Braxton's Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Consumer notified Revdex.com that he has received proposed settlement/refund and considers this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Dear [redacted] Thank you for expediting my complaint with Braxton’s Cleaners. Also, I want to thank [redacted] for his prompt response. However, I think Mr. [redacted] is missing the crux of my argument. Putting notes into a computer regarding any kind of physical damage to my shirt is a moot point at this time. More importantly, it is the sequence of events, before & after my discovery of this incident that is more important. Specifically, his employees did not bring this apparent damage to my attention when I picked up the shirt. There was no visible markings, card, display, etc., alerting me to the torn collar, as in the past when they gave me back my shirts. Even items that had practically the smallest blemish, tears,  stains, etc., would physically be highlighted  at pick-up. I feel that Braxton thought I would not notice it or it would go away on its own. I went so far as telling them that they should have never accepted the shirt if it was in this type of condition (per their claim) when I dropped it off. As I mentioned prior to [redacted] over the phone, I felt as though she was taking advantage of me. It is also my feelings that since her other [redacted] store had given me credit on a prior dispute,  she felt as though she was done with any more adjustments and she was going to prevail on this incident no matter what. I regret to inform her that these are unrelated, separate incidents that have no bearing on one another if she  doesn’t understand this. I also feel that Braxton cleaners contributed to the loss regarding my torn collar . And for the record, I am not debating that this shirt had been hardly worn or worn less than an average amount of times as a dress shirt. On top of the above matter, It is not reasonable that that a customer would have to inquire three times as to the status of this shirt and its whereabouts (having noted in prior communication the specific times/dates) before getting any kind of feedback. [redacted] also stated there was no higher authority to go to on subject matter when I asked her this question. Really, I just started with level one in case she is not aware of it.. In my business, this kind of customer service would not be tolerated. Perhaps they were contemplating on how to deal with this issue and maybe this is why it took so long to be returned ? Btw.. Mr.  [redacted] mentioned that I was a customer with his business for a few years before the merger. With respect…I might want to inform Mr. [redacted] that I have been a  customer of Concord Cleaners (Ft Wright) for  a long time , per my records. I switched to the Florence location because it was closer to my residence. No security cameras to verify the condition of my shirt at drop off per [redacted] when I asked her ?   I would now suggest that Mr. [redacted] listen to the recorded calls that I had with Ms. [redacted] to gain some insight of where I am coming from in this complaint. They do have their calls recorded, do they not ? I am sorry , Mr. [redacted] will have to come up with a better solution, other than a simple apology to make up for all the needless aggravation and waste of personal and professional time that I endured in this matter. I would suggest that if he can’t come up with a store credit, then he should give me a 50% discount on my dry cleaning for one year. A  15-20%  discount as they originally gave me at the Concord store location was in my opinion very cold and unprofessional, especially after closing the doors on me with no advance notice. I am confident that he is a  very honorable person with the highest ethical standards and would not put up with this whole charade. If he would like to discuss this matter further, I would be happy to. He can contact me at my office---513-[redacted]- if he chooses to. I also have VM in case I am not available. In ending, I urge Mr. [redacted] to have a talk with his employees on the manner that these shirts were given back to me after laundering. Were they possibly instructed to do this ?  Some of them even had negative comments to say about Concord Cleaners at the end of last year, going so far as stating ,among other things ,that they were no longer in business. Incidentally, I recently visited the Ft. Wright  Concord location and as usual had a good experience.  I am positive that the comments about Concord Cleaners that  I heard at the Braxton location would be totally unacceptable to him and that he would want to be informed immediately about it. Thanks again [redacted] for taking care of this second comment from me regarding Braxton Cleaners. I apologize for the confusion on getting my emails to you in reply to the merchant’s first response. Please consider this email as my official  2nd response to Braxton. Have a nice weekend. Sincerely,[redacted]

[redacted], In response to Concern #[redacted]. I contacted Mr. [redacted] on Tuesday February 16, 2016 via telephone concerning the problem he was having at our Braxton’s Cleaners Haines Drive branch. We came to an agreeable resolution to the problem. A check for $40.00 was mailed to Mr. [redacted] on February 17, 2016. I thank you, [redacted], and Mr. [redacted] for bringing this concern to my attention and being patient during this process. I hope this will close this concern. I can be reached at 859-[redacted] for any further concerns. Sincerely: 
[redacted]Braxton’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Braxton's Cleaners has issued a refund check to the customer in the amount of $111.90.    (Mailed today, May 11, 2017).