We appreciate the Revdex.com's efforts assisting us in resolving Mr M***'s concernOur management team had attempted to contact Mr M [redacted] on several different occasions prior to this complaint being filed in an effort to resolve his concernsTo be factual it was made quite clear at the onset to Mr M [redacted] that a factory special order on any new RV requires a non refundable $deposit The RV that Mr M [redacted] ordered is currently here at the dealership and ready to go just as he orderedThe shower door has been replaced by the manufacturer and the slide out component has also been replacedWith that being said it is not our desire to force our customers to purchase anything, regardless of circumstanceIf MrM [redacted] would like to contact our office manager with his credit card information we can process his deposit in full within a few minutes We are quite certain that we could have come to the same resolution if Mr M [redacted] would have simply returned the phone calls from our Manager when we found out he wanted to cancel the transactionWith that being said we hope MrM [redacted] finds this resolution satisfactoryWe wish him the best of luck in his future RV endeavors and appreciate his consideration
Please accept our apologies for the miscommunication regarding the refundMr fuller has been refunded all monies relating to his purchase and has been contact by the General Manager as a point of contact
Complaint: I am rejecting this response because: You say you received the unit and inspecteded it on 3/22? So what happened between then and 4/Oh one of your employees dropped the unit with the slide open? There is no precidence for California law supporting non- refundable depositWhy? Because they are not legalNow I have three hits on my credit, thats one a month from Cred Co auto Regards, B [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID and also have talked to the trailer company It was agreed that Trailer Hitch RV will install new stainless refrigerator fronts, new stainless oven door, new stainless convection microwave and install heaters in the recliners This agreement is satisfactory to me Regards, J [redacted]
"This customer was verbally abusive to our staff and has been dishonest in his recollection of eventsWe wish the customer no ill will be we have taken the highly unusual step of refusing this customer service at any point in the futureWe respect the Revdex.com process and appreciate their attempt to mitigate customer concerns."Regards, [redacted] HTrailer Hitch RV Center
We appreciate the Revdex.com's efforts assisting us in resolving Mr M***'s concernOur management team had attempted to contact Mr M [redacted] on several different occasions prior to this complaint being filed in an effort to resolve his concernsTo be factual it was made quite clear at the onset to Mr M [redacted] that a factory special order on any new RV requires a non refundable $deposit The RV that Mr M [redacted] ordered is currently here at the dealership and ready to go just as he orderedThe shower door has been replaced by the manufacturer and the slide out component has also been replacedWith that being said it is not our desire to force our customers to purchase anything, regardless of circumstanceIf MrM [redacted] would like to contact our office manager with his credit card information we can process his deposit in full within a few minutes We are quite certain that we could have come to the same resolution if Mr M [redacted] would have simply returned the phone calls from our Manager when we found out he wanted to cancel the transactionWith that being said we hope MrM [redacted] finds this resolution satisfactoryWe wish him the best of luck in his future RV endeavors and appreciate his consideration
Please accept our apologies for the miscommunication regarding the refundMr fuller has been refunded all monies relating to his purchase and has been contact by the General Manager as a point of contact
Complaint: I am rejecting this response because: You say you received the unit and inspecteded it on 3/22? So what happened between then and 4/Oh one of your employees dropped the unit with the slide open? There is no precidence for California law supporting non- refundable depositWhy? Because they are not legalNow I have three hits on my credit, thats one a month from Cred Co auto Regards, B [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID and also have talked to the trailer company It was agreed that Trailer Hitch RV will install new stainless refrigerator fronts, new stainless oven door, new stainless convection microwave and install heaters in the recliners This agreement is satisfactory to me Regards, J [redacted]
"This customer was verbally abusive to our staff and has been dishonest in his recollection of eventsWe wish the customer no ill will be we have taken the highly unusual step of refusing this customer service at any point in the futureWe respect the Revdex.com process and appreciate their attempt to mitigate customer concerns."Regards, [redacted] HTrailer Hitch RV Center