Bravado International Group

At this time, I have been contacted directly by Bravado International Group regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Hi ***, Bravado USA has contacted me but they were responding to one of my earlier emails, requesting the 15% discount that I never received They have since refunded me the initial 15% but I still want the difference from the marked down sales price, $and $at 60% which they should honor Had I just returned the items and repurchased them, I would have gotten those prices Please keep trying They have yet to contact me in reference to my Revdex.com complaintI don't know if this will help but you might stand a better chance of reaching them with this info: The email was sent from this address: [redacted] Other phone numbers provided: [redacted] Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted
directly by Bravado International Group regarding complaint ID ***, however my complaint has NOT been resolved because:
I was contacted and told to expect more communication by Friday 9/**, however I never heard back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Bravado International Group has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Bravado International Group regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by Bravado International Group regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 
Hi [redacted], Bravado USA has contacted me but they were responding to one of my earlier emails, requesting the 15%...

discount that I never received.  They have since refunded me the initial 15% but I still want the difference from the marked down sales price, $10 and $23.99 at 60% which they should honor.  Had I just returned the items and repurchased them, I would have gotten those prices.  Please keep trying.  They have yet to contact me in reference to my Revdex.com complaint. I don't know if this will help but you might stand a better chance of reaching them with this info: The email was sent from this address:  [redacted] Other phone numbers provided:
[redacted] Thank you, [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Bravado International Group has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

At this time, I have been contacted directly by Bravado International Group regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 I have been contacted by two different people but both have told me that someone else will contact me to resolve the issue but that has not happened.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by Bravado International Group regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 
Hi [redacted], Bravado USA has contacted me but they were responding to one of my earlier emails, requesting the 15% discount that I never received.  They have since refunded me the initial 15% but I still want the difference from the marked down sales price, $10 and $23.99 at 60% which they should honor.  Had I just returned the items and repurchased them, I would have gotten those prices.  Please keep trying.  They have yet to contact me in reference to my Revdex.com complaint. I don't know if this will help but you might stand a better chance of reaching them with this info: The email was sent from this address:  [redacted] Other phone numbers provided:
[redacted]
[redacted]
[redacted] Thank you, [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I made another attempt to email Bravado, and this time, with the help of customer service agent, I was successful in getting them to refund me difference.  So my case has been resolved, and the complaint can be deleted or closed.  Thank you.
 
Sincerely,
[redacted]

At this time, I have been contacted directly by Bravado International Group regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 I was contacted and told to expect more communication by Friday 9/**, however I never heard back...

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: We placed an order for our daughter birthday and this company failed fo deliver product and now her birthday is over and she was so upset about not receiving her items ,shes 12 years old and now has a bad memory of this particular celebration . NO GIFTS received total embrassment for all of us in the family and freiends .Desired Settlement: We request a full refund our money from this company ...............$132.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, They sent us a email and will issue a full refund of our money

Review: On 7/*/15 I ordered two t-shirts from Bravado for the Rolling Stones Zip Code Tour. This was purchased after the concert. When I placed the order there was no indication that this was a "pre-order" and by all indications on the website my order would ship in the next 2-3 business days. After completing the purchase I received an email with my receipt for $108.10 saying the shirts would ship on 7/**/15. On 7/**/15 I sent an email to customer service asking why my t-shirts had not shipped and I did not receive a response. On or around 7/**/15 I called the customer service number which is when they informed me that my order was actually considered a pre-order and they didn't actually have the merchandise from the manufacturer yet. I advised that I was never informed that this was a pre-order since this was AFTER the concert. When asked why they charged my credit card before they sent me the merchandise, again they said this was because it was a pre-order and was customary. Per the customer service person the order was supposed to ship on 7/** but they didn't have the merchandise and they now had a ship date of 7/**. On 7/** my order had still not shipped so I called again and was told that I was given incorrect information, that they were actually supposed to ship on 8/**15. On 7/**/15 I finally received a response back from my original email inquiry that had a NEW ship date of 8/*/15. Today is 8/**/15 and my order has still not shipped. My credit card has been charged for 45 days now and I do not have any merchandise. If I didn't actually really want the t-shirts I would just dispute the charge on my credit card and decline the whole order.Desired Settlement: I would like my merchandise that I already paid for and I think that the total purchase price should be reduced by at least 25% for the lies and hassle.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Bravado International Group has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On 7/**/15, I placed an order for a Rolling Stones onesie, order #[redacted] and my bank acct was debited $37.69. About a week or so later, I received a "Survivor" bandana from Bravado USA. I sent multiple emails to them, all of which went unanswered. I then filed a complaint through [redacted] and quickly received a response indicating that Bravado USA would be refunding my money. That was just over a month ago and I have yet to see a refund. I have also tried to reach Bravado USA by phone but no to avail (no one ever answers).Desired Settlement: I would like my money refunded ASAP.

Consumer

Response:

At this time, I have been contacted directly by Bravado International Group regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I was contacted and told to expect more communication by Friday 9/**, however I never heard back

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Bravado International Group regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I have been contacted by two different people but both have told me that someone else will contact me to resolve the issue but that has not happened.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I place an order on the internet using my debit card. They charged my debit card for the purchase and the shipping. I waited over a week and the order was still "processing". I emailed them, and their response came the following day. They claim to have emailed me the day after my order was placed notifying me that I needed to "Verify my billing information". I did not receive this email, which is unusual because I received both their confirmation email and their response to my inquiry 8 days after my purchase. When they responded to my inquiry, they said they had cancelled my order because of my failure to respond to their previously sent email.

THIS IS WHAT I AM COMPLAINING ABOUT:

In the response to my inquiry, they said they wanted further information to verify my billing information, and requested that I fax them the front and back of my drivers license and debit card. I have never before had to do this for any internet purchase. I was able to provide all of the required information on their website to make the purchase, and they were able to charge me for it. I do not see why they needed to verify my information. Now, the value of the purchase was held from my card for almost an entire week after the initial purchase. I noticed it was removed *the same day* that I sent them my complaint about their long processing.

I think this business is up to something funny. If not, they are treating potential customers that are willing to drop a pretty penny on their merchandise very poorly. I am outstandingly unsatisfied with this.Desired Settlement: I would like to be able to purchase the item I originally requested at the original list price I paid for it. I will not provide a fax of my debit card and license for verification. I would also like an apology for the terrible customer service, notification, and overall poor handling of my order. I may not be a returning customer, but if this can be rectified at least I will purchase this one item.

Review: I placed my order on Dec. **, 2015 for three items from the website, [redacted] after seeing a tweet/advertisement, promising free shipping plus 15% my entire order if I spent more than $75 before Dec. **, 2015. Well, my order total came out to $109.70 which met the requirements to qualify for the 15%, which was never applied to my order. Recognizing that I did not receive the 15% discount, I emailed the Bravado USA only minutes after placing my order, requesting that they credit back the 15% that was owed to me. I told them that had it not been for that tweet/advertisement, I wouldn't have even known that these items were for available, let alone on sale. So it was the ad that drew me to Bravado USA's site in the first place. I took a screenshot from my iPad of advertisement and attached it to my email. Since then, I have contacted Bravado USA three more times, sending another email and even tried phoning. One phone number, I was told there was a network error and was disconnected. I have yet to receive a response. To make matters worse, today, I learned that my items are currently on sale. My Mariah Carey Snow Globe went from $25 to $10 and my Mariah Carey Merry Christmas II You Deluxe CD Box Set was reduced from $59.98 to $23.99. Again, I tried phoning them with a different phone number, but Bravado USA was closed today, Dec. **, 2015.Desired Settlement: I have reviewed your Return Policy, and other than the "$6.99 restocking fee unless we are in error" which I should not be held accountable for since I wasn't charged the right amount, there is nothing there to restrict me from returning the items for a full refund. I thought about returning both these items for a refund and repurchasing them but it would be much easier for both parties, minus the hassle and cost of shipping, restocking, and processing, if Bravado USA would honor a price adjustment for me.

I would like a price adjustment on the following items:

1) Mariah Carey Merry Christmas II You Deluxe CD Box Set - from $59.98 to $23.99

2) Mariah Carey Snow Globe - from $25 to $10

My new order total should be ($10 + $23.99 + $20 Mug) = $53.99 plus tax. So please credit me back the difference from the $109.70 that I already paid. $109.70 - ($53.99 + Sale tax for $53.99) = The Difference/Reimbursement

Consumer

Response:

At this time, I have been contacted directly by Bravado International Group regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Hi [redacted], Bravado USA has contacted me but they were responding to one of my earlier emails, requesting the 15% discount that I never received. They have since refunded me the initial 15% but I still want the difference from the marked down sales price, $10 and $23.99 at 60% which they should honor. Had I just returned the items and repurchased them, I would have gotten those prices. Please keep trying. They have yet to contact me in reference to my Revdex.com complaint. I don't know if this will help but you might stand a better chance of reaching them with this info: The email was sent from this address: [redacted] Other phone numbers provided:

[redacted] Thank you, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I made another attempt to email Bravado, and this time, with the help of customer service agent, I was successful in getting them to refund me difference. So my case has been resolved, and the complaint can be deleted or closed. Thank you.

Sincerely,

Review: I ordered a [redacted] hat for my Niece's Birthday present back on June [redacted], I ordered and paid for it online. The web-site said it was a pre-order but had an expected ship date of July [redacted]. The order number is [redacted]. The product number is BGCHJU14BTAO. I got an order confirmation email from them and have been watching it's status ever since which remains at status-"processing". Several times in July the expected ship date changed and never did anyone call to let me know. Each time I've called for a status update the Customer Service Rep's assured me it would arrive within a couple of days. My niece's birthday was on July [redacted] and I wanted to make sure it would be there on time. Finally after several calls, one rep (who I don't have the name for) told me that it wouldn't make it my her birthday but should arrive the day after on the [redacted], so I purchased a different hat from them and had it rushed out so she would have something on her birthday and get this one late. I continually checked on the original order and have called too many times to mention. In September I spoke again with a CSR who told me it should ship within two days and I asked to speak with a manager. I spoke with [redacted], a night manager on 09/**/13 who said she would contact the manufacturer and see if she can't get me some better estimate of time than the standard "two days" response, she swore to me she would get back to me by phone as early as the next 48 hours and as late as the next two weeks with a real answer on when I could expect it. [redacted] never called me back, I called three weeks later and tried to speak with her, I was told she was in a meeting and would call me back "within a day". Again the CSR I spoke to apologized for the delay and that [redacted] hadn't already called me back, this was on 10/**/13. [redacted] still has never called or sent an email. 10/**/13 I called again, and spoke to [redacted] who said she got an email back from the manufacturer that day saying it should be in within the week and I should expect it by the middle of the next week (Wednesday 11/** or Thursday 11/**), she also said she'd upgrade my shipping to 1 day for free. I let her know that I'd been patient enough and if it didn't come when it was supposed to this time I'd go to the Revdex.com on Friday 11/**. Today is 11/**, the package never showed, the status still says "processing" and I called and spoke to [redacted] again who again apologized and explained that the best she could do is call the manufacturer again, she offered me a refund and I explained that I didn't wait 4 months, 1 week, and 2 days to just get my money back and have to explain to my Niece why I couldn't get what I promised her for her birthday. I want my product. I let her know I would be filing this claim with the Revdex.com. On the positive side, I can say that everyone I've spoken to has been understanding and polite. However, I still have not received my product and keep getting the same answers as the previous time I called and I've been kept in a holding pattern for too long. That's just bad business.Desired Settlement: I want the product I ordered. I think it's ridiculous of them to only offer me my money back, at this point I've waited in excess of four months for something that, by their own claims should have been delivered six days after I originally ordered it. It was purchased as a present and because it was late I told my Niece (who it was for) that it was coming and the last thing I want to do is disappoint her more. I don't want a refund-I want my product. I've been much more than patient and Bravado needs to know they can't do business like this.

Consumer

Response:

Looking at my November bank account statement they refunded 37.62 to my account on 11/** without contacting me at all. As I stated in my complaint I wasn't seeking a refund after 5 months of waiting patiently for my product to show up, a refund is not what I wanted, I wanted my product. Nothing has been resolved from my perspective. At this time, I have not been contacted by Bravado International Group regarding complaint ID [redacted].

Sincerely,