Bravo Services

This is a very unfortunate situation for both partiesOur boat suffered significant damage to the propeller and transom due to an impactWe based our decision to keep his deposit based on the following: [redacted] At the time of the rental, Mr [redacted] was given a pre-inspection of the boatMr [redacted] inspected the boat and signed the pre-inspection form This form has a line item for the condition of the propellerThere was no indication that part of the propeller was broken off [redacted] Mr [redacted] signed paper work to authorize that he would be drivingThis paperwork states that he has at least two years of boating experienceMr [redacted] states in his Revdex.com complaint that he would not check under the hood of a rental carWe contend, that someone one with boating experience would be familiar with checking a propeller before boating, as thisis common safety practiceIt is also part of the contract agreement as well as instructed in the safety video he watched before getting on the boat [redacted] Mr *, or no one in his party, called GBR at any time to say the boat was not running properlyA boat with this type of damage would be obvious[redacted] When the party returned, the boat was inspected againThe propeller was obviously broken and the boat was running very roughIt is our standard procedure to inspect boatsbefore and after every rentalThis is the reason we have an inspection formWe would like it known that we have done everything in our power to keep the costs of the repair to a minimum and to expedite the repairHe was given a more than reasonable repair bill of $ Had he taken this bill to any boat service center, the charges would have been significantly more and probably not completed within five daysThis also saved him charges of down time as the boat was reserved for the following SaturdayWe understand his upset feelings, but we stand by the steps we have taken

This is a very unfortunate situation for both parties. Our boat suffered significant damage to the propeller and transom due to an impact. We based our decision to keep his deposit based on the following:* At the time of the rental, Mr. * was given a pre-inspection of the boat. Mr. * inspected the...

boat and signed the pre-inspection form.  This form has a line item for the condition of the propeller. There was no indication that part of the propeller was broken off. * Mr * signed paper work to authorize that he would be driving. This paperwork states that he has at least two years of boating experience. Mr. * states in his Revdex.com complaint that he would not check under the hood of a rental car. We contend, that someone one with boating experience would be familiar with checking a propeller before boating, as thisis common safety practice. It is also part of the contract agreement as well as instructed in the safety video he watched before getting on the boat. * Mr *, or no one in his party, called GBR at any time to say the boat was not running properly. A boat with this type of damage would be obvious.* When the party returned, the boat was inspected again. The propeller was obviously broken and the boat was running very rough. It is our standard procedure to inspect boatsbefore and after every rental. This is the reason we have an inspection form. We would like it known that we have done everything in our power to keep the costs of the repair to a minimum and to expedite the repair. He was given a more than reasonable repair bill of $447.78.  Had he taken this bill to any boat service center, the charges would have been significantly more and probably not completed within five days. This also saved him charges of down time as the boat was reserved for the following Saturday. We understand his upset feelings, but we stand by the steps we have taken.