, upset neighbours and a bad curb. It cost me more money to have it removed. In total I lost $4,000 dollars over this incident. It is my opinion they didn't know what they were doing.

Braun Boys Concrete Response • Aug 27, 2019

Customer wanted me to use her material and was my sister in law friend she pawas quoted at my cost and refused to let me fix

Customer Response • Aug 28, 2019

Braun Boys Concrete did not come back to fix curb or clean up mess. They did not respond to my texts or letter mailed to Bill''s home after I expressed dissatisfaction. I did not ask them to use my material. I said if he wanted to use what I puchased he was welcome to it. I hired them because they were supposed to know how to make a curb, like the one on their website. Pictures from completed work will show the quality of the job that was done. Requested refund. Still waiting.

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Address: Private Address, Waterloo, Ontario, Canada, N2J 2N6

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