BRAVADO GROUP Reviews (%countItem)
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BRAVADO GROUP Rating
Address: 7942 Cluny Ct Ste B, Springfield, Virginia, United States, 22153-2810
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+1 (571) 363-3043 |
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The house I grew up in (& living) caught on fire 6/7/18 & all of our belongings were sent to different companies for cleaning & restoration, etc. For 2 months no one could find ANY of my (20+ pairs) shoes. I ended up figuring out that Bravado took it off the site to their warehouse & boxed everything up with the furniture since the shoes were already boxed. They were initially suppose to contact us BEFORE wrapping everything up so we can make sure everything was ok, which they never did. After calling them many times, they pulled half of my shoes out for me to pick up but for some reason, decided to put the other half back. It's been 2 weeks now that they have given me the run around & seem to REFUSE to get the rest down for me to come get. I called & asked what the hold up was & some receptionist was extremely rude & said "well you were told to grab what you'll need the day of the fire & the rest will be taken" -clearly she has never had anything of this sort happen to her, because my first reaction when my house burnt down wasn't to get my shoes out especially when I'm told that the house is condemned & we can't go in there without a fire dept on site; Another receptionist was extremely rude to my fiance & once he told her that we will be there tomorrow to pick it up, she said that they "can't find my shoes & will keep losing them" So now, not only am I disgusted with this business's customer service, but I feel like my belongings, that I worked hard for & paid for, is being kept away from me. They have pictures of the shoes in their system. I feel as if I'm being pushed to the side because I'm not paying out of pocket for their business, they can just treat me like my situation isn't important. And when I spoke to the owner's wife Valentina about it, it's almost like she was siding with her rude receptionists. I'm really disappointed that there's business owners out there that have NO empathy for people. I can't imagine how the people with worse situations then me are going through.
The issue was resolved-shoes were found and returned on 09/12 before we even received this complaint. We work only with insurance companies and treat all the customers the same way. We follow strict insurance policies and guidelines. All insureds are informed before they pack out to take the items they need (by insurance adjusters and our crew).
Most of the time the items are stored off-site and there is no access to the items afterwords.
We happen to store the items directly in our warehouse and were able to work with the insured's daughter and accomodate her request to pull multiple pairs of shoes. Due to the nature of our service (emergency) our crews are most of the time are out in the field, and we explained that we will have to pull all the boxes down to sort and locate the shoes once the crews are available. We are assisting multiple customers that are going through similar situations (fire, water damages) that require immediate assistance and this work takes priority.
We were originally able to locate 10+ pairs of sneakers, but customer wanted other pairs of sneakers which we had been mislabeled and it took us some time to locate.
We were never rude, and I am very surprised to receive this complained as we went beyond the normal/standard process (according to insurance guidelines) in order to return sneakers to insured's daughter. I have asked them to respond to you as well to inform the shoes were found. Please close the complaint.
Thank you,
Bravado Group
9/18/18
The house I grew up in (& living) caught on fire 6/7/18 & all of our belongings were sent to different companies for cleaning & restoration, etc. For 2 months no one could find ANY of my (20+ pairs) shoes. I ended up figuring out that Bravado took it off the site to their warehouse & boxed everything up with the furniture since the shoes were already boxed. They were initially suppose to contact us BEFORE wrapping everything up so we can make sure everything was ok, which they never did. After calling them many times, they pulled half of my shoes out for me to pick up but for some reason, decided to put the other half back. It's been 2 weeks now that they have given me the run around & seem to REFUSE to get the rest down for me to come get. I called & asked what the hold up was & some receptionist was extremely rude & said "well you were told to grab what you'll need the day of the fire & the rest will be taken" -clearly she has never had anything of this sort happen to her, because my first reaction when my house burnt down wasn't to get my shoes out especially when I'm told that the house is condemned & we can't go in there without a fire dept on site; Another receptionist was extremely rude to my fiance & once he told her that we will be there tomorrow to pick it up, she said that they "can't find my shoes & will keep losing them" So now, not only am I disgusted with this business's customer service, but I feel like my belongings, that I worked hard for & paid for, is being kept away from me. They have pictures of the shoes in their system. I feel as if I'm being pushed to the side because I'm not paying out of pocket for their business, they can just treat me like my situation isn't important. And when I spoke to the owner's wife Valentina about it, it's almost like she was siding with her rude receptionists. I'm really disappointed that there's business owners out there that have NO empathy for people. I can't imagine how the people with worse situations then me are going through.
The issue was resolved-shoes were found and returned on 09/12 before we even received this complaint. We work only with insurance companies and treat all the customers the same way. We follow strict insurance policies and guidelines. All insureds are informed before they pack out to take the items they need (by insurance adjusters and our crew).
Most of the time the items are stored off-site and there is no access to the items afterwords.
We happen to store the items directly in our warehouse and were able to work with the insured's daughter and accomodate her request to pull multiple pairs of shoes. Due to the nature of our service (emergency) our crews are most of the time are out in the field, and we explained that we will have to pull all the boxes down to sort and locate the shoes once the crews are available. We are assisting multiple customers that are going through similar situations (fire, water damages) that require immediate assistance and this work takes priority.
We were originally able to locate 10+ pairs of sneakers, but customer wanted other pairs of sneakers which we had been mislabeled and it took us some time to locate.
We were never rude, and I am very surprised to receive this complained as we went beyond the normal/standard process (according to insurance guidelines) in order to return sneakers to insured's daughter. I have asked them to respond to you as well to inform the shoes were found. Please close the complaint.
Thank you,
Bravado Group
9/18/18
The Bravado Group was referred by my insurance company to repair damage to my home. It will be almost a year, and they have not completed the work. They took a deposit of half the money back in March. I have not heard from them since. I contacted the POC at Brightserve regarding the work not being completed, and I have not heard from them either. My next step is to file an additional complaint with an a Consumer Protection Agency, and to seek legal counsel against this company if the matter is not resolved.
We spoke with customer and scheduled to complete carpet instalation on 8/10 per customer's request
The moneys received were 50% deposit and more than half of the project (everything but carpet).
Customer had limited availability and we were having hard time scheduling the work
The Bravado Group was referred by my insurance company to repair damage to my home. It will be almost a year, and they have not completed the work. They took a deposit of half the money back in March. I have not heard from them since. I contacted the POC at Brightserve regarding the work not being completed, and I have not heard from them either. My next step is to file an additional complaint with an a Consumer Protection Agency, and to seek legal counsel against this company if the matter is not resolved.
We spoke with customer and scheduled to complete carpet instalation on 8/10 per customer's request
The moneys received were 50% deposit and more than half of the project (everything but carpet).
Customer had limited availability and we were having hard time scheduling the work