Bravo Chevrolet Cadillac

Bravo Chevrolet Cadillac cares about all our customers and
their familiesWe’re aware of how inconvenient it is anytime a vehicle
experiences a breakdownTo help protect these vehicles from needing major
repairs we recommend servicing these vehicles on a periodic basisWe also
recommend a thorough multi point inspection every time a maintenance service is
performedThis inspection helps identify any potential concern and can be
bought up to the customer’s attention before it becomes a problem
Mr*** was advised six years ago, that his vehicle was
leaking oil see invoice# *** dated April 30, He was again advised of
the leak in see invoice# *** dated March 22, this fluid leak was
found during a multi point inspectionMr*** was made aware of this finding
on March 22, We provide our customers with our findings not only on their
inspection report but also on their invoice
Mr*** is aware that his vehicle requires
maintenance to be performed at least once a yearUnfortunately we have not
serviced this vehicle here for over two yearsBravo Chevrolet Cadillac was
never made aware of any customer concerns by Mr*** in the past months
We do apologize that we were busy at the time, and we’re truly sorry for not being
unable to work on Mr*** vehicleThe responsibilities for any repair that
this vehicle requires are Mr***s and not Bravo Chevrolet

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
The so-called leaks that Bravo identified (during a routing service) DID NOT exist, until they "discovered" themI still maintain that they caused the leaks and I have spent months dealing with the leaks that THEY CAUSED
They can make all the disclaimers they want, but the fact remains that they kept my car for more than hours, didn't bother to look at it AND didn't bother to call (like they said they would)I find it very difficult to believe that they were too busy to make a simple phone callSo much for Customer Service!
The only reason I even considered taking my car back to Bravo was because it was an emergency situationThe car was overheating, and the overheating was because of the leak that only occurred because of a routine service they conducted on my car.
Consumers should think twice before they take their car to Bravo for repair! If you take your car to Bravo, you could be facing months of problems (caused by their "repairs"), AND poor customer service!

Our body shop has been in contact with the customers. Both units are ready to be picked up, they are supposed to be here today to take delivery of both units. Sorry for the delay, both units has extensive damager.
Mike A[redacted]
GSM
Bravo Chevrolet Cadillac

Mr. [redacted] was asked to bring his vehicle,2014 Hyundai Santa Fe, in for our body shop to inspect it so we could address his concerns he decided to trade it in at a dealership in Arizona.  the cancellation of his extended service contract was processed on the 21th of July. When...

there is a lien on the vehicle the refund is forwarded to the lienholder, they in turn apply it to the balance of the loan. Since the vehicle was traded in another state as soon as that dealer sends the payoff to that lienholder they will in turn refund the customer with any overage.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In addition to the $150.00 refund offered via email on Sat, July 25th 2015, I now anticipate a full refund in the amount for $500.00 as mutually agreed upon by Mike A[redacted], general sales manager of Bravo Chevrolet/CAD, Las Cruces, NM 8805.
Regards,
[redacted]Monday, July 27th 2015. 4:15pm MST

Thank you for the quick response. I have attached documents that I believe match what was requested in order to move forward. If there are any questions, please don't hesitate to request additional information.I have also filed a complaint with the NM Attorney General. They are currently awaiting my...

instructions before pursuing or closing the complaint, contingent upon Dealer resolution from complaint. I have attached my limit of documents, it isn't allowing me to attach NM Attorney General Complaint, which also includes photo evidence of windshield leak and water spot growing. I have video proof, too, if that is something Revdex.com wishes to view.I look forward to hearing from you.Regards,Eric *. B[redacted]

We did address the customers concerns when he first arrived.  We offered to fix all his concerns but he informed us that he wanted to consult legal recourse. We received a letter from the AG addressing his concerns at which point we requested to have the vehicle inspected. The customer decided to trade the vehicle without giving us the opportunity to resolve the AG concern.  The AG has closed the case and we consider it resolved

9-5-2014
Response to Revdex.com complaint ID #[redacted]
We at Bravo Chevrolet take great pride in servicing our
customer’s vehicles and providing superior customer satisfaction.  
So we were shocked to receive this complaint from Mr. [redacted];
since the last time Mr....

[redacted]s Cadillac was in for any service was 29 MONTHS
ago. This invoice #[redacted] is dated 03-22-2012, in which we performed interior
trim repairs, an oil & filter service, with a multipoint vehicle
inspection. On this inspection the technician took note that there was an oil
leak, and a coolant leak from the vehicle. Mr. [redacted] was made aware of our
technicians findings during this inspection. He was also given a copy of this
inspection and we noted on Mr. [redacted]’s invoice.
We are truly sorry we were extremely busy and could not
inspect Mr. [redacted]’s vehicle in a more timely fashion. But it would not be fair
for our customers if we BUMP one aside and put one vehicle ahead of another. We
always want to be honest and fair with all our customers.
Bravo Chevrolet Cadillac cannot be held responsible for a
vehicle that is ten years old or we have not serviced in almost 3 Years.

Complaint: [redacted]
I am rejecting this response because: They tell you they are going to do something, or "look into something" and then they don't follow through and you won't hear from them. Based off my previous experience with Bravo, they can say the refund was "processed", but I have yet to have any evidence of such, except word of mouth. However, they have told me many things just to get me off the phone or out of the dealership, so I suppose that doesn't mean much to them.The vehicle was traded in without being examined by Bravo Chevrolet because they were dragging their feet with my original Revdex.com Complaint (ID:[redacted]). The 2014 Hyundai Santa Fe Sport (Previous Revdex.com Complaint ID:[redacted]) I purchased from them had the electrical system short out completely. With a pregnant girlfriend driving that vehicle when it happened, the safety that Bravo ignored could no longer be ignored.On my last contact with the dealership, Patrick E[redacted] SPECIFICALLY told me (during a face to face conversation) that they could no longer speak with me since I had inquired about my options with an attorney, he then stood up and walked away from me; I hadn't even retained an attorney, only spoke to free Student Legal Aid at NMSU regarding my options.It is coming up on 4 weeks since I first made true contact with Bravo regarding this issue and spoke directly to Felipe M[redacted] where he assured me this would be completed right away. Since July 13 I have called and left multiple messages and emails, which none of them have been responded to. This company appears to care very little about consumers after the sale has been made, going so far as to tell you one thing and then you don't hear from them again, even after following up. Example: On July 13, I spoke with Felipe M[redacted] about my previous complaint and refund. He then requested that I send him a proposal via email; I took down his email exactly as he told me, as I very much wanted him to look over this proposal ([redacted]) for the loss I took on having to trade the vehicle in to a different dealership (claiming he would speak to the owners); THAT WOULD BE THE VERY LAST TIME I WOULD SPEAK WITH ANYONE FROM BRAVO. Felipe didn't even respond to the proposal I sent him.  They don't return phone messages or emails; they don't follow through on promises to customers.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com of New Mexico
7007 Jefferson St NE #A
Albuquerque, NM
Complaint #[redacted]
I emailed  Mr . [redacted] on Saturday an offer to assist him  on the Kia that he purchase from us. He agreed to an additional $150. When you receive his approval that that will complete and end this we...

will send him an additional check in that amount. Please let me know as soon as you receive his approval.
Thank you for you help
Mike A[redacted]
Bravo Chevrolet Cadillac

Complaint: [redacted]
I am rejecting this response because:The matter may be closed on Bravo's end, but I, being the customer, have yet to receive my resolution. Therefore, this matter is being rejected.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We offered the customer to fix the issues, 1) reseal windshield and/or replace the windshield along with repairing the turn signals, hazard lights and detail the vehicle 2) we would appraise his vehicle for trade on a different vehicle. The customers response was to buy back vehicle stating it was within the state 15dy/500 mile statute. The statute states that if a vehicle is inoperable(not running) the dealer will take back or give the customer to option to fix if they would like to keep it. The customer took his vehicle to have it inspected by an independent body shop, which he states had prior damage that was not disclosed to him. New Mexico state requires we disclose known damage if it exceeds 6% of the selling price which was 17600. His appraisal from his shop was 2751.35 with a windshield replaced and installed. We contacted NM Attorney General and requested that we have the chance to inspect the vehicle by our own body shop.  I was informed today that the customer has traded the vehicle in.