On the day of delivery, the customer called Braun and stated that they were very pleased with the delivery crew and the careful handling of his goods Also, the customer reported that there was concealed damage when the package was unwrapped in the customer’s homeOn 9/30, [redacted] (***) requested that a quote be obtained from a local furniture repair person On 9/30, the claims manager, Robin, contacted a local repair firm The quote stated that repair could be completed for $ As no additional valuation was purchased, at the mover’s standard liability for damage to goods in transit at per pound, the settlement for damage to a sofa would be $ Braun could have collected the receiving fee of $and delivery fee of $and then paid out a settlement of $125.00; however, Braun offered to refund the $and allow that to be used to pay for the repair instead On October 7th, the below e-mail was sent to [redacted] communicating all of the above information On October 14th, a credit was issued for the $of services and an e-mail was sent to confirm the completion of the credit From: Robin B [redacted] Sent: Wednesday, October 07, 4:PM To: ' [redacted] | [redacted] ' Subject: RE: POD I apologize for any miscommunication in regards to receiving procedures for this customer’s order Often times, we have accounts that prefer for items received to stay in their original packaging and be delivered out in same packaging Please note that a mover’s standard liability for damage to goods in transit is per pound Additional valuation can be purchased for higher coverage on deliveries The customer was extremely pleased with the delivery crew and witnessed careful handling of their goods This damage was not even caused by Braun However, in good faith Braun is trying to help rectify the situation in a reasonable manner We did contact a repair person who quoted a repair price of $ Braun is willing to waive the fees for receiving and delivery of $ Instead, those monies can be used to pay for the repair We are further willing to facilitate the pickup and redelivery of the piece Robin B [redacted]
On the day of delivery, the customer called Braun and stated that they were very pleased with the delivery crew and the careful handling of his goods Also, the customer reported that there was concealed damage when the package was unwrapped in the customer’s homeOn 9/30, [redacted] (***) requested that a quote be obtained from a local furniture repair person On 9/30, the claims manager, Robin, contacted a local repair firm The quote stated that repair could be completed for $ As no additional valuation was purchased, at the mover’s standard liability for damage to goods in transit at per pound, the settlement for damage to a sofa would be $ Braun could have collected the receiving fee of $and delivery fee of $and then paid out a settlement of $125.00; however, Braun offered to refund the $and allow that to be used to pay for the repair instead On October 7th, the below e-mail was sent to [redacted] communicating all of the above information On October 14th, a credit was issued for the $of services and an e-mail was sent to confirm the completion of the credit From: Robin B [redacted] Sent: Wednesday, October 07, 4:PM To: ' [redacted] | [redacted] ' Subject: RE: POD I apologize for any miscommunication in regards to receiving procedures for this customer’s order Often times, we have accounts that prefer for items received to stay in their original packaging and be delivered out in same packaging Please note that a mover’s standard liability for damage to goods in transit is per pound Additional valuation can be purchased for higher coverage on deliveries The customer was extremely pleased with the delivery crew and witnessed careful handling of their goods This damage was not even caused by Braun However, in good faith Braun is trying to help rectify the situation in a reasonable manner We did contact a repair person who quoted a repair price of $ Braun is willing to waive the fees for receiving and delivery of $ Instead, those monies can be used to pay for the repair We are further willing to facilitate the pickup and redelivery of the piece Robin B [redacted]