Dear [redacted] ,as we mentioned in our previous reply, all e-mail communication with the client has been conducted through an intermediary (a travel agent)We have provided all documents that were sent to the travel agent, including the detailed invoice previously attached that shows the amount of PTravel Protection premium of USD 1,The invoice was sent as an attachment as well as brochures from AON (the insurance company) that illustrated the details of the policies offered to the client, including cancellation terms.Understanding the client's concerns, we have offered to cancel the insurance policy purchased by the client on January 31, and refund the client's credit card of the full amount of USD 1,The client shall agree that by accepting this the previous insurance policy will be null and void, and their trip will no longer be covered by insurance.Regards,BRAVO Holidays
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I NEVER received any documentation from AON and NEVER received any documentation which showed the true cost of the insuranceThis is a complete fabricationI agreed to the Pfee of $and nothing moreBravo has not provided any documentation showing that I signed ANYTHING agreeing to almost $2,in insuranceThe only document I signed shows that I opted to pay an extra $over the "included" Pinsurance to receive Pinsurance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear [redacted],I am submitting on behalf of BRAVO Holidays LLC documents provided to [redacted] at time of booking, through his Travel Agent. At time of booking, the client was offered two options of Travel Insurance to be applied to his villa reservation: P1 Villa Standard or P2 Cancel for Any...
Reason, with a premium of respectively USD 1,313.00 (P1) and USD 1,838.20 (P2). The insurance coverage offered is provided by AON and client was sent the original AON brochures for both policies for his review, which included terms and conditions as set forth by AON. Terms include a "Ten Day Right to Examine" clause.The attached invoice marked "Hardy - deposit invoice" was sent to client on January **, 2017. The invoice lists clearly and separately:- Cost of rental- 50% deposit amount due- Eur to USD currency conversion applied- Travel Insurance Premium (for either option)- Credit card processing fees applied- Total amount due as deposit including either Travel Protection option and all feesWe are also attaching the Rental Agreement signed by the client, with specific approval of Travel Insurance, and a Credit Card authorization form signed by the client with further indication that the amount to be charged includes the amount due for Travel Insurance.We believe the attached documents prove full transparency of our offer, and we are sorry the client misinterpreted our quote. We are unfortunately not able to agree to the client’s requested settlement option. We remain at full disposal to assist the client and the Travel Agent in planning a memorable stay at the Villa they have rented through us.BRAVO Holidays LLC
Dear [redacted],as we mentioned in our previous reply, all e-mail communication with the client has been conducted through an intermediary (a travel agent). We have provided all documents that were sent to the travel agent, including the detailed invoice previously attached that shows the amount of P2 Travel Protection premium of USD 1,838.20. The invoice was sent as an attachment as well as 2 brochures from AON (the insurance company) that illustrated the details of the 2 policies offered to the client, including cancellation terms.Understanding the client's concerns, we have offered to cancel the insurance policy purchased by the client on January 31, 2017 and refund the client's credit card of the full amount of USD 1,838.20. The client shall agree that by accepting this the previous insurance policy will be null and void, and their trip will no longer be covered by insurance.Regards,BRAVO Holidays
Dear [redacted] ,as we mentioned in our previous reply, all e-mail communication with the client has been conducted through an intermediary (a travel agent)We have provided all documents that were sent to the travel agent, including the detailed invoice previously attached that shows the amount of PTravel Protection premium of USD 1,The invoice was sent as an attachment as well as brochures from AON (the insurance company) that illustrated the details of the policies offered to the client, including cancellation terms.Understanding the client's concerns, we have offered to cancel the insurance policy purchased by the client on January 31, and refund the client's credit card of the full amount of USD 1,The client shall agree that by accepting this the previous insurance policy will be null and void, and their trip will no longer be covered by insurance.Regards,BRAVO Holidays
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I NEVER received any documentation from AON and NEVER received any documentation which showed the true cost of the insuranceThis is a complete fabricationI agreed to the Pfee of $and nothing moreBravo has not provided any documentation showing that I signed ANYTHING agreeing to almost $2,in insuranceThe only document I signed shows that I opted to pay an extra $over the "included" Pinsurance to receive Pinsurance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear [redacted],I am submitting on behalf of BRAVO Holidays LLC documents provided to [redacted] at time of booking, through his Travel Agent. At time of booking, the client was offered two options of Travel Insurance to be applied to his villa reservation: P1 Villa Standard or P2 Cancel for Any...
Reason, with a premium of respectively USD 1,313.00 (P1) and USD 1,838.20 (P2). The insurance coverage offered is provided by AON and client was sent the original AON brochures for both policies for his review, which included terms and conditions as set forth by AON. Terms include a "Ten Day Right to Examine" clause.The attached invoice marked "Hardy - deposit invoice" was sent to client on January **, 2017. The invoice lists clearly and separately:- Cost of rental- 50% deposit amount due- Eur to USD currency conversion applied- Travel Insurance Premium (for either option)- Credit card processing fees applied- Total amount due as deposit including either Travel Protection option and all feesWe are also attaching the Rental Agreement signed by the client, with specific approval of Travel Insurance, and a Credit Card authorization form signed by the client with further indication that the amount to be charged includes the amount due for Travel Insurance.We believe the attached documents prove full transparency of our offer, and we are sorry the client misinterpreted our quote. We are unfortunately not able to agree to the client’s requested settlement option. We remain at full disposal to assist the client and the Travel Agent in planning a memorable stay at the Villa they have rented through us.BRAVO Holidays LLC
Dear [redacted],as we mentioned in our previous reply, all e-mail communication with the client has been conducted through an intermediary (a travel agent). We have provided all documents that were sent to the travel agent, including the detailed invoice previously attached that shows the amount of P2 Travel Protection premium of USD 1,838.20. The invoice was sent as an attachment as well as 2 brochures from AON (the insurance company) that illustrated the details of the 2 policies offered to the client, including cancellation terms.Understanding the client's concerns, we have offered to cancel the insurance policy purchased by the client on January 31, 2017 and refund the client's credit card of the full amount of USD 1,838.20. The client shall agree that by accepting this the previous insurance policy will be null and void, and their trip will no longer be covered by insurance.Regards,BRAVO Holidays