Tell November 8, RE: [redacted] *** I received your response today referencing the response from Mrs [redacted] in reference to her Complaint ID [redacted] I would like to reiterate to you with a response of my position concerning this matterFirst and foremost, I would like to state that everything I previous stated and again will state is absolutely trueWhen I received the initial call from the husband, Mr***, we discussed the type of deadbolts that had a key on both side of the doorThey are called double sided deadbolts and they are almost twice as much as a regular single sided deadboltI personally spoke to him and the price I quoted to him was $for providing and installing high quality security deadboltsI definitely remember quoting him only for the deadboltsI definitely would not have included any re-keying for his existing bottom knobs locks sight unseen, because there is no way I would know what type of knobs he currently has on the doorsI never quote rekeying locks without seeing them firstMr [redacted] then waited approximately weeks and decided to contact my officeWhen Mr [redacted] talked to the dispatcher, he stated that he had already been given a quote for $for the job to be completed The dispatcher added re-keying the bottom locks to this job unaware that Mr [redacted] had already received the quote from me for providing and installing the high quality security deadbolts onlyThe re-keying of the locks was something he personally did not talk to me aboutI certainly would have completed this task if the locks were compatible, however, the current locks in their house are made with a different keyway and therefore, could not be re-keyed the sameThey did not inquire about having the bottom locks replaced at any timeI am aware of the e-mail that was sent outIt was a clerical errorThat is what Mrs [redacted] is trying to use to get free parts and laborThey got their money worthAs far as me “damaging a door” that I was not even working on; this did not happenI honestly don’t understand how Mrs [redacted] thinks I damaged a door that I only walked through but did not touch at allTheir mother was present, playing “soccer” in the living room with her grandsonThey were literally kicking a rubber ball back and forth off the walls and doors while I was doing my workI don’t honestly understand how Mrs [redacted] doesn’t see what this could have to do with the situation at handI am not blaming anyone, just stating the fact that the door could have gotten damaged in some other way; not from me walking through itI have been in business for years and this is the first complaint I have receivedI am sorry Mrs [redacted] feels like they paid for some work and only received half the work completed in their eyesAgain, if the locks were compatible, I would certainly have re-keyed them on site for an additional chargeI worked hard completing this jobI had to re-drill the door and frame which did not have the correct holes or aligned properly and installed heavy duty strike plates for the best fitI stand behind my work 100%I would also like to state that the person Mrs [redacted] looked up and referred to as having a criminal history is not myselfI am much older than that person and in my line of business, it's a requirement for my company that we all have to take background checks on a regular basis to meet my clients’ requirements, and of course we have clearances with our clean backgroundsWe are licensed and bondedIf Mrs [redacted] continues to pursue this situation stating wrong identity, she will be held liable and I will have no other choice than to contact my lawyer and sue her for defamation of character If you need additional information, please do not hesitate to contact me at [redacted] I look forward to hearing your response on the above subject matterSincerely, [redacted]
Tell November 8, RE: [redacted] *** I received your response today referencing the response from Mrs [redacted] in reference to her Complaint ID [redacted] I would like to reiterate to you with a response of my position concerning this matterFirst and foremost, I would like to state that everything I previous stated and again will state is absolutely trueWhen I received the initial call from the husband, Mr***, we discussed the type of deadbolts that had a key on both side of the doorThey are called double sided deadbolts and they are almost twice as much as a regular single sided deadboltI personally spoke to him and the price I quoted to him was $for providing and installing high quality security deadboltsI definitely remember quoting him only for the deadboltsI definitely would not have included any re-keying for his existing bottom knobs locks sight unseen, because there is no way I would know what type of knobs he currently has on the doorsI never quote rekeying locks without seeing them firstMr [redacted] then waited approximately weeks and decided to contact my officeWhen Mr [redacted] talked to the dispatcher, he stated that he had already been given a quote for $for the job to be completed The dispatcher added re-keying the bottom locks to this job unaware that Mr [redacted] had already received the quote from me for providing and installing the high quality security deadbolts onlyThe re-keying of the locks was something he personally did not talk to me aboutI certainly would have completed this task if the locks were compatible, however, the current locks in their house are made with a different keyway and therefore, could not be re-keyed the sameThey did not inquire about having the bottom locks replaced at any timeI am aware of the e-mail that was sent outIt was a clerical errorThat is what Mrs [redacted] is trying to use to get free parts and laborThey got their money worthAs far as me “damaging a door” that I was not even working on; this did not happenI honestly don’t understand how Mrs [redacted] thinks I damaged a door that I only walked through but did not touch at allTheir mother was present, playing “soccer” in the living room with her grandsonThey were literally kicking a rubber ball back and forth off the walls and doors while I was doing my workI don’t honestly understand how Mrs [redacted] doesn’t see what this could have to do with the situation at handI am not blaming anyone, just stating the fact that the door could have gotten damaged in some other way; not from me walking through itI have been in business for years and this is the first complaint I have receivedI am sorry Mrs [redacted] feels like they paid for some work and only received half the work completed in their eyesAgain, if the locks were compatible, I would certainly have re-keyed them on site for an additional chargeI worked hard completing this jobI had to re-drill the door and frame which did not have the correct holes or aligned properly and installed heavy duty strike plates for the best fitI stand behind my work 100%I would also like to state that the person Mrs [redacted] looked up and referred to as having a criminal history is not myselfI am much older than that person and in my line of business, it's a requirement for my company that we all have to take background checks on a regular basis to meet my clients’ requirements, and of course we have clearances with our clean backgroundsWe are licensed and bondedIf Mrs [redacted] continues to pursue this situation stating wrong identity, she will be held liable and I will have no other choice than to contact my lawyer and sue her for defamation of character If you need additional information, please do not hesitate to contact me at [redacted] I look forward to hearing your response on the above subject matterSincerely, [redacted]