We received a letter from the Revdex.com in regards to one of our customers, [redacted]. Per the letter from the Revdex.com, [redacted] is requesting...
replacement of a defective Extractor Spring.[redacted] contacted us via email about an issue with one of the three extractor springs he recently purchased. Our customer service department promptly responded to his email and requested a picture of the spring. [redacted] provided this information. Our customer service representative responded to [redacted]'s concern and inquired further about the issue. Further correspondence revealed the part was not installed or tested by [redacted]. A replacement was requested based on appearance not function. When our customer service representative asked [redacted] to install and test the extractor spring to determine if there was a defect, [redacted] advised he would not test it if it didn't look right. Our customer service rep sent [redacted] a return authorization form to send the extractor spring back for inspection. We have not yet received the extractor spring back for inspection.Bravo Company USA strives to assist and address customer concerns. As a resolution to this concern, we have sent a replacement spring, at no cost, to [redacted].I have included the email correspondence below for your review.Sincerely,
[redacted]Bravo Company USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.BCM failed to read the complaint once again. BCM clearly just copy and paste their response to the Revdex.com review. And once again like the complaint indicates calls myself indirectly a criminal. I have explain how the product was added to the shopping cart. Please read the complaint fully before responding.
Regards,
[redacted]
Hello,
[redacted] submitted two separate orders through our website. The first order (see attached) was placed at 1950L (7:50PM CST) and the second order was placed at 2003L (8:03PM CST). There is no way for our system to automatically duplicate an order and charge his credit card. Brian...
contacted us regarding his duplicate order after both orders had shipped out to him. We corresponded stating that would accept a return once he shipped the items back to us. As he was opposed to have to pay to ship the items back to us we sent him a prepaid return label. We received the items back at our facility and credited his card the full amount of the products. We did not credit back the shipping charge as shipping is non-refundable.Please let us know if you require more information.
We received a letter from the Revdex.com in regards to one of our customers, [redacted]. Per the letter from the Revdex.com, [redacted] is requesting...
replacement of a defective Extractor Spring.[redacted] contacted us via email about an issue with one of the three extractor springs he recently purchased. Our customer service department promptly responded to his email and requested a picture of the spring. [redacted] provided this information. Our customer service representative responded to [redacted]'s concern and inquired further about the issue. Further correspondence revealed the part was not installed or tested by [redacted]. A replacement was requested based on appearance not function. When our customer service representative asked [redacted] to install and test the extractor spring to determine if there was a defect, [redacted] advised he would not test it if it didn't look right. Our customer service rep sent [redacted] a return authorization form to send the extractor spring back for inspection. We have not yet received the extractor spring back for inspection.Bravo Company USA strives to assist and address customer concerns. As a resolution to this concern, we have sent a replacement spring, at no cost, to [redacted].I have included the email correspondence below for your review.Sincerely,
[redacted]Bravo Company USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.BCM failed to read the complaint once again. BCM clearly just copy and paste their response to the Revdex.com review. And once again like the complaint indicates calls myself indirectly a criminal. I have explain how the product was added to the shopping cart. Please read the complaint fully before responding.
Regards,
[redacted]
Hello,
[redacted] submitted two separate orders through our website. The first order (see attached) was placed at 1950L (7:50PM CST) and the second order was placed at 2003L (8:03PM CST). There is no way for our system to automatically duplicate an order and charge his credit card. Brian...
contacted us regarding his duplicate order after both orders had shipped out to him. We corresponded stating that would accept a return once he shipped the items back to us. As he was opposed to have to pay to ship the items back to us we sent him a prepaid return label. We received the items back at our facility and credited his card the full amount of the products. We did not credit back the shipping charge as shipping is non-refundable.Please let us know if you require more information.