I would like to take this time to apologize to *** * *** for
the problem he is having with Braxton’s and thank you for bringing this problem
to my attentionI have talked to my Area Manager, *** *** and she has
brought to my attention that he has been a customer with us for a few
years before
the merge and we have been more than accommodating to him in the past with his
complaints and issuesWe understand that this will not help our review but we
will not be giving Mr*** any type of reimbursement or store credit since
we feel that the shirt was showing wear and tear signs of old ageAny notes
placed in the system or attached to the invoices by our clerks at the drop
stores are put in place before the articles/garments ever reach the plantWe
appreciate his business with us and hope that he continues to use us for his dry
cleaning needsI appreciate the Revdex.com for bringing this to my
attentionIf you have any questions please
contact my office at ***
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Consumer notified Revdex.com that he has received proposed settlement/refund and considers this matter resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
***, In response to Concern #***, *** ***I contacted Mr*** on Tuesday February 16, via telephone concerning the problem he was having at our Braxton’s Cleaners Haines Drive branchWe came to an agreeable resolution to the problemA check for $was mailed to Mr*** on February 17, I thank you, ***, and Mr*** for bringing this concern to my attention and being patient during this processI hope this will close this concern. I can be reached at 859-*** for any further concerns. Sincerely:
*** ***Braxton’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ---Dear *** Thank you for expediting my complaint with Braxton’s CleanersAlso, I want to thank *** *** for his prompt response. However, I think Mr*** is missing the crux of my argumentPutting notes into a computer regarding any kind of physical damage to my shirt is a moot point at this timeMore importantly, it is the sequence of events, before & after my discovery of this incident that is more important. Specifically, his employees did not bring this apparent damage to my attention when I picked up the shirtThere was no visible markings, card, display, etc., alerting me to the torn collar, as in the past when they gave me back my shirtsEven items that had practically the smallest blemish, tears, stains, etc., would physically be highlighted at pick-upI feel that Braxton thought I would not notice it or it would go away on its ownI went so far as telling them that they should have never accepted the shirt if it was in this type of condition (per their claim) when I dropped it offAs I mentioned prior to *** *** over the phone, I felt as though she was taking advantage of meIt is also my feelings that since her other *** *** store had given me credit on a prior dispute, she felt as though she was done with any more adjustments and she was going to prevail on this incident no matter whatI regret to inform her that these are unrelated, separate incidents that have no bearing on one another if she doesn’t understand thisI also feel that Braxton cleaners contributed to the loss regarding my torn collar And for the record, I am not debating that this shirt had been hardly worn or worn less than an average amount of times as a dress shirt. On top of the above matter, It is not reasonable that that a customer would have to inquire three times as to the status of this shirt and its whereabouts (having noted in prior communication the specific times/dates) before getting any kind of feedback*** *** also stated there was no higher authority to go to on subject matter when I asked her this questionReally, I just started with level one in case she is not aware of itIn my business, this kind of customer service would not be toleratedPerhaps they were contemplating on how to deal with this issue and maybe this is why it took so long to be returned ? BtwMr *** mentioned that I was a customer with his business for a few years before the mergerWith respect…I might want to inform Mr*** that I have been a customer of Concord Cleaners (Ft Wright) for a long time , per my recordsI switched to the Florence location because it was closer to my residenceNo security cameras to verify the condition of my shirt at drop off per *** *** when I asked her ? I would now suggest that Mr*** listen to the recorded calls that I had with Ms*** to gain some insight of where I am coming from in this complaintThey do have their calls recorded, do they not ? I am sorry , Mr*** will have to come up with a better solution, other than a simple apology to make up for all the needless aggravation and waste of personal and professional time that I endured in this matterI would suggest that if he can’t come up with a store credit, then he should give me a 50% discount on my dry cleaning for one yearA 15-20% discount as they originally gave me at the Concord store location was in my opinion very cold and unprofessional, especially after closing the doors on me with no advance noticeI am confident that he is a very honorable person with the highest ethical standards and would not put up with this whole charadeIf he would like to discuss this matter further, I would be happy toHe can contact me at my office---513-***- if he chooses toI also have VM in case I am not availableIn ending, I urge Mr*** to have a talk with his employees on the manner that these shirts were given back to me after launderingWere they possibly instructed to do this ? Some of them even had negative comments to say about Concord Cleaners at the end of last year, going so far as stating ,among other things ,that they were no longer in businessIncidentally, I recently visited the FtWright Concord location and as usual had a good experience I am positive that the comments about Concord Cleaners that I heard at the Braxton location would be totally unacceptable to him and that he would want to be informed immediately about it. Thanks again *** for taking care of this second comment from me regarding Braxton CleanersI apologize for the confusion on getting my emails to you in reply to the merchant’s first responsePlease consider this email as my official 2nd response to Braxton. Have a nice weekend. Sincerely,*** ** ***
*** ***
I would like to take this time to apologize to *** * *** for
the problem he is having with Braxton’s and thank you for bringing this problem
to my attentionI have talked to my Area Manager, *** *** and she has
brought to my attention that he has been a customer with us for a few
years before
the merge and we have been more than accommodating to him in the past with his
complaints and issuesWe understand that this will not help our review but we
will not be giving Mr*** any type of reimbursement or store credit since
we feel that the shirt was showing wear and tear signs of old ageAny notes
placed in the system or attached to the invoices by our clerks at the drop
stores are put in place before the articles/garments ever reach the plantWe
appreciate his business with us and hope that he continues to use us for his dry
cleaning needsI appreciate the Revdex.com for bringing this to my
attentionIf you have any questions please
contact my office at ***
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Consumer notified Revdex.com that he has received proposed settlement/refund and considers this matter resolved
Braxton's Cleaners has issued a refund check to the customer in the amount of $111.90. (Mailed today, May 11, 2017)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
***, In response to Concern #***, *** ***I contacted Mr*** on Tuesday February 16, via telephone concerning the problem he was having at our Braxton’s Cleaners Haines Drive branchWe came to an agreeable resolution to the problemA check for $was mailed to Mr*** on February 17, I thank you, ***, and Mr*** for bringing this concern to my attention and being patient during this processI hope this will close this concern. I can be reached at 859-*** for any further concerns. Sincerely:
*** ***Braxton’s Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ---Dear *** Thank you for expediting my complaint with Braxton’s CleanersAlso, I want to thank *** *** for his prompt response. However, I think Mr*** is missing the crux of my argumentPutting notes into a computer regarding any kind of physical damage to my shirt is a moot point at this timeMore importantly, it is the sequence of events, before & after my discovery of this incident that is more important. Specifically, his employees did not bring this apparent damage to my attention when I picked up the shirtThere was no visible markings, card, display, etc., alerting me to the torn collar, as in the past when they gave me back my shirtsEven items that had practically the smallest blemish, tears, stains, etc., would physically be highlighted at pick-upI feel that Braxton thought I would not notice it or it would go away on its ownI went so far as telling them that they should have never accepted the shirt if it was in this type of condition (per their claim) when I dropped it offAs I mentioned prior to *** *** over the phone, I felt as though she was taking advantage of meIt is also my feelings that since her other *** *** store had given me credit on a prior dispute, she felt as though she was done with any more adjustments and she was going to prevail on this incident no matter whatI regret to inform her that these are unrelated, separate incidents that have no bearing on one another if she doesn’t understand thisI also feel that Braxton cleaners contributed to the loss regarding my torn collar And for the record, I am not debating that this shirt had been hardly worn or worn less than an average amount of times as a dress shirt. On top of the above matter, It is not reasonable that that a customer would have to inquire three times as to the status of this shirt and its whereabouts (having noted in prior communication the specific times/dates) before getting any kind of feedback*** *** also stated there was no higher authority to go to on subject matter when I asked her this questionReally, I just started with level one in case she is not aware of itIn my business, this kind of customer service would not be toleratedPerhaps they were contemplating on how to deal with this issue and maybe this is why it took so long to be returned ? BtwMr *** mentioned that I was a customer with his business for a few years before the mergerWith respect…I might want to inform Mr*** that I have been a customer of Concord Cleaners (Ft Wright) for a long time , per my recordsI switched to the Florence location because it was closer to my residenceNo security cameras to verify the condition of my shirt at drop off per *** *** when I asked her ? I would now suggest that Mr*** listen to the recorded calls that I had with Ms*** to gain some insight of where I am coming from in this complaintThey do have their calls recorded, do they not ? I am sorry , Mr*** will have to come up with a better solution, other than a simple apology to make up for all the needless aggravation and waste of personal and professional time that I endured in this matterI would suggest that if he can’t come up with a store credit, then he should give me a 50% discount on my dry cleaning for one yearA 15-20% discount as they originally gave me at the Concord store location was in my opinion very cold and unprofessional, especially after closing the doors on me with no advance noticeI am confident that he is a very honorable person with the highest ethical standards and would not put up with this whole charadeIf he would like to discuss this matter further, I would be happy toHe can contact me at my office---513-***- if he chooses toI also have VM in case I am not availableIn ending, I urge Mr*** to have a talk with his employees on the manner that these shirts were given back to me after launderingWere they possibly instructed to do this ? Some of them even had negative comments to say about Concord Cleaners at the end of last year, going so far as stating ,among other things ,that they were no longer in businessIncidentally, I recently visited the FtWright Concord location and as usual had a good experience I am positive that the comments about Concord Cleaners that I heard at the Braxton location would be totally unacceptable to him and that he would want to be informed immediately about it. Thanks again *** for taking care of this second comment from me regarding Braxton CleanersI apologize for the confusion on getting my emails to you in reply to the merchant’s first responsePlease consider this email as my official 2nd response to Braxton. Have a nice weekend. Sincerely,*** ** ***
*** ***