On Wednesday August 3rd I brought my daughter's car in had a grinding noise coming from the carAt 4:Dave called me back and told me that front brakes are at rotors were bad need to be replaced next time from brakes are done back brakes are goneBack brakes need rotors and brakes he quoted me $I asked him if he could just do the brakes he said absolutely not rotors need to be done to if we don't get it done here take it to another shop right awayI said go ahead and do the work my daughter gets paid Friday and she will be there to pick up the car Friday morning at a.mThursday morning August 4th I started calling around the same area highest quote was lowest quote was I called back talk to Dave asked why the price was so high? He said the work was already done so why are you askingFriday morning I took my daughter to pick up her car I don't know who is the guy at the front desk was didn't get his namewhen we went in to pay I ask again why is the price so high same answer the work is already done why are you askingAnother customer was in there picking up his car and ask the guy at the desk why they did all the work on his car he only requested them to do part of it but since it was done he decided to pay anyway he seems like a long time clientLater that day my daughter called me and said that grinding noise was still there she took her car back on Wednesday August 10th a.mthey told her that it was the rotors on the front that were rustedI called and talked to Dave at around a.mAugust 10th he told me that it was from their owners they did not do the front they did the back he gave me two quotes I decided to just do the back brakesHe never courted Me prices he told me the front brakes were at a and the rotors were rusted next time they would have to be replaced back brakes needed to be replaced at did not tell me that the sound of grinding would still be thereDave told me that he knows what he said and that he did quote me he pulled up a second called out of my file he knows what he's atI called back at around a.mtalk to Trevor ask for the owner's name Trevor asked me why one of them how could he help me I said I've been helped I would like the owner's name would not give it to me told me he was going to hang up on me cuz I was mad and talking inappropriate I told him I just called and asked for the owner's name he told me about times he could take my information but he could not give out owner's information, I told him I don't want owner's information or phone number I would just like his nameI asked for Trevor's name after asking him what his name was four times he finally told me then I asked for owner's name again same answerI am not upset because we paid for the vehicle I already said it was okay for them to fix itBut me as a consumer I have the right to ask why such a big difference in price I have a right to be answered I mean at least make something up like we are better than them not the work is already done so why are you askingI told Trevor he would be receiving a call from my lawyer and hung up on him
On Wednesday August 3rd I brought my daughter's car in had a grinding noise coming from the carAt 4:Dave called me back and told me that front brakes are at rotors were bad need to be replaced next time from brakes are done back brakes are goneBack brakes need rotors and brakes he quoted me $I asked him if he could just do the brakes he said absolutely not rotors need to be done to if we don't get it done here take it to another shop right awayI said go ahead and do the work my daughter gets paid Friday and she will be there to pick up the car Friday morning at a.mThursday morning August 4th I started calling around the same area highest quote was lowest quote was I called back talk to Dave asked why the price was so high? He said the work was already done so why are you askingFriday morning I took my daughter to pick up her car I don't know who is the guy at the front desk was didn't get his namewhen we went in to pay I ask again why is the price so high same answer the work is already done why are you askingAnother customer was in there picking up his car and ask the guy at the desk why they did all the work on his car he only requested them to do part of it but since it was done he decided to pay anyway he seems like a long time clientLater that day my daughter called me and said that grinding noise was still there she took her car back on Wednesday August 10th a.mthey told her that it was the rotors on the front that were rustedI called and talked to Dave at around a.mAugust 10th he told me that it was from their owners they did not do the front they did the back he gave me two quotes I decided to just do the back brakesHe never courted Me prices he told me the front brakes were at a and the rotors were rusted next time they would have to be replaced back brakes needed to be replaced at did not tell me that the sound of grinding would still be thereDave told me that he knows what he said and that he did quote me he pulled up a second called out of my file he knows what he's atI called back at around a.mtalk to Trevor ask for the owner's name Trevor asked me why one of them how could he help me I said I've been helped I would like the owner's name would not give it to me told me he was going to hang up on me cuz I was mad and talking inappropriate I told him I just called and asked for the owner's name he told me about times he could take my information but he could not give out owner's information, I told him I don't want owner's information or phone number I would just like his nameI asked for Trevor's name after asking him what his name was four times he finally told me then I asked for owner's name again same answerI am not upset because we paid for the vehicle I already said it was okay for them to fix itBut me as a consumer I have the right to ask why such a big difference in price I have a right to be answered I mean at least make something up like we are better than them not the work is already done so why are you askingI told Trevor he would be receiving a call from my lawyer and hung up on him