Braun's Aluminum Exterior Ltd.

Initial Business Response / [redacted] (1000, 8, 2017/06/02) */ Ms [redacted] dropped/ towed in her car with no appointmentWe told her we would work it in as soon as possible, but we were about two weeks outWe found the vehicle was not running properly due to timing issuesWe got the customers approval to disassemble the front covers to verify the extent of the damageWe have seen this many times and know there could be more than just a timing chain replacementWe wanted to give the customer the full extent of the job before proceedingWe found the timing chain had jumped timing and also had done damage to the valvesOur estimate range was based off of multiple other jobs we have done with the same issuesWe can not give an exact amount until we remove the cylinder heads and see how many valves are bentWhat we were quoting was not apples for apples to what she got quoted at other shopsThe car needs much more work than just a chain replacementShe called in when the service manager who quoted the job was on lunch breakThe other service advisor gave her a range off the top of his head since she wanted to have an idea of expensesWe pride ourselves on providing quality work at a competive priceUnfortunately Ms [redacted] has chosen to wrongly accuse us when she is not comparing apples to applesWe gave her the option to leave the front covers disassembled to save the other shop the time, but she stated they wanted it all together before startingThe other shop (Midas) called us to ask us the procedure needed on repairing the carWe charged her the time it took to reassemble the vehicle Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car has since been fixed for well under [redacted] price tagAnd it was not what was "diagnosed" by German conceptsGerman concepts charged me over [redacted] to do nothing but take my car apart and put it back togetherNo Midas did not ask him how to fix the problemMidas called in and wanted the car back together to ensure all parts will arrive with the vehicleGerman concepts we're gonna charge me over [redacted] to do something that cost me less than [redacted] to repair and tow into placeParts came from Audi and diagnosed by AudiThey are mistaken Midas Towed it Audi said it had Nothing to do with the timing chainFixed and runs greatSo what exactly did I pay [redacted] for? So that they can take my car apart and put it back together because they misdiagnosed it completely Final Business Response / [redacted] (4000, 13, 2017/06/17) */ I have received MsBarons responseI believe I need to clear up some of the numbers she has statedWe charged a total of [redacted] (not over [redacted] which covered teardown of the front covers, compression test, and reassembling of the vehicleIn tearing down the vehicle, we were already past the half way point of doing a timing chain replacementWe let Ms [redacted] know that based off of our experience, additional work would be needed beyond the timing chainThe chain had jumped more than six teeth on the sprocketAfter doing over chain jumping repairs in the last couple of years, we know the extent of damage that this can causeAny chain that has jumped more than three teeth has always bent valvesWe gave a range of [redacted] to [redacted] (not [redacted] depending on how much valve damage there wasThis was just to advise her that there could be (and more than likely will be) additional damageWe asked the customer to come in to show the damage we had found, but she declinedShe said that she just wanted her car put back together and she was taking it somewhere elseAs stated before, we offered leaving it disassembled to save the other shop and her the labor time to complete the chain portion of the jobWhen she was told that there would be some time to put it back together, she said she wanted to talk to the owner by the end of the day, or she would report us to the Revdex.comAfter getting back to the office later that day, I called herShe did not really want to have a two way conversation, did not let me hardly talk, and hung upAfter she had us run different forms of payment multiple times, we finally were paid the [redacted] and released the vehicle It is unfortunate that Ms [redacted] has chosen to not be forthright and has taken matters in this directionI have reviewed the labor times of what we have charged and I am confident that we were VERY fair with Ms***I am requesting that Ms [redacted] submit her invoices from Audi's diagnosis, parts bill from Audi, and whatever certified shop fixed it, along with our verification of being fixedIf we were wrong about the additional damage, then I will gladly return the additional hours labor charge to reassemble the vehicle as she has requestedWe have worked hard over the last years of being in business to provide honest and high quality work, at a competitive price Final Consumer Response / [redacted] (4200, 15, 2017/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The owner is lyingIn fact during our call he did not stop talking to let me speakHis manager told me [redacted] aqnd later did [redacted] Not one time did anyone cal to have me look at the damage This man and his company are liarsAnd charged prices to take apart and put my car back togetherAnd his remark about the multiple cards was unnecessary and hatefulI don't want anything from this company as they wouldn't know the truthr the truth if it hit himThis company is a rip offI'm sorry I ever tried to work with themThe complaint is enough

Initial Business Response /* (1000, 9, 2015/10/08) */
Contact Name and Title: Mark *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
Our customer's vehicle, a BMW MCIC, was towed to our repair shop because it would not startHe made us aware that
he had recently purchased this vehicle online and that he had never heard the engine runAfter spending some diagnostic time with the vehicle our technician informed us that there was an electrical issue that had to do with the antitheft systemWe spent some more time working on the vehicle while keeping our customer up to date on our progress
Unfortunately it's not always easy to be the messenger of the bad news, but we do believe that the previous owner may have known of this issue and sold the vehicle before spending this kind of money for repairsAfter a few days of waiting to hear back from our customer after giving him the full diagnosis, our customer shows up with a trailer to pick up his vehicle and asked me for the charges incurred so farWe told him that we were not expecting him and that we weren't done with the carWe totaled up the charges on the invoice and they were approx$Our customer felt like he did not owe us anythingWe had agreed to remove the immobilizer from the invoice even though it was left installed on his car since we could not return this electrical item to our supplierThe invoice now totaled $which he paid
It's unfortunate that our customer did not include all these details in his complaintHe also did not mention that he was kept up to date with the progress of the diagnosis and that no repairs were done without prior customer approvalGerman Concepts will continue to strive to assist every single valued customers with their vehicle needs
OFFER:
Initial Consumer Rebuttal /* (3000, 12, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they stated they smelled a burning smell when the tech was working on my car, when asked what the burning smell was they said my gauge cluster, they also tried to charge me for a part they installed that wasn't even bad, only admitting to this after I said this will probably end up in court, the gauge cluster is a thousand dollar unit new from bmw,I thought I was being more than fair offering to go somewhere else and calling us even..even knowing I would have to deal with the burnt guage cluster..they still charged me to take my car away from their shop, I think they owe me
Final Business Response /* (4030, 15, 2015/10/15) */
Contact Name and Title: Mark ***
As stated previously the vehicle was towed to us and had not run since our customer had purchased itThe reason the vehicle did not run was because of an already bad instrument cluster and a bad transmission SMG unitWe removed the immobilizer part that was not needed and we did not charge the customer for that as per our suggestionThe instcluster did fix part of the problem with his vehicle but it did have additional problems as well that were not known until having the cluster replacedThe customer declined further repairs
OFFER:
We have already discounted the repairs for the customer and have not charged him for anything that we did not doThe vehicle did not run when he brought it to us and he declined further repairs and picked it up without noticeWe feel that we have been more than fair and we did spend quite a bit of time in diagnostics and are not offering any additional refund

Initial Business Response /* (1000, 8, 2017/06/02) */
Ms*** dropped/ towed in her car with no appointmentWe told her we would work it in as soon as possible, but we were about two weeks outWe found the vehicle was not running properly due to timing issuesWe got the customers approval to
disassemble the front covers to verify the extent of the damageWe have seen this many times and know there could be more than just a timing chain replacementWe wanted to give the customer the full extent of the job before proceedingWe found the timing chain had jumped timing and also had done damage to the valvesOur estimate range was based off of multiple other jobs we have done with the same issuesWe can not give an exact amount until we remove the cylinder heads and see how many valves are bentWhat we were quoting was not apples for apples to what she got quoted at other shopsThe car needs much more work than just a chain replacementShe called in when the service manager who quoted the job was on lunch breakThe other service advisor gave her a range off the top of his head since she wanted to have an idea of expensesWe pride ourselves on providing quality work at a competive priceUnfortunately Ms*** has chosen to wrongly accuse us when she is not comparing apples to applesWe gave her the option to leave the front covers disassembled to save the other shop the time, but she stated they wanted it all together before startingThe other shop (Midas) called us to ask us the procedure needed on repairing the carWe charged her the time it took to reassemble the vehicle
Initial Consumer Rebuttal /* (3000, 10, 2017/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car has since been fixed for well under *** price tagAnd it was not what was "diagnosed" by German conceptsGerman concepts charged me over *** to do nothing but take my car apart and put it back togetherNo Midas did not ask him how to fix the problemMidas called in and wanted the car back together to ensure all parts will arrive with the vehicleGerman concepts we're gonna charge me over *** to do something that cost me less than *** to repair and tow into placeParts came from Audi and diagnosed by AudiThey are mistaken Midas Towed it
Audi said it had Nothing to do with the timing chainFixed and runs greatSo what exactly did I pay *** for? So that they can take my car apart and put it back together because they misdiagnosed it completely
Final Business Response /* (4000, 13, 2017/06/17) */
I have received MsBarons responseI believe I need to clear up some of the numbers she has statedWe charged a total of *** (not over *** which covered teardown of the front covers, compression test, and reassembling of the vehicleIn tearing down the vehicle, we were already past the half way point of doing a timing chain replacementWe let Ms*** know that based off of our experience, additional work would be needed beyond the timing chainThe chain had jumped more than six teeth on the sprocketAfter doing over chain jumping repairs in the last couple of years, we know the extent of damage that this can causeAny chain that has jumped more than three teeth has always bent valvesWe gave a range of *** to *** (not *** depending on how much valve damage there wasThis was just to advise her that there could be (and more than likely will be) additional damageWe asked the customer to come in to show the damage we had found, but she declinedShe said that she just wanted her car put back together and she was taking it somewhere elseAs stated before, we offered leaving it disassembled to save the other shop and her the labor time to complete the chain portion of the jobWhen she was told that there would be some time to put it back together, she said she wanted to talk to the owner by the end of the day, or she would report us to the Revdex.comAfter getting back to the office later that day, I called herShe did not really want to have a two way conversation, did not let me hardly talk, and hung upAfter she had us run different forms of payment multiple times, we finally were paid the *** and released the vehicle
It is unfortunate that Ms*** has chosen to not be forthright and has taken matters in this directionI have reviewed the labor times of what we have charged and I am confident that we were VERY fair with Ms***I am requesting that Ms*** submit her invoices from Audi's diagnosis, parts bill from Audi, and whatever certified shop fixed it, along with our verification of being fixedIf we were wrong about the additional damage, then I will gladly return the additional hours labor charge to reassemble the vehicle as she has requestedWe have worked hard over the last years of being in business to provide honest and high quality work, at a competitive price
Final Consumer Response /* (4200, 15, 2017/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner is lyingIn fact during our call he did not stop talking to let me speakHis manager told me *** aqnd later did *** Not one time did anyone cal to have me look at the damage
This man and his company are liarsAnd charged prices to take apart and put my car back togetherAnd his remark about the multiple cards was unnecessary and hatefulI don't want anything from this company as they wouldn't know the truthr the truth if it hit himThis company is a rip offI'm sorry I ever tried to work with themThe complaint is enough