Bravado International Group, Inc.

Review: I ordered [redacted] deluxe edition and I was suppose to receive two bonus songs [redacted] and [redacted] sent digitally but I never received them. I've checked my email box and spam folder and the links aren't in there. I've told the business that I never received them and they keep giving me the run around.Desired Settlement: I want the two bonus songs [redacted] and [redacted] that were suppose to be included in my order.

Business

Response:

Ms. [redacted] was resent the download link to her bonus music on 6/15/15 and was asked to confirm receipt of the email as well as confirmation that she was able to download her merchandise. Though I have not receive a reply back from Ms. [redacted] our system shows that the two tracks were downloaded successfully. Please see the attached email string between Ms. [redacted] and myself as well as a screenshot showing that her merchandise was downloaded successfully. Sincerely,[redacted]Customer Center Manager

Review: Order number: 67047154

Return item number: [redacted] U.S.P.S. tracking number: [redacted]

Mar-04-2016: My American Express credit card was debited $51.19 to purchase a Tee-Shirt, Bravado.

Mar-14-2016: My American Express credit card was debited $6.80 in postage, to the United States Postal

Service to return the Tee-Shirt at my cost.

The Return / Exchange Form states that my credit card will be debited $6.99 if I use “Bravado’’ returning shipping label, which I did not.

Mar-+18-2016: Bravado issued a credit back to my American Express credit card in the amount of $43.30. I have no idea why I didn’t receive a full credit, after all, I followed “Bravado’” return policy, and I have no idea how they arrived at a sum of $43.30.Desired Settlement: I expect nothing less than a credit in the amount of $66.19,

$8.20 which is the difference of the correct credit and the credit issued.

$6.80 [the amount of postage paid to return the shirt].

$51.19, the cost of the shirt, which resulted in the ultimate inconvenience, having to expense the shirt, and return the shirt.

To be removed immediately from the mailing list.

A sincere letter of apology.

Business

Response:

Revdex.com spoke with the business. This remaining part of this refund will be process today and this customer will be removed from the mailing list.

Review: I purchased a pre-release [redacted] album package from the [redacted] store on the website http://frankturner.shop.bravadousa.com Two digital downloads are included in this order:[redacted] - [redacted] Get Better [redacted] - [redacted] The Next Storm MP3The downloads are advertised as being available on 6/16/2015. The download links do not work. The customer service department is ignoring my emails.My order number is [redacted].Desired Settlement: Deliver the digital downloads.

Consumer

Response:

Revdex.com spoke with the customer who indicated he had received the download and the complaint is resolved.

Business

Response:

Dear Mr. Fuller,I sincerely apologize that you have been having issues downloading your [redacted] merchandise. I have reset your downloads and resent an email with the links to follow to retrieve your downloads. If you still have trouble downloading your music please visit [redacted] for assistance. Also, please note that our digital downloads cannot be downloaded through a mobile device ([redacted], etc). As always please feel free to contact customer care at 1-866-667-4478 and we will be happy to walk you through the download process.Sincerely,[redacted]

Review: Item was ordered last April 2015 , For the Deluxe Version of the [redacted], With Bravado Merchandise Order # [redacted], was continually told the item was on back order.

Finally this Feb the company said they could not full the order and would refund my money.

The trouble is the Credit Card I used was Gift Card that expired in July 2015, and the account is no longer active. I spoke with the Bank who controls this card, they cannot retrieve any info on it, and told me there is no way I could access any refund applied to it.

As a result I have yet to receive my order or a refund for my order totaling $64.28

Can you help?Desired Settlement: I would like a gift card or a check sent to me in the amount of my purchase of $64.28

Or a Store Credit of $100.00 for my time trying to resolve this matter.

Review: Purchased Beatles “On the Ed Sullivan Show” wall art on December 21, 2014. Order Number: [redacted]. Credit card was charged $243.96 on January 2, 2015. We were told that delivery would take 8 – 10 weeks. It has been over 13 weeks and we still have not received the item. We have called four times. They continue to tell us that the product is not shipped from their warehouse and that they have not heard back from their vendor. We first contacted Bravado on March 4. Here are the details of the other three phone calls:

3 /16: Spoke to [redacted]. She talked to her supervisor. Supervisor is supposed to request an ETA from vendor. An email will be sent to [redacted] when they hear back.

3/17: Spoke to [redacted]. He said that an ETA was requested on March 4, in addition to the one that [redacted] requested on March 16. They are still waiting to hear back from the vendor. I asked for the vendor’s name so I could call them directly, but he could not see the vendor's name on his computer. He said he could continue to "pesker" his supervisor until he can find out more information. He will also request another ETA to be issued and email [redacted] with the results. I was advised that this may take a little longer than 24 hours.

3/25: [redacted]: He said that they have not heard back from the vendor and that he would talk to his “manager’s manager.” I told him that I would file a complaint with the Revdex.com if I do not receive a call back today by 4:30 p.m. Central Time. I did not receive a phone call.Desired Settlement: My desired outcome is to have the Beatles “On the Ed Sullivan Show” wall art delivered as soon as possible with the greatest care (since it is very fragile).

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Bravado International Group, Inc. regarding complaint ID [redacted].

Regards,

Review: I ordered an item from the Bravado company on September 25th of 2013 and when I ordered the item it did not say that it was on back order or give details that there would be a delay in shipment because of that. I have contacted them several times with the same response of it was on back order, they were waiting for a truck to come in, and the last response I received was that they had contacted the client to see what was causing the delay and was told I would be contacted when they received a response or wait until the item shipped. I was expecting the item to arrive within three weeks of ordering, and when I didn't I called and was told it would be 4-6 weeks before they would be able to ship it and it is now 3 and a half months since I ordered it and it should not be taking this long. I am beginning to doubt I am even going to get the item. The item is the [redacted] Gold Believe Shoe Necklace.Desired Settlement: I would like to know what is causing the delay and not a response of contacting me when they know what is going on. I want to know what the problem is from someone who knows what is causing the delay. And I would also like to know when I can expect the item to ship, or an estimate.

Business

Response:

[redacted],

Thanks again for your order from the [redacted] shop. We apologize for the delay on your backordered item. The Sneakers Necklace is currently on its way to us, the delay was caused because the item came directly from [redacted] tour merchandise group and the tour just ended last month. Since the item is now being shipped to our warehouse, I would expect your order to ship out next week sometime. Due to your delay, I went ahead and removed your shipping fee, and upgraded your shipment to [redacted] so that it will arrive to you faster. Thanks again for your patience in this matter. Please let us know if you have any further questions or concerns regarding this order.

Thanks,

Customer Service

This company is awful, don't order anything from them. I placed order weeks in advance called on it 3 times, they made promises and never did what they said they would do. Then I was stuck returning and still don't have a credit. They are unethical and the worst service would never order from them again! Save your money.

Review: I ordered a [redacted]s concert tshirt from the bands website. All their merchandise is handled by Bravado. I received the wrong shirt. I contacted customer service, and was asked to send them a picture of the shirt that I received, and they'd try to remedy the situation. I never heard back. I contacted them again, and was told that my issue had been forwarded to management, and they'd get back to me. Again, I got no further response. I emailed them again, demanding an answer from management, and I threatened to take the matter to the Revdex.com. Again I was told it had been forwarded to management. By this point, it was past the 30 day limit on returns, so I'm stuck with the wrong shirt.Desired Settlement: At this point I want my $25.00 back. I'd love to actually get the shirt that I ordered, but since they seem unwilling to rectify the problem, I want a full refund.

Business

Response:

Thank you for contacting Delivery Agent. Upon reviewing the order it does appear as if we are still out of stock of the shirt that was originally ordered. I have processed a refund of $32.64 and it should be processed back to your PayPal account in 3-5 business days. Sincerely,[redacted]

Consumer

Response:

Sorry I didn't respond quickly. The complaint has been settled to my satisfaction. I received a full refund. Thank you for your help.