I made an online purchase from this company and needed to speak to them afterwardsI discovered that it apparently doesn't accept phone callsAll communications are by email or social mediaI needed to speak with a live individualI sent an email, and even though the company states that it will respond within hours, they did notI requested a phone call in my emailThey never calledIn my opinion, this evidences a certain contempt for the customerI won't do business with them again
Please review the attached communication history between our customer service staff and the complainant This product was purchase from a merchant other than us, however we do honor the workmanship warranty on all of our products, regardless of where it was purchased The concern was that this product, a BCM® milspec receiver extension, also referred to as a "buffer tube", was defective because of threading outside of designed specifications We asked the customer some simple troubleshooting questions, most importantly was if the tube did not thread into the customer's lower receiver, and if the castle nut (secures the buffer tube to the lower receiver via threading matched to the lower) properly threaded on to the tube The customer had admitted the castle nut did not have any issues installing on the tube, indicating that the fitment issue is not likely because of tube, but rather the customer's own lower receiver Some suggestions were given and the offer to send in for inspection was extended, which the customer accepted Upon inspection, it was confirmed that the customer's buffer tube was indeed made to the correct specifications and as advertised By a matter of design and warranty, nothing was wrong or otherwise deficient with this product It was promptly returned to the customer as received, but in a fresh box and packaged with care The box that contained the returned merchandise was used as the sole shipping container and of course showed signs of transit wear It would be discourteous to use the same shipping container when returning the product to the customer An explanation of our findings was provided upon request The customer refused to accept our report based solely on the fact that this singular product did not fit the particular lower receiver in his possession Further rejected, was the possibility that our evaluation, conducted with precision instruments and verified expertise, was true and that the lower receiver in his possession was the source of the defect resulting in a fitment conflict.The customer demanded we send the "retail packaging" so that he could "eBay" the buffer tube Because there was no problem with the buffer tube, no defect of any kind, and because we were not the selling merchant, we informed the customer that any return or accommodation would be as a result of his choice to do so, and must be directed at the selling merchant Our position in the warranty process as the manufacturer, is to verify the product is made correctly to the advertised description and required standards We clearly honored our obligation and did not charge the customer any fee for our time or return shipping, nor would we in a similar situation We have always and will always back the integrity of the products we produce Should an actual defect been discovered, it would have promptly been replacedSince the buffer tube is 100% compliant, the only logical cause for the fitment issue would be due to the condition of the lower receiver The customer explained that while this buffer tube did not fit, he successfully fit several other buffer tubes claimed as milspec While we have no reason to doubt the statements of the customer, we also cannot verify the statements since we did not inspect the lower or other buffer tubes The issue affecting this buffer tube is likely within the threads of the lower receiver While not something that would outright prevent the installation of a tube, it may possibly be enough of a variance from specification to cause a problem in some buffer tubes, but not others Buffer tubes, like lower receivers and any other component, are made to a particular specification but have tolerances deemed acceptable within designed intent For example, if the specification of a hypothetical product is 6" + or - .75", then a sampled product measuring anywhere between 5.25" and 6.75" would be considered "in spec" The term "tolerance stacking" refers to the situation where a given part, is below design spectrum, is paired with an interfacing part larger than the spectrum, if ever so slightly This is of course true for the inverse example, and in any situation will cause a fitment issue as the tolerances are "stacked against one another" Even though this condition exists between these specific parts, pairing one of the components with another copy of the interfacing part may yield a positive fitment provide the variance on tolerance is more favorable compared to the last pairingWhile we cannot reasonably say that is absolutely the cause of this particular customer's issue, it is a logical hypothesis It is also likely that a slight variance in the lower which is causing this issue, can be easily correctedWe do sympathize with the customer's frustration, however we do not bear any liability or responsibility for the creation of this situationPlease contact us with any additional questions,
I have placed several orders with Bravo Company USA and have dealt with their shipping department and customer service departments a dozen times or more They are always very helpful and I have never had an issue arrise that wasn't corrected quickly
Recently made my first purchase from them onlineSomeone during shipping/billing my computer must have had a huge brain fart and messed up the shipping address pretty bad! I contacted them and let them know, so they let me know right away after inquiring about the issue that they'd reship the item to the correct address with no extra charge to me! Super awesome and really fast responses via email!
We received a letter from the Revdex.com in regards to one of our customers The customer is concerned about an attempted purchase they had made We will gladly assist him with this as we indicated in our correspondence with him We received an order via USPS mail with a letter, and general money orders for the purchase of a product on our website The money orders were over a year old and we could not validate if they were still active or valid The envelope we received from the customer contained multiple addresses, but we returned the money orders, and a letter explaining that we do not accept orders in this fashion, to the return address on the envelope we received A sample letter has been attached We are an E-commerce business that accepts orders placed through our website with credit card only In very rare occasions, we have accepted and processed orders received via USPS mail, but payment must be made with a USPS Money Order only No personal checks, Money Orders, etc This information has also been passed on to our customer via mail, and email However, we have had customers that prefer not to use their Credit Card over the internet or needed to use a different means to pay, so this is what they have done: Customers can purchase a Visa Gift Card/Debit Card from a local store (grocery, Walgreens, etc.) with cash or whatever means of payment the customer has available, and then use that Visa Card through our website to make the purchase Customers can also use the Visa Card to purchase a Bravo Company Gift Certificate (found on our website) which is basically an In-Store credit and those dollars are saved within the account that customers setup through our website The In-Store credit will then be applied toward future purchases with us We have found this process to be very helpful and beneficial to our customers We have received many compliments to this process and information We are always willing and happy to assist our valuable customers with their purchases If there is anything else we can do to assist this process, please do not hesitate to contact us Please confirm receipt of this email correspondence Thank you [redacted] ***Customer Service Manager [redacted] *** [redacted]
We do not feel there is a resolution that can be satisfactory to this customer Attached is the complete history of communications between our customer service department and the customerAlso included are screen shots of the administrative log on our website, the advertised product, our terms and conditions and return policies, all clearly printed on our website and agreed to by all customers by making a purchase We provided exactly what is stated we will provide We have honored every promise and offer posted, printed or otherwise advertised Mr [redacted] wished to receive the promotional offer of a bolt carrier group and charging handle for a discounted rate as advertised, which he did in fact receive Mr [redacted] later emailed and wanted to switch his order to a different model To allow him to do so, we canceled out his original order so he could place a new order for the correct product Mr [redacted] asked about the promotion again, and was told that he can select the promotional option via the drop down menu on the website Mr [redacted] wanted an additional promotional package and referenced his previous order Please note the product and website logs attached in the .pdf The promotional item is only available when purchased with an upper receiver group The promotional product cannot be added through a conventional manner, nor can it be added to the cart via the product catalog, or search engine internal or external The website is hosted through Volusion Incand is managed wholly by their organization No malfunctions, intrusions, defects or anything that could be considered a "glitch" have been logged There is one way, and one way only, that enabled Mr [redacted] to try adding a second bolt carrier group and charging handle to his order, would be to manually insert the product code into a URL The product code cannot be entered into the search field or even the shopping cart The product was added through a method called "direct URL" That means the actual html string was inserted into the browser which displayed the hidden listing, and could then be added to the cart, in complete circumvention of the system WITHOUT forcibly modifying the website (hacking) This was obviously an invalid purchase an upon initial processing of Mr [redacted] original order, the system corrected the erroneous product selection and removed the second bolt carrier group from his cart Customers may purchase one discounted bolt carrier group per upper receiver group When we were notified of this correction, we investigated the occurrence and determined how it was done We then inserted a manual modification to the product table that eliminated the loophole that was exploited in the original transaction Soon after cancelling the order, Mr [redacted] emailed (contained in the attachment) to complain about the lack of his ability to add a second packaged bolt carrier group The server logs showed an attempt to perform the same direct URL method from IP Address This address was also used to place the order Per the evidence, and the customer's own statements, Mr [redacted] wanted to receive something he was not entitled to This is not an obligation of the merchant because the customer was able to exploit a loophole or anything that would merit a negative review or assessment via the Revdex.com All of these facts have be previously stated and supported Mr [redacted] appears to have some personal interest in inflicting some type of negative effect on our organization The matter is quite simple Is there a promotion offered with the purchase of an upper group? The answer is Yes Did Mr [redacted] receive the advertised promotion? The answer is Yes Did Mr [redacted] request a change to the product selection in his order? The answer is YesDid Mr [redacted] receive assistance in this issue? The answer is Yes Was Mr [redacted] free to reorder another product selection and receive the advertised promotion? The answer is again, Yes These are really the simple and plainly stated facts Mr [redacted] seems to not want to receive what is offered If that is the case, he is free to choose another vendor We only offer the products and promotions displayed on our website and advertised through direct marketing There has been no dishonest business practice, no bait and switch, no lies, no misleading statements and no failure to honor any agreement posted or otherwise In short, no transgression on our part has occurred and we will commit no further resources to a matter we consider frivolous and closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and they have refunded the original shipping charges, resulting in a full credit as promise, so I am satisfied and this complaint in my opinion has been settled However I would like to note, that I have all the emails between Bravo Company USA and myself and not once did they allude to the fact that they intended to refund the shipping charges, quite the contraryIf the company had told me at any time during the back and forth emails that they would refund my shipping charges, especially since I asked pointedly in the second to last correspondence where I stated "Do you intend to refund my money, yes or no?", then I would not have submitted a complaint via the Revdex.comI feel this was only resolved because of the Revdex.com involvement so I am much appreciated Again, as far as I am concerned, this matter is settled and closedI won't be bothering or contacting Bravo Company USA in the future regarding this or any other business Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.BCM failed to read the complaint once againBCM clearly just copy and paste their response to the Revdex.com reviewAnd once again like the complaint indicates calls myself indirectly a criminalI have explain how the product was added to the shopping cartPlease read the complaint fully before responding Regards, [redacted] ***
Hello, [redacted] submitted two separate orders through our websiteThe first order (see attached) was placed at 1950L (7:50PM CST) and the second order was placed at 2003L (8:03PM CST)There is no way for our system to automatically duplicate an order and charge his credit cardBrian contacted us regarding his duplicate order after both orders had shipped out to himWe corresponded stating that would accept a return once he shipped the items back to usAs he was opposed to have to pay to ship the items back to us we sent him a prepaid return labelWe received the items back at our facility and credited his card the full amount of the productsWe did not credit back the shipping charge as shipping is non-refundable.Please let us know if you require more information
We received a letter from the Revdex.com in regards to one of our customers, [redacted] ***Per the letter from the Revdex.com, [redacted] is requesting replacement of a defective Extractor Spring[redacted] contacted us via email about an issue with one of the three extractor springs he recently purchasedOur customer service department promptly responded to his email and requested a picture of the spring [redacted] provided this informationOur customer service representative responded to [redacted] 's concern and inquired further about the issueFurther correspondence revealed the part was not installed or tested by [redacted] A replacement was requested based on appearance not functionWhen our customer service representative asked [redacted] to install and test the extractor spring to determine if there was a defect, [redacted] advised he would not test it if it didn't look rightOur customer service rep sent [redacted] a return authorization form to send the extractor spring back for inspectionWe have not yet received the extractor spring back for inspection.Bravo Company USA strives to assist and address customer concernsAs a resolution to this concern, we have sent a replacement spring, at no cost, to [redacted] ***.I have included the email correspondence below for your review.Sincerely, [redacted] ***Bravo Company USA
I made an online purchase from this company and needed to speak to them afterwardsI discovered that it apparently doesn't accept phone callsAll communications are by email or social mediaI needed to speak with a live individualI sent an email, and even though the company states that it will respond within hours, they did notI requested a phone call in my emailThey never calledIn my opinion, this evidences a certain contempt for the customerI won't do business with them again
Please review the attached communication history between our customer service staff and the complainant This product was purchase from a merchant other than us, however we do honor the workmanship warranty on all of our products, regardless of where it was purchased The concern was that this product, a BCM® milspec receiver extension, also referred to as a "buffer tube", was defective because of threading outside of designed specifications We asked the customer some simple troubleshooting questions, most importantly was if the tube did not thread into the customer's lower receiver, and if the castle nut (secures the buffer tube to the lower receiver via threading matched to the lower) properly threaded on to the tube The customer had admitted the castle nut did not have any issues installing on the tube, indicating that the fitment issue is not likely because of tube, but rather the customer's own lower receiver Some suggestions were given and the offer to send in for inspection was extended, which the customer accepted Upon inspection, it was confirmed that the customer's buffer tube was indeed made to the correct specifications and as advertised By a matter of design and warranty, nothing was wrong or otherwise deficient with this product It was promptly returned to the customer as received, but in a fresh box and packaged with care The box that contained the returned merchandise was used as the sole shipping container and of course showed signs of transit wear It would be discourteous to use the same shipping container when returning the product to the customer An explanation of our findings was provided upon request The customer refused to accept our report based solely on the fact that this singular product did not fit the particular lower receiver in his possession Further rejected, was the possibility that our evaluation, conducted with precision instruments and verified expertise, was true and that the lower receiver in his possession was the source of the defect resulting in a fitment conflict.The customer demanded we send the "retail packaging" so that he could "eBay" the buffer tube Because there was no problem with the buffer tube, no defect of any kind, and because we were not the selling merchant, we informed the customer that any return or accommodation would be as a result of his choice to do so, and must be directed at the selling merchant Our position in the warranty process as the manufacturer, is to verify the product is made correctly to the advertised description and required standards We clearly honored our obligation and did not charge the customer any fee for our time or return shipping, nor would we in a similar situation We have always and will always back the integrity of the products we produce Should an actual defect been discovered, it would have promptly been replacedSince the buffer tube is 100% compliant, the only logical cause for the fitment issue would be due to the condition of the lower receiver The customer explained that while this buffer tube did not fit, he successfully fit several other buffer tubes claimed as milspec While we have no reason to doubt the statements of the customer, we also cannot verify the statements since we did not inspect the lower or other buffer tubes The issue affecting this buffer tube is likely within the threads of the lower receiver While not something that would outright prevent the installation of a tube, it may possibly be enough of a variance from specification to cause a problem in some buffer tubes, but not others Buffer tubes, like lower receivers and any other component, are made to a particular specification but have tolerances deemed acceptable within designed intent For example, if the specification of a hypothetical product is 6" + or - .75", then a sampled product measuring anywhere between 5.25" and 6.75" would be considered "in spec" The term "tolerance stacking" refers to the situation where a given part, is below design spectrum, is paired with an interfacing part larger than the spectrum, if ever so slightly This is of course true for the inverse example, and in any situation will cause a fitment issue as the tolerances are "stacked against one another" Even though this condition exists between these specific parts, pairing one of the components with another copy of the interfacing part may yield a positive fitment provide the variance on tolerance is more favorable compared to the last pairingWhile we cannot reasonably say that is absolutely the cause of this particular customer's issue, it is a logical hypothesis It is also likely that a slight variance in the lower which is causing this issue, can be easily correctedWe do sympathize with the customer's frustration, however we do not bear any liability or responsibility for the creation of this situationPlease contact us with any additional questions,
I have placed several orders with Bravo Company USA and have dealt with their shipping department and customer service departments a dozen times or more They are always very helpful and I have never had an issue arrise that wasn't corrected quickly
Recently made my first purchase from them onlineSomeone during shipping/billing my computer must have had a huge brain fart and messed up the shipping address pretty bad! I contacted them and let them know, so they let me know right away after inquiring about the issue that they'd reship the item to the correct address with no extra charge to me! Super awesome and really fast responses via email!
We received a letter from the Revdex.com in regards to one of our customers The customer is concerned about an attempted purchase they had made We will gladly assist him with this as we indicated in our correspondence with him We received an order via USPS mail with a letter, and general money orders for the purchase of a product on our website The money orders were over a year old and we could not validate if they were still active or valid The envelope we received from the customer contained multiple addresses, but we returned the money orders, and a letter explaining that we do not accept orders in this fashion, to the return address on the envelope we received A sample letter has been attached We are an E-commerce business that accepts orders placed through our website with credit card only In very rare occasions, we have accepted and processed orders received via USPS mail, but payment must be made with a USPS Money Order only No personal checks, Money Orders, etc This information has also been passed on to our customer via mail, and email However, we have had customers that prefer not to use their Credit Card over the internet or needed to use a different means to pay, so this is what they have done: Customers can purchase a Visa Gift Card/Debit Card from a local store (grocery, Walgreens, etc.) with cash or whatever means of payment the customer has available, and then use that Visa Card through our website to make the purchase Customers can also use the Visa Card to purchase a Bravo Company Gift Certificate (found on our website) which is basically an In-Store credit and those dollars are saved within the account that customers setup through our website The In-Store credit will then be applied toward future purchases with us We have found this process to be very helpful and beneficial to our customers We have received many compliments to this process and information We are always willing and happy to assist our valuable customers with their purchases If there is anything else we can do to assist this process, please do not hesitate to contact us Please confirm receipt of this email correspondence Thank you [redacted] ***Customer Service Manager [redacted] *** [redacted]
We do not feel there is a resolution that can be satisfactory to this customer Attached is the complete history of communications between our customer service department and the customerAlso included are screen shots of the administrative log on our website, the advertised product, our terms and conditions and return policies, all clearly printed on our website and agreed to by all customers by making a purchase We provided exactly what is stated we will provide We have honored every promise and offer posted, printed or otherwise advertised Mr [redacted] wished to receive the promotional offer of a bolt carrier group and charging handle for a discounted rate as advertised, which he did in fact receive Mr [redacted] later emailed and wanted to switch his order to a different model To allow him to do so, we canceled out his original order so he could place a new order for the correct product Mr [redacted] asked about the promotion again, and was told that he can select the promotional option via the drop down menu on the website Mr [redacted] wanted an additional promotional package and referenced his previous order Please note the product and website logs attached in the .pdf The promotional item is only available when purchased with an upper receiver group The promotional product cannot be added through a conventional manner, nor can it be added to the cart via the product catalog, or search engine internal or external The website is hosted through Volusion Incand is managed wholly by their organization No malfunctions, intrusions, defects or anything that could be considered a "glitch" have been logged There is one way, and one way only, that enabled Mr [redacted] to try adding a second bolt carrier group and charging handle to his order, would be to manually insert the product code into a URL The product code cannot be entered into the search field or even the shopping cart The product was added through a method called "direct URL" That means the actual html string was inserted into the browser which displayed the hidden listing, and could then be added to the cart, in complete circumvention of the system WITHOUT forcibly modifying the website (hacking) This was obviously an invalid purchase an upon initial processing of Mr [redacted] original order, the system corrected the erroneous product selection and removed the second bolt carrier group from his cart Customers may purchase one discounted bolt carrier group per upper receiver group When we were notified of this correction, we investigated the occurrence and determined how it was done We then inserted a manual modification to the product table that eliminated the loophole that was exploited in the original transaction Soon after cancelling the order, Mr [redacted] emailed (contained in the attachment) to complain about the lack of his ability to add a second packaged bolt carrier group The server logs showed an attempt to perform the same direct URL method from IP Address This address was also used to place the order Per the evidence, and the customer's own statements, Mr [redacted] wanted to receive something he was not entitled to This is not an obligation of the merchant because the customer was able to exploit a loophole or anything that would merit a negative review or assessment via the Revdex.com All of these facts have be previously stated and supported Mr [redacted] appears to have some personal interest in inflicting some type of negative effect on our organization The matter is quite simple Is there a promotion offered with the purchase of an upper group? The answer is Yes Did Mr [redacted] receive the advertised promotion? The answer is Yes Did Mr [redacted] request a change to the product selection in his order? The answer is YesDid Mr [redacted] receive assistance in this issue? The answer is Yes Was Mr [redacted] free to reorder another product selection and receive the advertised promotion? The answer is again, Yes These are really the simple and plainly stated facts Mr [redacted] seems to not want to receive what is offered If that is the case, he is free to choose another vendor We only offer the products and promotions displayed on our website and advertised through direct marketing There has been no dishonest business practice, no bait and switch, no lies, no misleading statements and no failure to honor any agreement posted or otherwise In short, no transgression on our part has occurred and we will commit no further resources to a matter we consider frivolous and closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and they have refunded the original shipping charges, resulting in a full credit as promise, so I am satisfied and this complaint in my opinion has been settled However I would like to note, that I have all the emails between Bravo Company USA and myself and not once did they allude to the fact that they intended to refund the shipping charges, quite the contraryIf the company had told me at any time during the back and forth emails that they would refund my shipping charges, especially since I asked pointedly in the second to last correspondence where I stated "Do you intend to refund my money, yes or no?", then I would not have submitted a complaint via the Revdex.comI feel this was only resolved because of the Revdex.com involvement so I am much appreciated Again, as far as I am concerned, this matter is settled and closedI won't be bothering or contacting Bravo Company USA in the future regarding this or any other business Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.BCM failed to read the complaint once againBCM clearly just copy and paste their response to the Revdex.com reviewAnd once again like the complaint indicates calls myself indirectly a criminalI have explain how the product was added to the shopping cartPlease read the complaint fully before responding Regards, [redacted] ***
Hello, [redacted] submitted two separate orders through our websiteThe first order (see attached) was placed at 1950L (7:50PM CST) and the second order was placed at 2003L (8:03PM CST)There is no way for our system to automatically duplicate an order and charge his credit cardBrian contacted us regarding his duplicate order after both orders had shipped out to himWe corresponded stating that would accept a return once he shipped the items back to usAs he was opposed to have to pay to ship the items back to us we sent him a prepaid return labelWe received the items back at our facility and credited his card the full amount of the productsWe did not credit back the shipping charge as shipping is non-refundable.Please let us know if you require more information
We received a letter from the Revdex.com in regards to one of our customers, [redacted] ***Per the letter from the Revdex.com, [redacted] is requesting replacement of a defective Extractor Spring[redacted] contacted us via email about an issue with one of the three extractor springs he recently purchasedOur customer service department promptly responded to his email and requested a picture of the spring [redacted] provided this informationOur customer service representative responded to [redacted] 's concern and inquired further about the issueFurther correspondence revealed the part was not installed or tested by [redacted] A replacement was requested based on appearance not functionWhen our customer service representative asked [redacted] to install and test the extractor spring to determine if there was a defect, [redacted] advised he would not test it if it didn't look rightOur customer service rep sent [redacted] a return authorization form to send the extractor spring back for inspectionWe have not yet received the extractor spring back for inspection.Bravo Company USA strives to assist and address customer concernsAs a resolution to this concern, we have sent a replacement spring, at no cost, to [redacted] ***.I have included the email correspondence below for your review.Sincerely, [redacted] ***Bravo Company USA