Bravo's Plumbing

I am responding to the following complaintI am sorry you feel like you were not taking care of during your serviceThe first part I want to address is the part where you said an outside clean out could have been used instead of pulling the toilet upOnce our tech arrived he found out that the
toilet was the only fixture that was backing up in the homeA clean out in the yard would be for the whole house not for the toiletAlso if you are talking about a wall clean out this would also only be for certain fixtures more than likely a kitchen sinkSince the toilet was the only item backing up going down this would be the best option instead of charging you for going down the clean outs and having to go down the toilet after allSo the reason this route was taken was to give you the best optionWhen the toilet is the only fixture backing up we attempt to use the small cable to unclog the toilet to once again save you money so if the tech could unclog it this way we save you for the additional drain cleaning and pulling the toiletSo once the tech starts drain cleaning it is $an hour but in your case this tech lowered this price to $to help with costAlso in your case the job took up to hours to unclog back upWhich you were charged $twice in this caseDuring pulling up the toilet to drain clean the tech found your flange was brokenThis does not happen in most cases due to pulling the toilet up but most likely from not being bolted to the floor due to poor workmanshipSo the tech sent you a picture and gave a price to replace this flange with a new flange not a repair and bolt it to the floor for $At your request you asked what a new toilet would cost the and the tech gave you that price of $($for stop) and you agreed to move forward with the work of a new flange and toiletI am sorry if you misunderstood what you were paying for but I can't do anything if you were not on the job to go over this in personThe tech did his best to explain to you over the phone the cost of the job and what you were paying for that dayAs far as needing your wife to pay is because this business requires payment once the work is completedYour toilet was no longer backed up, the flange was replaced and bolted and the new toilet was installedAll the work was completed so payment was due before we leftI am not sure were you are getting your pricing to know what this company should charge to keep us going but what you have asked for in return will not be able to be doneOnce again we are sorry you don't like the outcome but we fixed your problem at the price we explained to you the best we could for you not being there to go over this cost