Brava Retail Management Solutions

Unfortunately The description of the way things happened is missing many important details , so we will be more than happy to explain exactly what happened. From the first moment we made it clear to [redacted] we do not manufacture hardware , and are not responsible for it , we...

only provide a service of ordering for him . 
When [redacted] received the hardware he claimed it is missing a part and insisted it is missing - we spoke to the company that provided him with the hardware and got directly to the person who shipped it out and he insisted it was in the package- even though it is not our responsibility we agreed to compensate [redacted] with Brava credit for buying the missing part out of our pockets since the company would not send another one free .
After not connecting the hardware right and blaming Brava software that had NO PROBLEM WHATSOEVER , we sent a technician to the location FREE OF CHARGE just to see what the problem is after [redacted] insisted everything is connected properly - the technician arrived and again the cable was not connected at all , and the only problem we found was with the internet in the location and we already warned him that if he doesnt get stronger internet there is a very high chance of having issues and problems with the software but he did not take care of this issue that was the only possible problem in his location. 
After doing our best and keeping in touch with him to solve the problem , suddenly he started claiming there is something wrong with the hardware since we did multiple tests on the software and NO PROBLEMS were found , at this point after not answering our calls and emails ,[redacted] decided to just show up in the office and ask for a full refund for the hardware and to disconnect from Brava service - we did tests on the hardware to find the problem and there was absolutely NOTHING WRONG with it and we explained to him the company that sells the hardware will not issue a full refund for a product that is returned WITH NON OF THE ORIGINAL PACKAGING , and that they would charge him a re stocking fee . at this point we were still trying to find a solution and make sure everything works or if he insists to send back the hardware to at least get a refund minus the re stocking fee that is not up to us , and also explained to him that he cannot just leave the box with his hardware in our office but he was extremely rude and refused to co operate or understand at all . after all our attempts to help him and do our best to make sure that even after disconnecting from our service and after all the time and money spent on sending technicians to his location ( that is a service we DO NOT PROVIDE NORMALLY ) only to discover he was giving us wrong information , he ignored our request not to leave his hardware in our office and just left the box with the hardware in our office and left making threats to sue Brava . 
At every step of this case we were giving extra services and special attention  doing our best to take responsibility for issues that have nothing to do with our software - we also paid for shipping his hardware back to him and offered to refund it minus 20% re stocking fee and he still refused . 
Again to make it clear: there was nothing wrong with the software at any point , the hardware worked 100% fine when we tested it in our office , and the hardware he is asking a full refund for was returned without the package and was left in our office despite our requests not to leave anything there - and we of course paid for shipping it back to him . we were willing to do anything to get his system to work , and when he refused to co operate we also did everything we could to explain the situation and get him the highest refund possible but the only thing he was interested in was making threats and refused to take any responsibility for returning the products just lying in a box . 
We are extremely sorry it didnt work out for him but with all do respect there was nothing wrong with the software ,we did more than any company would do to solve his issues and assist him , and we cannot issue a full refund for a product that is returned in that fashion - only with the original package .

Review: we purchased a system and software through BRAVA retail management solutions.However, between the terminal hardware and the software at the point of sale location, the system was not operating. We gave it a tried but every day for 12 days we lost about 6 customers were we could not process the sale, sales are on the avg. of 100 US dollars, we lost close to $7200. We continuously talked to Brava staff about our daily issues, until we finally decided to return the equipment and stop the service from Brava. At this point Brava is not willing to compensate the cost of the equipment. IF it does not get resolved in the next 3 days or so we will file a claim against Brava.Desired Settlement: In order for us not to move forward with a claim of our losses, we simply want to move on, we are only asking for the hardware cost to be refunded. Plus additional costs for a non-wifi system and cables missing from original box, refer to attachment of those costs.

Business

Response:

Unfortunately The description of the way things happened is missing many important details , so we will be more than happy to explain exactly what happened.

From the first moment we made it clear to [redacted] we do not manufacture hardware , and are not responsible for it , we only provide a service of ordering for him .